Enable Dental

Role Description The Clinical Coordinator Department Manager oversees the Clinical Coordination team responsible for ensuring all clinical appointments are accurately scheduled, prepared in advance, and supported prior to the visit. This role provides leadership, operational oversight, training, process optimization, and cross-department collaboration to ensure the team consistently delivers accurate, compliant, and efficient clinical coordination across all markets. This leader ensures the team executes accurate scheduling workflows, coordinates clinical preparations, and proactively mitigates issues that could impact the schedule. Key Responsibilities - Team Leadership & Performance Management - Lead, mentor, and develop Clinical Coordinators to ensure high standards of accuracy, communication, and accountability. - Conduct regular 1:1s, performance reviews, and ongoing training refreshers. - Oversee team scheduling, workload balancing, and coverage across markets. - Support onboarding and competency development for new team members. - Foster a positive, efficient, and collaborative culture grounded in service excellence and ownership. - Appointment Readiness & Schedule Reliability - Ensure all appointments meet readiness requirements, including medical clearance, insurance verification, pre-medication coordination, FS/MAR confirmation, and lab case. - Ensure appointments are scheduled timely, efficiently, and accurately in alignment with provider availability, market zoning, and clinical protocols. - Monitor real-time schedule activity and readiness metrics to maintain schedule stability and reduce disruptions. - Track cancellations, reschedules, and visit delays and ensure timely escalation and resolution. - Root-Cause Analysis & Continuous Improvement - Analyze recurring scheduling and readiness barriers (e.g., clearance delays, facility responsiveness, lab turnaround). - Identify trends and operational friction points across markets and coordinators. - Develop preventive strategies and implement workflow updates or SOP improvements. - Support system optimization, automation initiatives, and process refinements in CareStack and Healier. - Cross-Functional Collaboration - Partner across multiple departments to ensure seamless patient flow and elevated service delivery. - Serve as an escalation point for complex coordination needs or facility/provider concerns. - Communicate trends, risks, and updates to internal partners and leadership. - Data, Reporting & Accountability - Monitor and report team performance and operational health indicators, including: - Timely, efficient, and accurate appointment scheduling - Appointment readiness accuracy - Reschedule and cancellation rates - Medical clearance timeliness - Insurance verification compliance - Provide weekly insights, prevention actions, and performance updates to leadership. - Ensure accurate documentation standards in CareStack and Healier. Qualifications - Experience: 5+ years in dental, medical, or clinical scheduling/coordination; minimum 2 years leadership experience. - Systems: Experience with CareStack, or similar EMR platforms and Google Suite required. - Knowledge: Strong understanding of medical/dental workflows, pre-med & medical clearance processes, insurance verification, lab case coordination, and multi-facility scheduling. - Leadership: Demonstrated success managing remote teams, coaching performance, and implementing process improvements. - Skills: - Excellent communication and relationship-building skills - Strong organizational and prioritization abilities - Ability to remain calm and solution-focused in a fast-paced environment Benefits - Enjoy a competitive hour rate ranging from $25.00-$27.00/hr - Enjoy a comprehensive benefits package that includes: - Medical, Dental, Vision coverage - A 401(k) plan (with 3% match) - Life Insurance - Generous Paid Time Off to help you recharge and thrive. Work Environment - Fully remote role requiring reliable internet access. - Requires ongoing communication with team members, facilities, providers, and internal departments via virtual platforms. - Occasional travel for leadership meetings, in-field shadow sessions, or training as needed.

• Lead assigned clinical, operational, technology, vendor, or care-delivery initiatives from discovery through implementation • Translate broad leadership priorities into clear project plans, workstreams, timelines, risks, decisions, deliverables, and success measures • Manage one to three active initiatives at a time, depending on project complexity and organizational priority • Coordinate cross-functional work with clinical leadership, operations, field teams, technology, compliance, procurement, finance, vendors, and executive stakeholders • Identify blockers, decision points, dependencies, and implementation risks early • Ensure projects move from discussion to documented decisions, action plans, pilots, rollout, measurement, and refinement

