• Troubleshooting issues on publishers’ websites • Enabling features or products • Assisting in trafficking direct ad campaigns • Communicating with various departments • Increasing revenue for publishers

• Spearhead the growth and adoption of innovative digital recommendation services within the veterinary community • Responsible for recruiting veterinary clinics to digital platforms • Drive product recommendations and ensure our partners are engaged and proficient with digital tools • Build collaborative, long-lasting relationships with veterinary clinics and hospitals • Act as the primary point of contact for digital services • Educate and train veterinary staff on the functionality and benefits of digital systems to ensure continued engagement and success • Manage a territory of up to 750 accounts, including independent and corporate veterinary clinics, hospitals, and charities • Represent Royal Canin at trade shows, seminars, and conferences

• Deliver territory sales growth • Secure clinical recommendation of Royal Canin products • Engage with pet professionals at key industry events • Develop and nurture partnerships with key clinic individuals • Educate veterinary staff on nutrition • Stay organized and manage weekly reporting

• Engage in an initial clinical member biopsychosocial intake including a safety screen and administering behavioral health assessments (PHQ-9, GAD-7, etc.) • Engage in follow-up visits and asynchronous interactions, including brief interventions (e.g., behavioral activation, mindfulness, psychoeducation, etc.) • Be the key care coordinator and act as a liaison between the referring specialist and the practice, ensuring if there is a member question or administrative question, it is answered or triaged to the appropriate team within Cerula Care • Lead the interdisciplinary team meetings on a weekly basis with the Consulting Psychiatrist and Health Coach, ensuring all high-risk members are discussed and all new psychiatric recommendations are documented in the chart • Communicate closely on an ongoing basis with the Cerula Care behavioral health care team (Coaches and Psychiatrist) • Document member progress in a HIPAA-compliant electronic medical record system and client registry provided by Cerula Care • Identify patients who are not improving and may need more intensive mental health care and report any concerns to the medical provider and the Consulting Psychiatrist • Facilitate referrals for clinically indicated services outside of Cerula Care under the supervision of the BHCM Lead (e.g., SMI).