Cerula Care

Role Description The BHCM is a core member of Cerula Care’s collaborative care team. Cerula Care’s team includes a BHCM, a Consultative Psychiatrist, and a Health Coach. The BHCM is critical to collaborating between external specialists (e.g., oncologists) and the internal care team; the role is partly clinical and partly operational. Key Traits - Experienced and passionate about interacting with and helping members with cancer; strong ability to engage members through telehealth. - Exceptionally organized and able to keep track of all care coordination tasks. - Highly adaptable, with interest or experience in start-up environment. Key Responsibilities - Engage in an initial clinical member biopsychosocial intake including a safety screen and administering BH assessments (PHQ-9, GAD-7, etc.). - Engage in follow-up visits and asynchronous interactions, including brief interventions (e.g., behavioral activation, mindfulness, psychoeducation, etc.). - Be the key care coordinator and act as a liaison between the referring specialist and the practice, ensuring if there is a member question or administrative question, it is answered or triaged to the appropriate team within Cerula Care. - Lead the interdisciplinary team meetings on a weekly basis with the Consulting Psychiatrist and Health Coach, ensuring all high-risk members are discussed and all new psychiatric recommendations are documented in the chart. - Communicate closely on an ongoing basis with the Cerula Care behavioral health care team (Coaches and Psychiatrist). - Document member progress in a HIPAA-compliant electronic medical record system and client registry provided by Cerula Care. - Identify patients who are not improving and may need more intensive mental health care and report any concerns to the medical provider and the Consulting Psychiatrist. - Facilitate referrals for clinically indicated services outside of Cerula Care under the supervision of the BHCM Lead (e.g., SMI). Qualifications - Must have LCSW licensure and be licensed to practice in Maryland, USA. - Bachelor’s Degree Required in nursing, social work, or other health and human services disciplines from an accredited college or university. - Experience as a Certified Case Manager (CCM), Community Health Worker (CHW) or Peer Support Specialist (PSS), or Accredited Case Manager (ACM) preferred. - Qualified applicants must have at least one year of clinical care management experience, with some part of the experience directly working with people with cancer or advanced illness (e.g., cancer coaching, palliative care, etc.). - Bilingual in English and Spanish. Location Requirements - This role is entirely remote, serving patients in Maryland. Time Commitment, Start Date, Compensation - Time commitment: Part-time, contract role 3-5 hours per week. - Start date: ASAP. - Hourly rate: $35/hour.

• Partner closely with the CEO, Chief Medical Officer, and Head of Provider Success team to develop, (leaning heavily on AI tools) marketing materials, frameworks, and analyses that support health plan and health system partnerships. • Serve as a connective tissue between BD, clinical operations, and product to ensure alignment during partnership onboarding and expansion. • Serve as the project manager for all new customer implementations. • Own preparation for high-stakes external meetings, including executive briefings, partnership pitches, and RFP responses – end to end. • Conduct market research, competitive analysis, and opportunity sizing to inform BD strategy and prioritization. • Help manage the BD pipeline: track progress, surface blockers, and ensure follow-through across stakeholders. • Evaluate, select, and implement AI tools that meaningfully improve how our team works — with a focus on business development, operations, and clinical workflows. • Drive organization-wide AI adoption through hands-on training, clear documentation, and the ongoing support that turns new tools into lasting habits. • Own the monthly clinical and operating rhythm that results in accurate billing and invoicing with a focus on maximizing revenue. • Partner with product, clinical and finance stakeholders to continuously refine end-of-month processes & tools as our patient population and partner base grows. • Manage and advance special projects and strategic initiatives that don’t have a natural home in an existing function. • Build out processes and systems that help Cerula scale: operating cadences, reporting structures, and team communication norms. • Act as a trusted thought partner to senior leadership, helping stress-test ideas and drive decisions to closure.

