Role Description - Draft coverage letters which will have a secondary review. - File documentation and requirements. - Severity complex line, claims can be very complex. - Manages an inventory of the complex Public D&O and Financial Institutions E&O claims, which are generally multi-year and have significant loss exposure, by following company protocols to manage and oversee all aspects of the claim handling, including: - Coverage determinations. - Investigations. - Resolution strategies which may include pursuit of risk transfer, extensive negotiations, and complex litigation management. - Ensures exceptional customer service by driving continuous improvements for all aspects of the claim/account, providing professional and timely claims services, and achieving quality and cycle time standards. - Verifies coverage, sets and manages timely and adequate reserves by: - Reviewing and interpreting policy language. - Partnering with coverage counsel as needed. - Estimating potential claim valuation. - Following company's claim handling protocols. - Leads all activities involved with a focused investigation to determine compensability, liability, and covered damages by: - Gathering pertinent information. - Documenting statements from customers/claimants. - Working with experts or other parties as necessary to verify the facts of the claim. - Drives the resolution of claims by collaborating with internal and external business partners to develop, own, and execute a claim resolution strategy, including: - Management of timely and adequate reserves. - Collaborating with coverage experts. - Negotiating complex settlements. - Partnering with counsel to manage complex litigation. - Authorizing payments within scope of authority. - Establishes and manages significant claim budgets by: - Identifying, selecting, and actively managing appropriate resources. - Delivering high quality services. - Coordinating all efforts leading to timely resolution of the claim/accounts. - Discovers and addresses subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making appropriate referrals to Claim, Recovery, or SIU resources for further investigation. - Achieves quality standards by effectively managing each claim to ensure that: - All company protocols are followed. - Work is accurate and timely. - All files are properly documented. - Claims are resolved and paid timely. - Prepares and presents high profile, complex information to senior leadership, customers, counsel, and others by: - Identifying high profile matters. - Developing executive loss summaries. - Coordinating and communicating resolution strategies. - Sharing relevant current events and case law. - Maintains subject matter expertise and ensures compliance with state/local regulatory requirements by: - Following company guidelines. - Staying current on insurance laws, regulations, or trends for the specialized line of business. - Representing the company in industry trade groups or other important events. - May assist with special projects as needed. - May perform additional duties as assigned. Qualifications - Expert knowledge of specialty insurance industry, products, policy language, coverage, and claim practices. - Excellent verbal and written communication skills with the ability to develop collaborative working relationships. - Demonstrated analytical and investigative mindset with critical thinking skills. - Extensive experience in leading complex negotiations and developing resolution strategies. - Strong work ethic with demonstrated time management and organizational skills. - Ability to drive results by taking a proactive long-term view of business goals and objectives. - Extensive experience interpreting D&O and E&O insurance policies and coverage. - Ability to partner with internal resources and manage outside counsel. - Ability to lead multiple and shifting priorities in a fast-paced environment. - Knowledge of Microsoft Office Suite and ability to learn business-related software. - Demonstrated ability to value diverse opinions and ideas. Requirements - This is a Contract position based out of Dallas, TX. - The pay range for this position is $38.46 - $52.88/hr. Benefits - Medical, dental & vision. - Critical Illness, Accident, and Hospital. - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available. - Life Insurance (Voluntary Life & AD&D for the employee and dependents). - Short and long-term disability. - Health Spending Account (HSA). - Transportation benefits. - Employee Assistance Program. - Time Off/Leave (PTO, Vacation or Sick Leave). Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jun 19, 2026.

Role Description We are looking for a highly capable Senior Environmental Claims Adjuster to join our team and work from our office in New York City. We can also consider candidates in our Albany, Chicago, Houston, Los Angeles, Omaha, or Richmond (VA) offices. Alternatively, we can fill this role fully remote except in the states of AK, DE, HI, KY, MI, MS, MT, ND, SD, or VT. This individual will report to a manager who works in New York City and is focused on adjudicating first and third party commercial environmental claims (mostly complex storage tank claims) and contributing to providing superb results for our clients. This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours. Essential Responsibilities - Working under limited technical direction and within broad limits and authority, adjudicate moderately complex commercial environmental claims, potentially with significant impact on departmental results. - Solving difficult problems that require an understanding of a broader set of issues. - Reporting to senior management and underwriters on claims trends and developments. - Analyzing claims forms, policies and endorsements, client instructions, and other records to determine whether the loss falls within the policy coverage. - Writing own coverage letters. - Investigating claims promptly and thoroughly, including interviewing all involved parties. - Managing claims in litigation. - Managing diary timely and complete tasks to ensure that cases move to the best financial outcome and timely resolution. - Creating and reviewing reserves in line with market and Argo's reserving policy. - Identifying loss drivers and claims trends to reduce claims frequency and severity through data analysis and improved claim management. - Identifying, assigning, and coordinating the assignment and coordination of expertise resources to assist in case resolution. - Preparing reports for file documentation. - Applying creative solutions which result in the best financial outcome. - Negotiating in a timely and effective manner to provide cost effective solutions for the company and its customers within own limits using a range of negotiation styles. - Processing mail and prioritizing workload. - Completing telephone calls and written correspondence to/from various parties (insured, claimant, etc.). - Having an appreciation and passion for strong claim management. Qualifications - Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable). - An advanced knowledge of commercial environmental claims, as well as an exceptional customer service focus, typically acquired through: - A minimum of five years’ experience adjudicating commercial environmental claims. - Bachelor’s degree from an accredited university required. - Two or more insurance designations or four additional years of related experience adjudicating commercial environmental claims beyond the minimum experience required above may be substituted in lieu of a degree. - Licensed Claims Examiner (Based on state) Must be licensed or have ability to quickly obtain a license in each jurisdiction requiring a license to adjudicate first party claims within 90 Days. - Must have excellent communication skills and the ability to build lasting relationships. - Excellent evaluation and strategic skills required. - Strong claim negotiation skills a must. - Ability to take proactive and pragmatic approach to negotiation. - Must possess a strong customer focus. - Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines. - Ability to articulate the financial value of your work at multiple responsibility levels inside our clients’ business which may include CEO. - Ability to regularly exercise discretion and independent judgment with respect to matters of significance. - Demonstrates inner strength and has the courage to do the right thing and demonstrates it on a daily basis. - A strong focus on execution in getting things done right. - Proven ability to consistently produce and deliver expected results to all stakeholders. - Client focus – the ability to effectively determine specific client needs and to provide value added solutions. - Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast paced environment that is evolving constantly. - Ability to develop and maintain productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information. - Exhibit natural and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking. - Uses listening and questioning techniques to effectively gather information from insureds and claimants. - Demonstrates an understanding of mechanisms available for resolving claims settlement disputes (e.g. arbitration and mediation) and when these are used. - Proficient in MS Office Suite and other business-related software. - Polished and professional written and verbal communication skills. - The ability to read and write English fluently is required. - Must demonstrate a desire for continued professional development through continuing education and self-development opportunities. Benefits - Competitive compensation package. - Performance-based incentives. - Comprehensive benefits program, including health, dental, and vision. - 401(k) with company match. - Paid time off. - Professional development opportunities.

