NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Clinical Service Desk-Helpdesk
Location
United States
Posted
9 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Clinical Service Desk-Helpdesk
NTT DATA Services
Role Description We are currently seeking a Clinical Service Desk-Helpdesk-REMOTE-US to join our team in Fargo, North Dakota (US-ND), United States. All candidates are required to be shift flexible. Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements. This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls in a call center environment supporting our customers 24x7x365. - Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson, and Meditech. - Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner. - Responsible for driving resolution of incidents on a 24/7 desk. - Read text on computer screens for the duration of the shift. - Remain at designated workspace and in the phone queue for an 8 to 10-hour period with scheduled breaks. - Ensure a quiet, private workspace with high speed, wired internet. - Travel up to 10% of the time, if required. - Lift up to 25 lbs. if needed for equipment setup. - Have a working cell phone for manager communication and Two-Factor Authentication. Qualifications - Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education). - Minimum of 1 year of technical troubleshooting experience. - High school diploma or equivalent required. Requirements - Experience in a call center environment. - Demonstrate a service philosophy in all interactions with clinicians and colleagues. - Effective communication and interpersonal skills. - Proficient typing and English language skills (both verbally and in writing). - Strong listening capabilities to fully understand caller’s needs / requests. - Exceptional ability to work optimally in a fast-paced environment. Benefits This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
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