Role Description The Senior Claims Examiner is responsible for adjusting claims and/or providing TPA oversight of the various entities under management. The role requires the ability to deal with a wide range of losses including high value and complex claims. The examiner, with minimal oversight, will lead and direct junior examiners, TPAs, and vendors. The role is responsible for performance, development, and coaching to maximize performance. Key Accountabilities / Deliverables - Ensure implications for stakeholders, particularly policyholders, are considered in business approaches to deliver fair customer outcomes. - Adjust claims via paper or electronic presentations for all Syndicates and/or Group Companies. - Investigate, evaluate, negotiate, and adjudicate claims within authority, meeting or exceeding Claims Policies and Procedures. - Assist with initial triage, onboarding reviews, and scheduling of roundtable discussions. - Provide coaching, feedback, and direction on claims. - Manage the Claim Status Report documentation process. - Ensure all data is concise and accurate in electronic claim systems. - Use electronic diary systems to manage all claims. - Utilize data including loss runs to manage claims. - Set appropriate and accurate case reserves in accordance with the company’s reserving philosophies. - Manage attorneys and negotiate and liaise with co-insurers. - Negotiate settlements as part of the market and proactively identify and progress direct settlements for Enstar companies. - Report claim developments and account information to management and the Litigation Legal team as applicable. - Interpret contracts, manage cedant relationships, and legal representation. - Conduct inspections of records when required and negotiate equitable claim resolutions. - Monitor and oversee external agreement parties against SLAs and report any performance issues to Management. - Comply with Enstar claims handling authority levels. - Support and assist Outwards, Commutation, and Complex Claims teams as required. - Carry out duties within internal policies and procedures in accordance with applicable law, rules, regulations, and Enstar’s shared values. - Work with external customers to address questions, resolve problems, and maintain rapport. - Assist with the Reinsurance reporting process. - Maintain applicable adjuster licensing. - Serve as the lead and primary point of contact for TPAs and vendors. - Resolve complex claims issues and disputes. - Provide analysis of claims data, metrics, and results from TPA performance. - Provide periodic reports to management. - Coordinate claim reviews and provide data summaries. - Drive the performance management process for TPAs. - Maintain transparent communication with TPAs through meetings, emails, and regular communications. - Manage corporate expenses by monitoring file allocations, resources, and other expenditures. - Ensure compliance with all legal, regulatory, and internal control requirements. - Provide claims insights to assist other business units by collaborating on data analysis and trends. - Maintain professional and technical knowledge by attending educational workshops and participating in professional societies. Qualifications - Technical knowledge of Property & Casualty claims. - Significant experience (8+ years) in adjusting claims relevant to the classes of business handled. - Good knowledge of contract wordings, coverage, and reinsurance structures. - Detailed understanding of good faith claims handling. - Working knowledge of State specific Claims Handling Guidelines. - General understanding of legal principles as they pertain to insurance claims. - Bachelor’s degree preferred. - Ability to serve as a resource, train, and mentor junior staff. - Analytical skills. - Knowledge of insurance regulations and industry best practices. - Ability to work independently. - Excel proficiency. - Experience managing a Casualty and/or Professional Liability portfolio preferred. - Exposure to participation in due diligence reviews preferred. - Presentation skills. - Understanding of actuarial concepts. Benefits - Best-in-class Medical, Dental, and Vision healthcare for single and family coverage. - Board-certified doctors and pediatricians available virtually 24/7 for urgent care. - Access to Health Savings Account (HSA) or Flexible Spending Account (FSA). - Access to Dependent Care FSA to cover daycare expenses. - Access to Employee Assistance Programs (EAP) for health and well-being. - Optional Pet & Home/Auto Insurance. - Wellness Reimbursement program (up to $600 annual reimbursement for wellness-related expenses). - 401K retirement plan (company matches up to 6% of employee contribution). - One paid annual volunteer day.