About Cerula Care Cerula Care is the first digital health company focused on providing integrated behavioral health (BH) services to people living with cancer. More than 22M people living with cancer have behavioral health needs such as anxiety, depression, substance use disorder, and PTSD. We integrate with oncology practices and health systems through the Collaborative Care Model (CoCM) to wrap our members with a behavioral health team, care programming, and outcomes analysis. The Collaborative Care Model is an evidence-based clinical model that has been shown to successfully improve mild to moderate behavioral health needs more effectively than the current standard of care. Our care team enhances the traditional CoCM care team by adding a Health Coach (i.e., a health coach focused on holistic behavioral health), given our strong conviction in the benefit of health coaching and wellness in this population. With the right coaching program customized to our members, we will be able to improve our members’ behavioral health above and beyond traditional CoCM models. Why Choose Cerula Care We understand choosing a place to work or consult is a really important decision, and we want you to know that we do not take it lightly on your behalf – we welcome all your questions as you go through the decision process! A few things to know about working at Cerula Care: - Our culture is very collaborative, transparent, supportive, and feedback-driven. All of us (yes all of us – including and especially our co-founders) are open to receiving and giving feedback in a helpful way to ensure we each grow and learn every day and importantly are always improving for the sake of our members and each other. - We have a big mission to accomplish and we want people who believe in that mission to join us. However, in joining our mission, we are not asking you to give up other parts of your life - we all have our lives outside work, and we absolutely respect each other’s needs. Onboarding Specialist Role As a Member Onboarding Specialist, you'll be the crucial bridge between oncology referrals and life-changing behavioral health support. You'll engage with prospective members at a vulnerable time in their lives, helping them understand how our evidence-based Collaborative Care Model can address their anxiety, depression, and other behavioral health needs. This role combines the empathy and communication skills of patient advocacy with the growth mindset and adaptability essential in a seed-stage startup environment. You'll directly impact our mission while helping us refine and scale our member acquisition process. What you will do as Cerula Care’s Onboarding Specialist - Conduct warm, empathetic outreach to cancer patients referred by their oncologists - Explain our behavioral health services and address questions or concerns, ensuring prospective members understand our care model and feel supported from their first interaction - Collaborate closely with our clinical team to ensure seamless handoffs and appropriate care matching based on member needs and preferences - Maintain detailed records of member interactions via EHR charting notes - Collect and share feedback to help optimize our on-boarding process - Partner with oncology practices to understand referral patterns and refine our approach to different patient populations - Contribute to the development of on-boarding materials, scripts, and processes as we scale our member base - Participate in cross-functional team meetings to share member insights that inform product and clinical decisions What is in your background - 2+ years of experience in patient services, care coordination, or member engagement within healthcare settings - Previous work with cancer patients, behavioral health populations, or other vulnerable patient groups - Experience in a startup environment - Track record of meeting outreach or enrollment targets in a healthcare or social services context Who you are and how you work - Deeply empathetic communicator who can build trust quickly with people facing health challenges - Strong active listening skills and ability to assess member needs and concerns effectively - Resilient and emotionally intelligent, able to handle difficult conversations while maintaining professional boundaries - Startup-minded team player who thrives in collaborative environments and isn't afraid to wear multiple hats - Detail-oriented - Growth-oriented learner who actively seeks feedback and continuously improves their approach - Adaptable problem-solver comfortable with evolving processes and contributing ideas for improvement What you bring to this role - Excellent verbal and written communication skills with ability to explain complex healthcare concepts clearly - Basic understanding of behavioral health conditions and treatment modalities - Time management skills to handle high-volume outreach while maintaining quality interactions - Professional phone presence and ability to convey warmth and competence in initial member contacts Role details - Location: Fully remote within the United States - Time commitment: Full-time contract to hire role - Start date: We are evaluating candidates on a rolling basis - Hourly rate: Discussed during interview @Supriya Laknidhi @Lauren Wolfe

About Cerula Care Cerula Care is the first digital health company focused on providing integrated behavioral health (BH) services to people living with cancer. More than 22M people living with cancer have behavioral health needs such as anxiety, depression, substance use disorder, and PTSD. We integrate with oncology practices and health systems through the Collaborative Care Model (CoCM) to wrap our members with a behavioral health team, care programming, and outcomes analysis. The Collaborative Care Model is an evidence-based clinical model that has been shown to successfully improve mild to moderate behavioral health needs more effectively than the current standard of care. Our care team enhances the traditional CoCM care team by adding a Health Coach (i.e., a health coach focused on holistic behavioral health), given our strong conviction in the benefit of health coaching and wellness in this population. With the right coaching program customized to our members, we will be able to improve our members’ behavioral health above and beyond traditional