Role Description The Clinical Coordinator Department Manager oversees the Clinical Coordination team responsible for ensuring all clinical appointments are accurately scheduled, prepared in advance, and supported prior to the visit. This role provides leadership, operational oversight, training, process optimization, and cross-department collaboration to ensure the team consistently delivers accurate, compliant, and efficient clinical coordination across all markets. This leader ensures the team executes accurate scheduling workflows, coordinates clinical preparations, and proactively mitigates issues that could impact the schedule. Key Responsibilities - Team Leadership & Performance Management - Lead, mentor, and develop Clinical Coordinators to ensure high standards of accuracy, communication, and accountability. - Conduct regular 1:1s, performance reviews, and ongoing training refreshers. - Oversee team scheduling, workload balancing, and coverage across markets. - Support onboarding and competency development for new team members. - Foster a positive, efficient, and collaborative culture grounded in service excellence and ownership. - Appointment Readiness & Schedule Reliability - Ensure all appointments meet readiness requirements, including medical clearance, insurance verification, pre-medication coordination, FS/MAR confirmation, and lab case. - Ensure appointments are scheduled timely, efficiently, and accurately in alignment with provider availability, market zoning, and clinical protocols. - Monitor real-time schedule activity and readiness metrics to maintain schedule stability and reduce disruptions. - Track cancellations, reschedules, and visit delays and ensure timely escalation and resolution. - Root-Cause Analysis & Continuous Improvement - Analyze recurring scheduling and readiness barriers (e.g., clearance delays, facility responsiveness, lab turnaround). - Identify trends and operational friction points across markets and coordinators. - Develop preventive strategies and implement workflow updates or SOP improvements. - Support system optimization, automation initiatives, and process refinements in CareStack and Healier. - Cross-Functional Collaboration - Partner across multiple departments to ensure seamless patient flow and elevated service delivery. - Serve as an escalation point for complex coordination needs or facility/provider concerns. - Communicate trends, risks, and updates to internal partners and leadership. - Data, Reporting & Accountability - Monitor and report team performance and operational health indicators, including: - Timely, efficient, and accurate appointment scheduling - Appointment readiness accuracy - Reschedule and cancellation rates - Medical clearance timeliness - Insurance verification compliance - Provide weekly insights, prevention actions, and performance updates to leadership. - Ensure accurate documentation standards in CareStack and Healier. Qualifications - Experience: 5+ years in dental, medical, or clinical scheduling/coordination; minimum 2 years leadership experience. - Systems: Experience with CareStack, or similar EMR platforms and Google Suite required. - Knowledge: Strong understanding of medical/dental workflows, pre-med & medical clearance processes, insurance verification, lab case coordination, and multi-facility scheduling. - Leadership: Demonstrated success managing remote teams, coaching performance, and implementing process improvements. - Skills: - Excellent communication and relationship-building skills - Strong organizational and prioritization abilities - Ability to remain calm and solution-focused in a fast-paced environment Benefits - Enjoy a competitive hour rate ranging from $25.00-$27.00/hr - Enjoy a comprehensive benefits package that includes: - Medical, Dental, Vision coverage - A 401(k) plan (with 3% match) - Life Insurance - Generous Paid Time Off to help you recharge and thrive. Work Environment - Fully remote role requiring reliable internet access. - Requires ongoing communication with team members, facilities, providers, and internal departments via virtual platforms. - Occasional travel for leadership meetings, in-field shadow sessions, or training as needed.

• Support the overall operational execution of clinical studies on one or more clinical programs from initial study synopsis through final project deliverables (ie, database hard-lock, final TLFs, CSR, etc.) • Manage the implementation, on-time execution and conduct of clinical studies; including the development of budget items, milestones and timelines, in addition to scope and management of resources (including vendor selection). All leading to overall quality, safety, and compliance throughout the duration of the clinical studies and program. • Oversight of cross-functional study team members to ensure initiation and execution of the clinical program within approved budget and timelines • Risk management and mitigation including prioritization of competing tasks and issues to ensure program/study objectives are successfully accomplished. • Lead role in vendor identification/qualification/selection, systems set-up/management including EDC, IWRS, Central Laboratories, specialty services (ePRO, eDiary, etc.) • Understanding of how to support and deliver the trial endgame, which is the data and statistical analyses • Critically assess data to detect trends and outliers to efficiently direct resources and attention to correct problems early • Ability to critically review and supervise a multifunctional vendor groups including clinical operations, data management and biometrics • Ensure data integrity through routine data reviews, query and resolution, consistency checks both internally and for independent DMC/DSC • Effectively tracks and communicate program/study progress to Senior Management with ability to create and update detailed dashboards and trackers • Awareness of competitive landscape, changing regulations and guidance with ability to assess the impact on clinical projects and make modifications as necessary • Ability to creatively approach challenges and problem resolution to optimize the conduct of clinical trials • Must adhere to Iovance Biotherapeutics’ core values, policies, procedures, and business ethics. • Perform miscellaneous duties as assigned.