• Ensure our field operations team is staffed, scheduled, and deployed with precision to meet patient demand and operational goals. • Own and architect the models and insights that help our COO and field operations leaders make smart, fast calls on staffing decisions and our broader operational strategy across every market we serve. • Work hand-in-hand with Regional Managers to improve workforce utilization, minimize non-productive time, optimize supply and demand, and ensure we’re delivering care efficiently and cost-effectively across our business. • Serve as a thought partner & analytical right hand to the COO, transforming raw operational challenges into structured frameworks and recommendations • Build and maintain forecasting, staffing and resource allocation models that drive operational and strategic decisions across the business • Translate complex data into clear, persuasive narratives for executive and cross-functional audiences • Identify performance gaps, inefficiencies, and growth opportunities across the organization and propose the changes needed to fix/realize them • Own high-visibility projects and analyses from scoping through execution and measurement. • Partner closely with field operations leaders to align staffing and scheduling to service goals, productivity targets, and budget • Create and maintain dashboards, reports, and tools that track field efficiency, utilization, and staffing KPIs

ABOUT ENABLE DENTAL Enable Dental is redefining dental care by bringing high-quality, comprehensive services directly to those who need it most—patients in assisted living facilities, skilled nursing homes, and individuals unable to visit a traditional office. By combining cutting-edge mobile healthcare technology with a compassionate, skilled team, we’re improving oral health outcomes and enhancing quality of life for thousands of patients. As a rapidly growing, mission-driven company, we foster a high-performance culture where innovation, accountability, and teamwork drive everything we do. If you're looking for a career with purpose and growth potential, this is your opportunity to make a real impact. YOUR DAY-TO-DAY As the Sr. Associate, Business Operations & Analytics, you’ll ensure our field operations team is staffed, scheduled, and deployed with precision to meet patient demand and operational goals. This role is highly analytical and execution-focused, sitting at the intersection of data, operations and decision-making. You will own and architect the models and insights that help our COO and field operations leaders make smart, fast calls on staffing decisions and our broader operational strategy across every market we serve. You’ll also work hand-in-hand with Regional Managers to improve workforce utilization, minimize non-productive time, optimize supply and demand, and ensure we’re delivering care efficiently and cost-effectively across our business. In this role, you will: - Serve as a thought partner & analytical right hand to the COO, transforming raw operational challenges into structured frameworks and recommendations - Build and maintain forecasting, staffing and resource allocation models that drive operational and strategic decisions across the business - Translate complex data into clear, persuasive narratives for executive and cross-functional audiences - Identify performance gaps, inefficiencies, and growth opportunities across the organization and propose the changes needed to fix/realize them - Own high-visibility projects and analyses from scoping through execution and measurement. Whether it’s optimizing provider compensation structures or determining the ROI of a new office, you are the project lead. - Partner closely with field operations leaders to align staffing and scheduling to service goals, productivity targets, and budget - Create and maintain dashboards, reports, and tools that track field efficiency, utilization, and staffing KPIs - - WHY YOU’LL LOVE THIS ROLE - Direct COO access. You'll report to and work alongside our Chief Operating Officer — your work shapes how leadership thinks and acts, not just what gets put in a deck - Real ownership. The models and reports you build aren't inputs to someone else's work — they're the foundation for how we run operations company-wide - Equity + performance bonus — you'll share in what we build - Hard problems, real stakes. Healthcare is one of the largest, most complex industries in the world. The problems here are hard, important, and worth solving.  - Mission that matters. We're improving oral health outcomes for some of the most underserved patients in the country — and operational excellence is how we get there - High-growth trajectory with real room to move up as the company scales

