• Act as the primary post-go-live contact for customers, serving as a trusted advisor and strategic partner to drive customer success and satisfaction. • Develop and execute customer value plans, including value framework workshops, check-ins, and periodic business/value reviews to ensure measurable outcomes. • Support customer growth and retention goals, including renewals, solution expansion, and increasing annual contract value through proactive engagement. • Provide ongoing communication and enablement, sharing best practices, product updates, and relevant Coupa insights to help customers optimize their solutions. • Coordinate internal Coupa resources and align cross-functional efforts to meet customer needs and support strategic initiatives and customer campaigns.

• Build, lead, and develop a high-performing field-based team of Patient Education Liaisons. • Establish the strategy, operating model, performance expectations, and development plans for the organization. • Create a culture aligned with Praxis values of Trust, Ownership, Curiosity, and Results. • Recruit, coach, and retain exceptional talent. • Develop and execute strategies that improve patient and caregiver education, confidence, and treatment readiness. • Ensure consistent, high-quality patient engagement across the treatment journey. • Oversee the development and implementation of patient education tools, resources, and support programs. • Lead a team that helps patients and caregivers navigate access-related challenges. • Partner with Patient Services, specialty pharmacy partners, healthcare providers, and Market Access teams to facilitate timely therapy initiation. • Establish processes for identifying, escalating, and helping resolve patient-specific barriers to treatment. • Monitor patient onboarding and treatment-start trends and provide insights that improve the overall patient journey. • Partner closely with Medical Affairs, Patient Services, Market Access, Commercial, Compliance, and Advocacy teams.

• Lead the design, execution, and oversight of HEOR and RWE studies, including observational studies (retrospective/prospective cohorts), economic models, external control arms and indirect treatment comparisons. • Oversee data analysis ensuring methodological rigor and contribute to research reports for internal and external consumption. • Develop and execute integrated HEOR strategies aligned with product development and market access needs. • Identify evidence gaps and define research strategies to address unmet needs, burden of disease, and treatment pathways. • Support development of value messaging tools (e.g., cost-effectiveness models, budget impact models). • Partner cross-functionally with Medical Affairs, Clinical Development, Market Value & Access and Commercial teams to align with data needs. • Build and manage relationships with external experts, academic collaborators, and vendors. • Provide HEOR/RWE expertise to support interactions with HTA agencies. • Lead publication planning and development of HEOR/RWE abstracts, manuscripts, and presentations for scientific congresses and peer-reviewed journals. • Oversee vendor selection and management, ensuring timely, high-quality study execution. • Manage timelines, budgets, and deliverables across multiple projects. • Ensure all HEOR activities adhere to compliance guidelines, internal SOPs, regulatory standards, and ethical guidelines for RWD and economic modeling.

Role Description Optum Behavioral Care, part of the Optum family of businesses, is seeking an Associate Director Clinical Quality to join our team from anywhere within the U.S. As a member of the Optum Behavioral Care team, you’ll be an integral part of our vision to make healthcare better for everyone. Optum Behavioral Care (OBC) delivers integrated behavioral health services across clinic-based and telehealth settings. The Associate Director of Clinical Quality is responsible for leading the development, implementation, and oversight of clinical quality programs to support safe, effective, and compliant care delivery across the network. This role partners closely with Clinical Services, Clinical Operations, and Data/Analytics teams to drive quality improvement initiatives, ensure regulatory and accreditation readiness, and enhance performance visibility across providers and programs. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Lead the Clinical Quality Management Program, including development and maintenance of program structure, work plans, and evaluation processes - Design and implement quality improvement initiatives to enhance clinical outcomes, documentation quality, and provider performance - Monitor clinical quality indicators and identify trends, risks, and opportunities for improvement - Support the development and standardization of clinical documentation expectations and quality guidelines - Oversee clinical file review processes and ensure alignment with regulatory, payer, and accreditation requirements - Oversee and manage the organization’s policy management system - Partner with Clinical Services leadership to support clinical oversight strategies and implementation of quality standards - Collaborate with Clinical Operations and Learning & Education teams to inform training, onboarding, and provider support materials - Work with Data and Analytics teams to define, develop, and operationalize quality metrics, dashboards, and reporting tools - Support internal and external audit readiness, including coordination of requests, responses, and corrective action planning - Serve as a liaison across departments to ensure alignment between clinical workflows, policies, and quality expectations - Present quality performance, initiatives, and outcomes to leadership and governance committees You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - 5+ years of experience in clinical quality, quality improvement, or healthcare operations - Experience working within a healthcare delivery organization or managed care environment - Demonstrated experience with quality monitoring, reporting, and performance improvement initiatives Requirements - Independent clinical licensure (e.g., LCSW, LPC, LMFT, RN) - Certification in healthcare quality management - 3+ years of experience working in behavioral healthcare - Experience with accreditation and regulatory standards (e.g., CARF, URAC, NCQA, CMS) - Experience supporting national, multi-site or enterprise-level healthcare programs - Experience working with reporting tools, dashboards, and data systems - Experience with managing a policy management system - Knowledge of quality management and performance improvement methodologies - Familiarity with behavioral health care delivery models, accreditation standards, and clinical workflows - Proven solid analytical skills and ability to interpret and apply data to drive decision-making - Proven ability to manage multiple projects and priorities in a fast-paced environment - Proven solid communication and collaboration skills across cross-functional teams - Proven ability to influence stakeholders and drive alignment without direct authority Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.