• Conduct both virtual and on-site investigations by visiting policyholders’ residences to assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements. • Use claims handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment. • Evaluate and report on potential subrogation opportunities. • Reports incidents involving theft, fraud, or arson to appropriate state and industry agencies. • Perform duties independently, with work directly impacting management outcomes. • Acts as a company representative in public interactions, maintaining a professional demeanor consistent with management standards. • Engages regularly with a variety of stakeholders, including policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties. • Use strong customer service skills to negotiate with policyholders to settle the claim. • Performs additional duties as assigned. • Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals. Employees assigned to the Catastrophe team will be required to travel away from their residence for a specified period of time, usually consisting of 23 days. Although this is not a CAT-specific role, hires will be expected to commit to 1–3 CAT deployments per year.

Role Description - Draft coverage letters which will have a secondary review. - File documentation and requirements. - Severity complex line, claims can be very complex. - Manages an inventory of the complex Public D&O and Financial Institutions E&O claims, which are generally multi-year and have significant loss exposure, by following company protocols to manage and oversee all aspects of the claim handling, including: - Coverage determinations. - Investigations. - Resolution strategies which may include pursuit of risk transfer, extensive negotiations, and complex litigation management. - Ensures exceptional customer service by driving continuous improvements for all aspects of the claim/account, providing professional and timely claims services, and achieving quality and cycle time standards. - Verifies coverage, sets and manages timely and adequate reserves by: - Reviewing and interpreting policy language. - Partnering with coverage counsel as needed. - Estimating potential claim valuation. - Following company's claim handling protocols. - Leads all activities involved with a focused investigation to determine compensability, liability, and covered damages by: - Gathering pertinent information. - Documenting statements from customers/claimants. - Working with experts or other parties as necessary to verify the facts of the claim. - Drives the resolution of claims by collaborating with internal and external business partners to develop, own, and execute a claim resolution strategy, including: - Management of timely and adequate reserves. - Collaborating with coverage experts. - Negotiating complex settlements. - Partnering with counsel to manage complex litigation. - Authorizing payments within scope of authority. - Establishes and manages significant claim budgets by: - Identifying, selecting, and actively managing appropriate resources. - Delivering high quality services. - Coordinating all efforts leading to timely resolution of the claim/accounts. - Discovers and addresses subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making appropriate referrals to Claim, Recovery, or SIU resources for further investigation. - Achieves quality standards by effectively managing each claim to ensure that: - All company protocols are followed. - Work is accurate and timely. - All files are properly documented. - Claims are resolved and paid timely. - Prepares and presents high profile, complex information to senior leadership, customers, counsel, and others by: - Identifying high profile matters. - Developing executive loss summaries. - Coordinating and communicating resolution strategies. - Sharing relevant current events and case law. - Maintains subject matter expertise and ensures compliance with state/local regulatory requirements by: - Following company guidelines. - Staying current on insurance laws, regulations, or trends for the specialized line of business. - Representing the company in industry trade groups or other important events. - May assist with special projects as needed. - May perform additional duties as assigned. Qualifications - Expert knowledge of specialty insurance industry, products, policy language, coverage, and claim practices. - Excellent verbal and written communication skills with the ability to develop collaborative working relationships. - Demonstrated analytical and investigative mindset with critical thinking skills. - Extensive experience in leading complex negotiations and developing resolution strategies. - Strong work ethic with demonstrated time management and organizational skills. - Ability to drive results by taking a proactive long-term view of business goals and objectives. - Extensive experience interpreting D&O and E&O insurance policies and coverage. - Ability to partner with internal resources and manage outside counsel. - Ability to lead multiple and shifting priorities in a fast-paced environment. - Knowledge of Microsoft Office Suite and ability to learn business-related software. - Demonstrated ability to value diverse opinions and ideas. Requirements - This is a Contract position based out of Dallas, TX. - The pay range for this position is $38.46 - $52.88/hr. Benefits - Medical, dental & vision. - Critical Illness, Accident, and Hospital. - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available. - Life Insurance (Voluntary Life & AD&D for the employee and dependents). - Short and long-term disability. - Health Spending Account (HSA). - Transportation benefits. - Employee Assistance Program. - Time Off/Leave (PTO, Vacation or Sick Leave). Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jun 19, 2026.