CoCM models. Why Choose Cerula Care We understand choosing a place to work or consult is a really important decision, and we want you to know that we do not take it lightly on your behalf – we welcome all your questions as you go through the decision process! A few things to know about working at Cerula Care: - Our culture is very collaborative, transparent, supportive, and feedback-driven. All of us (yes all of us – including and especially our co-founders) are open to receiving and giving feedback in a helpful way to ensure we each grow and learn every day and importantly are always improving for the sake of our members and each other. - We have a big mission to accomplish and we want people who believe in that mission to join us. However, in joining our mission, we are not asking you to give up other parts of your life - we all have our lives outside work, and we absolutely respect each other’s needs. Engagement Supervisor As the Engagement Supervisor, you’ll serve as the crucial bridge between oncology referrals and life-changing behavioral health support. You will act as the primary point of contact for member services while leading, coaching, and developing a team of Engagement Specialists responsible for onboarding and supporting prospective members during a vulnerable time in their lives. In this role, you’ll balance hands-on member outreach with people leadership, operational oversight, and process improvement. You’ll help ensure that every referred patient experiences a compassionate, seamless introduction to Cerula Care while also helping scale and refine our engagement function in a fast-growing, seed-stage startup environment. What you will do as Cerula Care’s Engagement Supervisor Member & Referral Engagement - Conduct warm, empathetic outreach to cancer patients referred by their oncologists - Explain our behavioral health services, addressing questions and concerns so prospective members clearly understand our evidence-based Collaborative Care Model - Ensure members feel supported, informed, and respected from their first interaction through onboarding - Maintain accurate, timely documentation of member interactions via EHR charting Team Leadership & Supervision - Supervise, coach, and develop a team of Engagement Specialists through regular 1:1s, feedback, and performance coaching - Support onboarding, training, and ramp-up of new team members - Monitor individual and team performance metrics (e.g., outreach volume, conversion, responsiveness, quality standards) - Provide real-time guidance on complex or sensitive member interactions and escalation scenarios - Foster a culture of empathy, accountability, learning, and continuous improvement Patient Relationship Management (PRM) & Workflow Ownership - Oversee and continuously optimize our Patient Relationship Management function, including day-to-day management of our PRM platform (currently Tellescope) - Serve as the internal operational owner for PRM workflows and automations across referral outreach, enrollment, onboarding, and early engagement journeys - Design, configure, test, and deploy workflow and automation updates (messaging logic, routing rules, task triggers, and journey sequencing) - Translate operational and clinical needs into scalable PRM solutions without requiring tactical product team involvement for routine workflow or automation updates - Maintain documentation, QA processes, and change management standards for PRM updates - Partner with Product on larger roadmap items, integrations, or structural platform changes while independently executing day-to-day optimization and iteration Operational & Cross-Functional Collaboration - Manage daily workflows including outreach prioritization, onboarding coordination, and rescheduling efforts - Collaborate closely with clinical teams to ensure smooth handoffs and appropriate care matching based on member needs and preferences - Partner with oncology practices to understand referral patterns and adapt engagement strategies for different patient populations - Collect, synthesize, and share member and team feedback to improve outreach scripts, onboarding materials, and processes - Contribute to documentation, SOPs, and playbooks to support scale and consistency What is in your background - 5+ years of experience in patient services, care coordination, or member engagement within healthcare settings - 2+ years of call center or contact center experience - 2+ years of experience in a supervisory or people-management role - Experience supporting cancer patients, behavioral health populations, or other vulnerable patient groups - Experience working in a startup or high-growth environment - 2+ years experience writing patient or customer facing communications such as emails, text campaigns or fliers - Comfort with digital platforms and interest in learning how to design & maintain workflow automations. Who you are and how you work - Deeply empathetic communicator who builds trust quickly with people facing health challenges - Strong active listener who can assess needs while balancing emotional sensitivity and operational goals - Emotionally intelligent leader who can support team members through challenging conversations - Startup-minded team player comfortable wearing multiple hats and evolving processes - Detail-oriented with strong follow-through - Growth-oriented learner who actively seeks feedback and models continuous improvement - Adaptable problem-solver who brings ideas forward and helps turn them into action What you bring to this role - Excellent verbal and written communication skills - Ability to explain complex healthcare concepts clearly and compassionately - Foundational understanding of behavioral health conditions and treatment approaches - Strong time-management and prioritization skills in high-volume environments - Professional, warm phone presence suitable for sensitive first-contact conversations - Comfort using EHR systems, performance dashboards, PRM tools (e.g., Tellescope or similar), and internal collaboration tools Role details - Location: Fully remote within the United States - Time commitment: Full-time - Start date: Rolling basis - Salary: $55-60K annually - Benefits: Medical, dental, and vision insurance, 401(k) plan, generous PTO and company holidays; closed the week between Christmas and New Years.

