Role Description Für unsere offene Position als Sachbearbeiter im Kreditmanagement suchen wir dich! Starte im Captive Finance Team und sei verantwortlich für die Geschäftsentwicklung des Kreditgeschäfts und das Inkasso unseres Autohero Finance Departments. Der Schwerpunkt der Finance Abteilung liegt auf der Unterstützung des Managements bei strategischen und finanziellen Entscheidungen. - Bearbeite unser internationales Autohero Consumer Finance Portfolio und gewährleiste einen reibungslosen Service. - Bei der abwechslungsreichen Tätigkeit aus telefonischem und schriftlichem Support kommunizierst du mit Kunden, Dienstleistern, Ämtern und Behörden. - Führe Verhandlungen zum Beispiel zu Stundungen, Zahlpausen und übernimm weitere Vereinbarungen mit säumigen Kunden. - Fungiere als Schnittstelle zu anderen Abteilungen und pflege eine enge Zusammenarbeit. - Unterstütze dein Team aktiv bei Prozessverbesserungen und bringe Ideen ein. - Sei das Sprachrohr für Kunden, die sich für eine Finanzierung interessieren. Qualifications - Erfolgreich abgeschlossene kaufmännische Ausbildung mit gutem Zahlenverständnis. - Mindestens 2 Jahre einschlägige Berufserfahrung im Kontakt und in der Verhandlung mit Endkunden, zusätzliche Erfahrung im Forderungsmanagement ist von Vorteil. - Ausgezeichnete Kommunikations- und Verhandlungsfähigkeiten und ein ausgeprägtes Auge für Details runden dein Profil in Kombination mit einer starken Ergebnis-/Zielorientierung ab. - Guter Umgang mit den gängigen Office- und Google-Produkten, Erfahrung mit CRM-Tools. - Sehr gute Deutschkenntnisse in Wort und Schrift, gute Englischkenntnisse sind von Vorteil. Benefits - 100% remote! Ganz egal, wo du wohnst, arbeite Vollzeit von Zuhause. - Persönliches Wachstum unter Einbringung eigener Ideen. - Du musst noch nicht perfekt sein: Learning on the job. - Übergesetzlicher Zuschuss zur betrieblichen Altersvorsorge. - Babbel Sprachkurse. Company Description Wir als Autohero, der innovative Online Shop für geprüfte Gebrauchtwagen, sind Teil der AUTO1 Group, Europas führender Plattform für den Automobilhandel. Unsere innovative Plattform ermöglicht es Kunden bequem, sicher und transparent hochwertige Gebrauchtwagen online zu kaufen.

Role Description The Senior Claims Examiner is responsible for adjusting claims and/or providing TPA oversight of the various entities under management. The role requires the ability to deal with a wide range of losses including high value and complex claims. The examiner, with minimal oversight, will lead and direct junior examiners, TPAs, and vendors. The role is responsible for performance, development, and coaching to maximize performance. Key Accountabilities / Deliverables - Ensure implications for stakeholders, particularly policyholders, are considered in business approaches to deliver fair customer outcomes. - Adjust claims via paper or electronic presentations for all Syndicates and/or Group Companies. - Investigate, evaluate, negotiate, and adjudicate claims within authority, meeting or exceeding Claims Policies and Procedures. - Assist with initial triage, onboarding reviews, and scheduling of roundtable discussions. - Provide coaching, feedback, and direction on claims. - Manage the Claim Status Report documentation process. - Ensure all data is concise and accurate in electronic claim systems. - Use electronic diary systems to manage all claims. - Utilize data including loss runs to manage claims. - Set appropriate and accurate case reserves in accordance with the company’s reserving philosophies. - Manage attorneys and negotiate and liaise with co-insurers. - Negotiate settlements as part of the market and proactively identify and progress direct settlements for Enstar companies. - Report claim developments and account information to management and the Litigation Legal team as applicable. - Interpret contracts, manage cedant relationships, and legal representation. - Conduct inspections of records when required and negotiate equitable claim resolutions. - Monitor and oversee external agreement parties against SLAs and report any performance issues to Management. - Comply with Enstar claims handling authority levels. - Support and assist Outwards, Commutation, and Complex Claims teams as required. - Carry out duties within internal policies and procedures in accordance with applicable law, rules, regulations, and Enstar’s shared values. - Work with external customers to address questions, resolve problems, and maintain rapport. - Assist with the Reinsurance reporting process. - Maintain applicable adjuster licensing. - Serve as the lead and primary point of contact for TPAs and vendors. - Resolve complex claims issues and disputes. - Provide analysis of claims data, metrics, and results from TPA performance. - Provide periodic reports to management. - Coordinate claim reviews and provide data summaries. - Drive the performance management process for TPAs. - Maintain transparent communication with TPAs through meetings, emails, and regular communications. - Manage corporate expenses by monitoring file allocations, resources, and other expenditures. - Ensure compliance with all legal, regulatory, and internal control requirements. - Provide claims insights to assist other business units by collaborating on data analysis and trends. - Maintain professional and technical knowledge by attending educational workshops and participating in professional societies. Qualifications - Technical knowledge of Property & Casualty claims. - Significant experience (8+ years) in adjusting claims relevant to the classes of business handled. - Good knowledge of contract wordings, coverage, and reinsurance structures. - Detailed understanding of good faith claims handling. - Working knowledge of State specific Claims Handling Guidelines. - General understanding of legal principles as they pertain to insurance claims. - Bachelor’s degree preferred. - Ability to serve as a resource, train, and mentor junior staff. - Analytical skills. - Knowledge of insurance regulations and industry best practices. - Ability to work independently. - Excel proficiency. - Experience managing a Casualty and/or Professional Liability portfolio preferred. - Exposure to participation in due diligence reviews preferred. - Presentation skills. - Understanding of actuarial concepts. Benefits - Best-in-class Medical, Dental, and Vision healthcare for single and family coverage. - Board-certified doctors and pediatricians available virtually 24/7 for urgent care. - Access to Health Savings Account (HSA) or Flexible Spending Account (FSA). - Access to Dependent Care FSA to cover daycare expenses. - Access to Employee Assistance Programs (EAP) for health and well-being. - Optional Pet & Home/Auto Insurance. - Wellness Reimbursement program (up to $600 annual reimbursement for wellness-related expenses). - 401K retirement plan (company matches up to 6% of employee contribution). - One paid annual volunteer day.