Role Description - Manage projects as needed - Work with Managers and Project Directors to ensure projects are adequately staffed; monitor workloads and adjust as needed. - Assist, as directed, specific project opportunities in Business Development, RFP review and completion, and bid defense preparation and delivery. - Present UBC capabilities to potential clients at bid defenses. - Work with Business Development to ensure presentation of qualified team for bid defense and proposals. - Provide input into proposals and review budgets. - Ensure performance of project deliverables according to contract terms and company quality expectations, including accurate reporting and interpretation of metrics. - Ensure project team members receive adequate training for specific job assignments. - Develop and implement department structure and strategies based on current staffing and project needs. - Ensure adherence to project Plans, company policies and/or sponsor’s SOPs. - Work with staff (as needed) to plan and organize project activities. - Ensure teams have consistency with completion of job-related tasks. - Work closely with Managers and project teams to resolve operational issues. - Report and discuss departmental, personnel and/or site issues with Senior Management, as needed, for possible resolutions. - Conduct performance appraisals if assigned direct reports. - Conduct staff interviews; assist with CV candidate review. - Working knowledge of all active projects and timelines. - Attend applicable team teleconferences/meetings as well as project reviews. - Attend face to face client meetings and provide support, as needed. - Attend finance meetings and perform necessary follow-up to resolution. - Provide departmental update to senior management, as requested. - Lead projects with cross-functional involvement and supervise all areas that support the project. - Oversee all project revenue and invoicing with strong understanding of project financial health. - Work with UBC’s leadership and Business Development to develop and grow client relationships and business to maximum potential. - Proactively serve as a resource and mentor to Project Managers and teams for problem resolution; facilitate the involvement of Senior Management as necessary. - Proactively identify areas of improvement, provide solutions and execute plan of action to address. - Lead Managers in client/regulatory audits, as required. - Assist in protocol development and/or patient/subject consent form or REMS and REMS Supporting Documents, as required. - Other duties as assigned by management. Qualifications - Advanced Degree preferred, bachelor’s degree or equivalent experience required - Extensive project management experience at a CRO or proven leadership/management experience managing multiple projects and project teams (additional or other relevant management experience may be considered) - Strong knowledge of FDA/ICH regulatory guidelines; only applicable for Europe if required - Working knowledge of functional components of clinical drug development (e.g., clinical, data management, statistics and regulatory/medical writing) - Mastery of project management skills with the ability to lead through change and independently lead multiple large projects simultaneously - Solid problem-solving and analytical skills with willingness and ability to detect process gaps, challenge assumptions, and drive change and improvement - Ability to work in a team environment under high-pressure situations - Excellent interpersonal, written, and verbal communication skills - Proven ability to interpret and prioritize customer needs - Strong influencing and negotiation skills - Takes initiative and is results and detail oriented - Ability to build strong business relationships across various departments - Broad therapeutic experience a plus - 10% travel as required - Extensive knowledge of Clinical Trial Monitoring, as required - Clinical background or equivalency in clinical research experience, as required - Proven knowledge of medical terminology - European/Global experience a plus - Advanced computer skills Benefits - Remote opportunities - Competitive salaries - Growth opportunities for promotion - 401K with company match - Tuition reimbursement (after 90 days of employment) - Flexible work environment - Discretionary PTO (Paid Time Off) - Paid Holidays - Employee assistance programs - Medical, Dental, and vision coverage - HSA/FSA - Telemedicine (Virtual doctor appointments) - Wellness program - Adoption assistance - Short-term disability (after 90 days of employment) - Long-term disability - Life insurance - Discount programs Company Description UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, or basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable, and inclusive culture that fosters respect for each other, our clients, and our patients.

• Manage projects as needed • Work with Managers and Project Directors to ensure projects are adequately staffed; monitor workloads and adjust as needed. • Assist, as directed, specific project opportunities in Business Development, RFP review and completion, and bid defense preparation and delivery. • Present UBC capabilities to potential clients at bid defenses. • Work with Business Development to ensure presentation of qualified team for bid defense and proposals. • Provide input into proposals and review budgets. • Ensure performance of project deliverables according to contract terms and company quality expectations, including accurate reporting and interpretation of metrics. • Ensure project team members receive adequate training for specific job assignments. • Develop and implement department structure and strategies based on current staffing and project needs. • Ensure adherence to project Plans, company policies and/or sponsor’s SOPs. • Work with staff (as needed) to plan and organize project activities. • Ensure teams have consistency with completion of job-related tasks. • Work closely with Managers and project teams to resolve operational issues. • Report and discuss departmental, personnel and/or site issues with Senior Management, as needed, for possible resolutions. • Conduct performance appraisals if assigned direct reports. • Conduct staff interviews; assist with CV candidate review. • Working knowledge of all active projects and timelines. • Attend applicable team teleconferences/meetings as well as project reviews. • Attend face to face client meetings and provide support, as needed. • Attend finance meetings and perform necessary follow-up to resolution. • Provide departmental update to senior management, as requested. • Lead projects with cross-functional involvement and supervise all areas that support the project. • Oversee all project revenue and invoicing with strong understanding of project financial health. • Work with UBC’s leadership and Business Development to develop and grow client relationships and business to maximum potential. • Proactively serve as a resource and mentor to Project Managers and teams for problem resolution; facilitate the involvement of Senior Management as necessary. • Proactively identify areas of improvement, provide solutions and execute plan of action to address. • Lead Managers in client/regulatory audits, as required. • Assist in protocol development and/or patient/subject consent form or REMS and REMS Supporting Documents, as required. • Other duties as assigned by management.