About Cerula Care Cerula Care is the first digital health company focused on providing integrated behavioral health (BH) services to people living with cancer.  More than 22M people living with cancer have behavioral health needs such as anxiety, depression, substance use disorder, and PTSD. We integrate with oncology practices and health systems through the Collaborative Care Model (CoCM) to wrap our members with a behavioral health team, care programming, and outcomes analysis. The Collaborative Care Model is an evidence-based clinical model that has been shown to successfully improve mild to moderate behavioral health needs more effectively than the current standard of care. Our care team enhances the traditional CoCM care team by adding a Health Coach (i.e., a health coach focused on holistic behavioral health), given our strong conviction in the benefit of health coaching and wellness in this population. With the right coaching program customized to our members, we will be able to improve our members’ behavioral health above and beyond traditional CoCM models. Why Choose Cerula Care We understand choosing a place to work or consult is a really important decision, and we want you to know that we do not take it lightly on your behalf – we welcome all your questions as you go through the decision process! A few things to know about working at Cerula Care: Our culture is very collaborative, transparent, supportive, and feedback-driven. All of us (yes all of us – including and especially our co-founders) are open to receiving and giving feedback in a helpful way to ensure we each grow and learn every day and importantly are always improving for the sake of our members and each other. We have a big mission to accomplish and we want people who believe in that mission to join us. However, in joining our mission, we are not asking you to give up other parts of your life - we all have our lives outside work, and we absolutely respect each other’s needs. Engagement Supervisor As the Engagement Supervisor, you’ll serve as the crucial bridge between oncology referrals and life-changing behavioral health support. You will act as the primary point of contact for member services while leading, coaching, and developing a team of Engagement Specialists responsible for onboarding and supporting prospective members during a vulnerable time in their lives. In this role, you’ll balance hands-on member outreach with people leadership, operational oversight, and process improvement. You’ll help ensure that every referred patient experiences a compassionate, seamless introduction to Cerula Care while also helping scale and refine our engagement function in a fast-growing, seed-stage startup environment. What you will do as Cerula Care’s Engagement Supervisor Member & Referral Engagement Conduct warm, empathetic outreach to cancer patients referred by their oncologists Explain our behavioral health services, addressing questions and concerns so prospective members clearly understand our evidence-based Collaborative Care Model Ensure members feel supported, informed, and respected from their first interaction through onboarding Maintain accurate, timely documentation of member interactions via EHR charting Team Leadership & Supervision Supervise, coach, and develop a team of Engagement Specialists through regular 1:1s, feedback, and performance coaching Support onboarding, training, and ramp-up of new team members Monitor individual and team performance metrics (e.g., outreach volume, conversion, responsiveness, quality standards) Provide real-time guidance on complex or sensitive member interactions and escalation scenarios Foster a culture of empathy, accountability, learning, and continuous improvement Patient Relationship Management (PRM) & Workflow Ownership Oversee and continuously optimize our Patient Relationship Management function, including day-to-day management of our PRM platform (currently Tellescope) Serve as the internal operational owner for PRM workflows and automations across referral outreach, enrollment, onboarding, and early engagement journeys Design, configure, test, and deploy workflow and automation updates (messaging logic, routing rules, task triggers, and journey sequencing) Translate operational and clinical needs into scalable PRM solutions without requiring tactical product team involvement for routine workflow or automation updates Maintain documentation, QA processes, and change management standards for PRM updates Partner with Product on larger roadmap items, integrations, or structural platform changes while independently executing day-to-day optimization and iteration Operational & Cross-Functional Collaboration Manage daily workflows including outreach prioritization, onboarding coordination, and rescheduling efforts Collaborate closely with clinical teams to ensure smooth handoffs and appropriate care matching based on member needs and preferences Partner with oncology practices to understand referral patterns and adapt engagement strategies for different patient populations Collect, synthesize, and share member and team feedback to improve outreach scripts, onboarding materials, and processes Contribute to documentation, SOPs, and playbooks to support scale and consistency What is in your background 5+ years of experience in patient services, care coordination, or member engagement within healthcare settings 2+ years of call center or contact center experience 2+ years of experience in a supervisory or people-management role Experience supporting cancer patients, behavioral health populations, or other vulnerable patient groups Experience working in a startup or high-growth environment 2+ years experience writing patient or customer facing communications such as emails, text campaigns or fliers Comfort with digital platforms and interest in learning how to design & maintain workflow automations. Who you are and how you work What you bring to this role Excellent verbal and written communication skills Ability to explain complex healthcare concepts clearly and compassionately Foundational understanding of behavioral health conditions and treatment approaches Strong time-management and prioritization skills in high-volume environments Professional, warm phone presence suitable for sensitive first-contact conversations Comfort using EHR systems, performance dashboards, PRM tools (e.g., Tellescope or similar), and internal collaboration tools Role details Location: Fully remote within the United States Time commitment: Full-time Start date: Rolling basis Salary: $55-60K annually Benefits: Medical, dental, and vision insurance, 401(k) plan, generous PTO and company holidays; closed the week between Christmas and New Years.