• The Director of Client Engagement is a player/coach leader responsible for both managing our Account Management team and personally owning a meaningful share of our client relationships. • You will lead a team of Account Managers while also serving as the senior leader across our portfolio of ~30 accounts — stepping in directly to manage select accounts, support escalations, develop relationships and ensure every client feels the weight and care of senior leader-level partnership. • Reporting to the COO, this is a hands-on role that blends strategic leadership with active, day-to-day client engagement. • Lead, coach, and develop a team of three Account Managers — setting clear goals, running regular 1:1s, and building a culture of accountability and client-first thinking. • Build and refine scalable account management processes, playbooks, and tooling that improve consistency and performance across the team. • Own department-level reporting: portfolio health, retention metrics, growth indicators, and team performance KPIs. • Partner closely with Sales, Operations, and Clinical teams to ensure seamless handoffs and aligned cross-functional execution. • Provide mentorship and professional development pathways to grow the capabilities of each team member. • Directly manage a defined portfolio of accounts, owning the full relationship lifecycle from onboarding through growth and renewal. • Maintain active visibility and engagement across all ~30 accounts — even those primarily managed by your team — ensuring no relationship goes unattended. • Serve as the executive escalation point for any client concerns, complaints, or complex situations across the full portfolio. • Lead and participate in Quarterly Business Reviews (QBRs), strategic planning sessions, and executive-level client meetings. • Identify and pursue upsell, cross-sell, and expansion opportunities across the account portfolio, working collaboratively with Sales where appropriate. • Develop and execute account strategies that align client goals with Enable Dental's capabilities and growth objectives. • Use data and performance analytics to identify trends, risks, and opportunities — both at the individual account level and across the portfolio. • Advocate internally for client needs, translating field intelligence into actionable product and operational feedback. • Consult with clients on their specific goals and circumstances, recommending solutions, workflow improvements, and service enhancements proactively. • Recommend and, where appropriate, implement policy or procedural changes to improve outcomes for client segments or individual accounts.

Director, Client Engagement The Director of Client Engagement is a player/coach leader responsible for both managing our Account Management team and personally owning a meaningful share of our client relationships. You will lead a team of Account Managers while also serving as the senior leader across our portfolio of ~30 accounts — stepping in directly to manage select accounts, support escalations, develop relationships and ensure every client feels the weight and care of senior leader-level partnership. Reporting to the COO, this is a hands-on role that blends strategic leadership with active, day-to-day client engagement. ABOUT ENABLE DENTAL Enable Dental is redefining dental care by bringing high-quality, comprehensive services directly to those who need it most—patients in assisted living facilities, skilled nursing homes, and individuals unable to visit a traditional office. By combining cutting-edge mobile healthcare technology with a compassionate, skilled team, we’re improving oral health outcomes and enhancing quality of life for thousands of patients. As a rapidly growing, mission-driven company, we foster a high-performance culture where innovation, accountability, and teamwork drive everything we do. If you're looking for a career with purpose and growth potential, this is your opportunity to make a real impact. THE ROLE AT A GLANCE This is a dual-mandate position. On one side, you are a department leader: you hire, develop, and hold accountable a team of Account Managers, build the playbooks and processes that scale our client success function, and report to the executive team on portfolio health and growth. On the other side, you are a practitioner: you directly manage a subset of accounts, join your team members in high-stakes client conversations, serve as the leadership escalator when issues arise, and maintain visibility into every account so no relationship ever feels neglected. Team Leadership & Management - Lead, coach, and develop a team of three Account Managers — setting clear goals, running regular 1:1s, and building a culture of accountability and client-first thinking. - Build and refine scalable account management processes, playbooks, and tooling that improve consistency and performance across the team. - Own department-level reporting: portfolio health, retention metrics, growth indicators, and team performance KPIs. - Partner closely with Sales, Operations, and Clinical teams to ensure seamless handoffs and aligned cross-functional execution. - Provide mentorship and professional development pathways to grow the capabilities of each team member. - Direct Client Engagement - Directly manage a defined portfolio of accounts, owning the full relationship lifecycle from onboarding through growth and renewal. - Maintain active visibility and engagement across all ~30 accounts — even those primarily managed by your team — ensuring no relationship goes unattended. - Serve as the executive escalation point for any client concerns, complaints, or complex situations across the full portfolio. - Lead and participate in Quarterly Business Reviews (QBRs), strategic planning sessions, and executive-level client meetings. - Identify and pursue upsell, cross-sell, and expansion opportunities across the account portfolio, working collaboratively with Sales where appropriate. Strategy & Growth - Develop and execute account strategies that align client goals with Enable Dental's capabilities and growth objectives. - Use data and performance analytics to identify trends, risks, and opportunities — both at the individual account level and across the portfolio. - Advocate internally for client needs, translating field intelligence into actionable product and operational feedback. - Consult with clients on their specific goals and circumstances, recommending solutions, workflow improvements, and service enhancements proactively. - Recommend and, where appropriate, implement policy or procedural changes to improve outcomes for client segments or individual accounts.