• Conduct both virtual and on-site investigations by visiting policyholders’ residences to assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements. • Use claims handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment. • Evaluate and report on potential subrogation opportunities. • Reports incidents involving theft, fraud, or arson to appropriate state and industry agencies. • Perform duties independently, with work directly impacting management outcomes. • Acts as a company representative in public interactions, maintaining a professional demeanor consistent with management standards. • Engages regularly with a variety of stakeholders, including policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties. • Use strong customer service skills to negotiate with policyholders to settle the claim. • Performs additional duties as assigned. • Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals. Employees assigned to the Catastrophe team will be required to travel away from their residence for a specified period of time, usually consisting of 23 days. Although this is not a CAT-specific role, hires will be expected to commit to 1–3 CAT deployments per year.

Role Description - Draft coverage letters which will have a secondary review. - File documentation and requirements. - Severity complex line, claims can be very complex. - Manages an inventory of the complex Public D&O and Financial Institutions E&O claims, which are generally multi-year and have significant loss exposure, by following company protocols to manage and oversee all aspects of the claim handling, including: - Coverage determinations. - Investigations. - Resolution strategies which may include pursuit of risk transfer, extensive negotiations, and complex litigation management. - Ensures exceptional customer service by driving continuous improvements for all aspects of the claim/account, providing professional and timely claims services, and achieving quality and cycle time standards. - Verifies coverage, sets and manages timely and adequate reserves by: - Reviewing and interpreting policy language. - Partnering with coverage counsel as needed. - Estimating potential claim valuation. - Following company's claim handling protocols. - Leads all activities involved with a focused investigation to determine compensability, liability, and covered damages by: - Gathering pertinent information. - Documenting statements from customers/claimants. - Working with experts or other parties as necessary to verify the facts of the claim. - Drives the resolution of claims by collaborating with internal and external business partners to develop, own, and execute a claim resolution strategy, including: - Management of timely and adequate reserves. - Collaborating with coverage experts. - Negotiating complex settlements. - Partnering with counsel to manage complex litigation. - Authorizing payments within scope of authority. - Establishes and manages significant claim budgets by: - Identifying, selecting, and actively managing appropriate resources. - Delivering high quality services. - Coordinating all efforts leading to timely resolution of the claim/accounts. - Discovers and addresses subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making appropriate referrals to Claim, Recovery, or SIU resources for further investigation. - Achieves quality standards by effectively managing each claim to ensure that: - All company protocols are followed. - Work is accurate and timely. - All files are properly documented. - Claims are resolved and paid timely. - Prepares and presents high profile, complex information to senior leadership, customers, counsel, and others by: - Identifying high profile matters. - Developing executive loss summaries. - Coordinating and communicating resolution strategies. - Sharing relevant current events and case law. - Maintains subject matter expertise and ensures compliance with state/local regulatory requirements by: - Following company guidelines. - Staying current on insurance laws, regulations, or trends for the specialized line of business. - Representing the company in industry trade groups or other important events. - May assist with special projects as needed. - May perform additional duties as assigned. Qualifications - Expert knowledge of specialty insurance industry, products, policy language, coverage, and claim practices. - Excellent verbal and written communication skills with the ability to develop collaborative working relationships. - Demonstrated analytical and investigative mindset with critical thinking skills. - Extensive experience in leading complex negotiations and developing resolution strategies. - Strong work ethic with demonstrated time management and organizational skills. - Ability to drive results by taking a proactive long-term view of business goals and objectives. - Extensive experience interpreting D&O and E&O insurance policies and coverage. - Ability to partner with internal resources and manage outside counsel. - Ability to lead multiple and shifting priorities in a fast-paced environment. - Knowledge of Microsoft Office Suite and ability to learn business-related software. - Demonstrated ability to value diverse opinions and ideas. Requirements - This is a Contract position based out of Dallas, TX. - The pay range for this position is $38.46 - $52.88/hr. Benefits - Medical, dental & vision. - Critical Illness, Accident, and Hospital. - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available. - Life Insurance (Voluntary Life & AD&D for the employee and dependents). - Short and long-term disability. - Health Spending Account (HSA). - Transportation benefits. - Employee Assistance Program. - Time Off/Leave (PTO, Vacation or Sick Leave). Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jun 19, 2026.