Role Description We are looking for a highly capable Senior Environmental Claims Adjuster to join our team and work from our office in New York City. We can also consider candidates in our Albany, Chicago, Houston, Los Angeles, Omaha, or Richmond (VA) offices. Alternatively, we can fill this role fully remote except in the states of AK, DE, HI, KY, MI, MS, MT, ND, SD, or VT. This individual will report to a manager who works in New York City and is focused on adjudicating first and third party commercial environmental claims (mostly complex storage tank claims) and contributing to providing superb results for our clients. This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours. Essential Responsibilities - Working under limited technical direction and within broad limits and authority, adjudicate moderately complex commercial environmental claims, potentially with significant impact on departmental results. - Solving difficult problems that require an understanding of a broader set of issues. - Reporting to senior management and underwriters on claims trends and developments. - Analyzing claims forms, policies and endorsements, client instructions, and other records to determine whether the loss falls within the policy coverage. - Writing own coverage letters. - Investigating claims promptly and thoroughly, including interviewing all involved parties. - Managing claims in litigation. - Managing diary timely and complete tasks to ensure that cases move to the best financial outcome and timely resolution. - Creating and reviewing reserves in line with market and Argo's reserving policy. - Identifying loss drivers and claims trends to reduce claims frequency and severity through data analysis and improved claim management. - Identifying, assigning, and coordinating the assignment and coordination of expertise resources to assist in case resolution. - Preparing reports for file documentation. - Applying creative solutions which result in the best financial outcome. - Negotiating in a timely and effective manner to provide cost effective solutions for the company and its customers within own limits using a range of negotiation styles. - Processing mail and prioritizing workload. - Completing telephone calls and written correspondence to/from various parties (insured, claimant, etc.). - Having an appreciation and passion for strong claim management. Qualifications - Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable). - An advanced knowledge of commercial environmental claims, as well as an exceptional customer service focus, typically acquired through: - A minimum of five years’ experience adjudicating commercial environmental claims. - Bachelor’s degree from an accredited university required. - Two or more insurance designations or four additional years of related experience adjudicating commercial environmental claims beyond the minimum experience required above may be substituted in lieu of a degree. - Licensed Claims Examiner (Based on state) Must be licensed or have ability to quickly obtain a license in each jurisdiction requiring a license to adjudicate first party claims within 90 Days. - Must have excellent communication skills and the ability to build lasting relationships. - Excellent evaluation and strategic skills required. - Strong claim negotiation skills a must. - Ability to take proactive and pragmatic approach to negotiation. - Must possess a strong customer focus. - Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines. - Ability to articulate the financial value of your work at multiple responsibility levels inside our clients’ business which may include CEO. - Ability to regularly exercise discretion and independent judgment with respect to matters of significance. - Demonstrates inner strength and has the courage to do the right thing and demonstrates it on a daily basis. - A strong focus on execution in getting things done right. - Proven ability to consistently produce and deliver expected results to all stakeholders. - Client focus – the ability to effectively determine specific client needs and to provide value added solutions. - Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast paced environment that is evolving constantly. - Ability to develop and maintain productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information. - Exhibit natural and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking. - Uses listening and questioning techniques to effectively gather information from insureds and claimants. - Demonstrates an understanding of mechanisms available for resolving claims settlement disputes (e.g. arbitration and mediation) and when these are used. - Proficient in MS Office Suite and other business-related software. - Polished and professional written and verbal communication skills. - The ability to read and write English fluently is required. - Must demonstrate a desire for continued professional development through continuing education and self-development opportunities. Benefits - Competitive compensation package. - Performance-based incentives. - Comprehensive benefits program, including health, dental, and vision. - 401(k) with company match. - Paid time off. - Professional development opportunities.