Network Management Specialist Remote Full Time Benefits: Medical, Dental, Vision, 401(k), Life Insurance, Paid Time Off ABOUT ENABLE DENTAL Enable Dental is redefining dental care by bringing high-quality, comprehensive services directly to those who need it most—patients in assisted living facilities, skilled nursing homes, and individuals unable to visit a traditional office. By combining cutting-edge mobile healthcare technology with a compassionate, skilled team, we’re improving oral health outcomes and enhancing quality of life for thousands of patients. As a rapidly growing, mission-driven company, we foster a high-performance culture where innovation, accountability, and teamwork drive everything we do. If you're looking for a career with purpose and growth potential, this is your opportunity to make a real impact. ABOUT THE ROLE We are seeking a high-ownership, relationship-driven Network Management Specialist to recruit, onboard, and manage dental specialists as we build and scale our national specialty network. This role is critical to ensuring our patients have access to high-quality specialty care—including oral surgery, endodontics, periodontics, and other disciplines—within our mobile care model. You will partner directly with the COO to design and execute our specialist network strategy: identifying target markets, recruiting top-tier providers, negotiating agreements, ensuring credentialing readiness, and driving long-term engagement and performance. This is a high-impact, cross-functional role that blends business development, provider relations, contracting, and operational execution. YOUR DAY TO DAY - Recruit & Build the Network - Identify priority markets and specialty gaps based on growth strategy and patient demand - Proactively source, recruit, and onboard high-quality dental specialists - Conduct outreach campaigns, manage pipeline tracking, and drive signed agreements - Own Provider Relationships - Serve as the primary relationship manager for contracted specialists - Ensure alignment on expectations, scheduling, quality standards, and performance metrics - Address issues quickly and professionally to maintain strong engagement - Contracting & Negotiation - Lead compensation discussions and contract execution in partnership with leadership - Ensure agreements align with margin targets and operational realities - Credentialing & Readiness - Partner with operations and credentialing teams to ensure specialists are fully compliant and launch-ready - Maintain accurate provider data and documentation - Performance & Optimization - Monitor utilization, productivity, case acceptance, and patient access metrics - Identify opportunities to improve specialist engagement and clinical throughput - Support ongoing optimization of specialty workflows - Strategic Growth - Provide market intelligence and competitive insights - Contribute to long-term specialty expansion planning - Support new market launches and enterprise client expansions WHY YOU’LL LOVE THIS ROLE - Direct Impact: Your work directly expands patient access to critical specialty dental care. - Executive Visibility: You’ll report to the COO and play a central role in strategic growth decisions. - Builder Opportunity: This is not maintenance mode—you’ll help design and scale the network from the ground up. - Mission-Driven Work: We serve patients who otherwise face significant barriers to care. - High-Growth Environment: Join a company scaling rapidly with meaningful leadership opportunities ahead.

Position Overview The Treatment Coordinator plays a key role in the patient care journey by ensuring timely coordination and communication for treatment acceptance and post-appointment follow-up. This role serves as the liaison between patients, Power of Attorneys (POAs), facilities, and clinical teams to ensure treatment plans are understood, accepted, and scheduled appropriately. The ideal candidate is organized, proactive, and compassionate—comfortable managing multiple systems, follow-ups, and communications simultaneously. Key Responsibilities Treatment & Post-Appointment Care Coordination ●       Follow up on treatment plans to ensure timely acceptance or next steps. ●       Handle and return calls and emails regarding presented treatment plans, including questions or clarifications from patients, POAs, or facilities. ●       Re-send treatment plans through CareStack as needed for patient review and acceptance. ●       Schedule accepted treatments based on provider availability, zones, and event schedules. ●       Coordinate and send medical clearance requests to appropriate providers or POAs; track receipt and follow up to ensure timely completion. ●       Maintain accurate documentation of all communications and updates in CareStack and Healier. ●       Escalate complex cases or concerns to the appropriate team when necessary. ●       Collaborate cross-departmentally to ensure seamless communication and efficient patient flow.

• Serve as the first point of contact for internal IT support, focusing on providing excellent service to Enable Dental's remote and mobile teams. • Resolve technical issues, configure hardware, and ensure smooth operations for employees across the organization. • Effectively troubleshoot issues, support user needs, and contribute positively to Enable Dental’s collaborative work culture.