Role Description - Responsible for updating patient Billing Episodes and crediting account, as appropriate. - Review and resolve prior authorization/precertification/referral issues that are not valid and contact insurance carriers to verify/validate requirements to ensure accuracy and avoid potential denial. - Validates all necessary referrals/prior authorizations/pre-certifications for scheduled services are on file and shared with all appropriate staff and are valid for the scheduled services performed. - Ensure all account activity is documented in the appropriate system and shared with all appropriate staff timely and thoroughly. - Manage clinic emails throughout the day, ensuring timely responses. - Identify, correct, and forward potential reimbursement problems to Revenue Cycle Manager. - Proactively interact with Clinics and other appropriate staff sharing benefits, authorizations, and eligibility. - Responsible for billing all patient claims in a timely manner (weekly billing, secondary and out-of-network plans). - Review claims issues, make corrections as needed, and rebill. Utilize claims clearinghouse, EMRs, and payor portals to review and correct claims and to resubmit electronically when available. - Evaluate bill cycles and change/update when necessary. - Print daily billing reports – both electronic and paper claims. Monitor validation percent. - Work daily claims rejection lists including but not limited to; claims rejected due to auto eligibility process during weekly billing and “Rejected” claims due to eligibility, coordination of care, and authorization as part of accounts receivable. - Gather and interpret data from the system and understand appropriate courses of action to take and initiate time-sensitive and strategic steps resulting in payment. - Call and status outstanding claims with third party payors. - Review explanation of benefits to ascertain that claim processed and paid correctly. - Document account follow-up where appropriate. - Identify trends and work with the Revenue Cycle Manager for resolution. - Perform other duties as assigned. Qualifications - High school diploma or equivalent; prefer some college or technical school coursework. - 2+ years of healthcare billing/AR experience, preferred. - Healthcare payor claims follow-up or accounts receivable experience. - Healthcare background with payor appeals experience. - Advanced computer skills including Microsoft Office; especially Word, Excel, and PowerPoint. - Knowledge of office administration procedures with the ability to operate most standard office equipment. - Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality. - Excellent interpersonal skills include the ability to interact effectively and professionally with individuals at all levels; both internal and external. - Exercises sound judgment in responding to inquiries; understands when to route inquiries to the next level. - Self-motivated with strong organizational skills and superior attention to detail. - Must be able to manage multiple tasks/projects simultaneously within inflexible time frames. Ability to adapt to frequent priority changes. - Capable of working within established policies, procedures, and practices prescribed by the organization. - English sufficient to provide and receive instructions/directions. Benefits - Comprehensive Medical, Dental, & Vision insurance - Competitive 401(k) plan with company match - Company paid group term life insurance and short-term disability - Generous PTO: Paid vacation, personal time, sick leave, and extended sick leave - Employee Assistance Program (EAP) offering continued support to employee lifestyle and well-being - Career advancement opportunities across a leading national network

• Investigates and adjudicates claims within designated authority, ensuring compliance with appropriate statutory laws. • Verifies coverage, establishes and maintains reserves, secures recorded statements, drafts and processes correspondence, reports and records. • Obtains additional information as required to determine liability. • Documents claim files and facilitates processing of claims in collaboration with other departments. • Assigns outside experts when necessary to assist in investigation and in support of potential recovery. • Establishes contact with all parties involved in the claim in accordance with ERIE’s expectations. • Evaluates and negotiates claims, recognizes subrogation opportunities, and initiates action. • Responds to inquiries from Policyholders, Agents, insurance carriers, claimants, assigned experts and others. • Learns and maintains knowledge of liability laws for each state. • Learns and maintains knowledge of motor vehicle codes.