Role Description The Business Analyst / Technical Writer supports the planning, documentation, and coordination of enterprise cloud initiatives across Microsoft GCC-High and Azure Government environments. This role bridges technical and business teams by gathering requirements, documenting workflows, and producing high-quality artifacts that support compliance, governance, and system integration under CMMC Level 2 and NIST SP 800-171 frameworks. Working closely with the Lead Technical Enterprise Architect, Scrum Master, and engineering teams, this position ensures that project deliverables are clear, traceable, and compliant. The analyst also plays a critical role in supporting CMMC Level 2 documentation, including maintaining and updating the System Security Plan (SSP), Plan of Action & Milestones (POA&M), and other compliance artifacts. Your Role - Business Analysis & Requirements Management - Collaborate with clients and internal teams to capture and document functional and technical requirements. - Translate mission and compliance needs into user stories, acceptance criteria, and backlog items. - Maintain end-to-end traceability between business requirements, technical tasks, and compliance controls. - Conduct stakeholder interviews and process assessments to identify improvement opportunities. - Support backlog refinement, sprint planning, and reporting activities with the Scrum Master and Architect. - Documentation & Technical Writing - Develop, review, and maintain all technical and operational documentation, including architecture summaries, configuration guides, SOPs, test plans, and deployment instructions. - Produce customer-facing deliverables such as Requirements Traceability Matrices (RTMs), Standard Operating Procedures (SOPs), and System Overview Documents. - Manage and update compliance documentation, including the CMMC Level 2 System Security Plan (SSP), associated control narratives, and evidence tracking logs. - Support preparation and maintenance of POA&M items and continuous improvement actions. - Ensure all written materials are clear, consistent, and compliant with internal standards and external audit requirements. - Maintain centralized documentation repositories, version control, and document lifecycle management processes. - ServiceNow Functional Support - Act as the functional liaison for ServiceNow modules supporting ITSM, Change, CMDB, and Knowledge Management. - Gather and document requirements for ServiceNow workflows, approvals, and data integrations. - Support automation of change control and incident management processes through ServiceNow functionality. - Agile / SAFe Project Support - Facilitate backlog management, sprint documentation, and release communication. - Participate in Agile ceremonies including daily stand-ups, sprint reviews, and retrospectives. - Maintain sprint artifacts, story documentation, and metrics dashboards. - Ensure all Agile deliverables are properly documented, versioned, and auditable for compliance purposes. - Compliance & Document Management - Support CMMC Level 2 and NIST SP 800-171 compliance by managing controlled documentation, policies, and procedures. - Coordinate updates to the System Security Plan (SSP) and related security documentation in collaboration with the Architect and ISSM. - Establish and enforce document control standards, naming conventions, and approval workflows. - Ensure all compliance artifacts are properly cataloged, versioned, and readily available for audits or client reviews. - Provide ongoing maintenance of compliance evidence repositories and document retention schedules. Qualifications - Bachelor’s degree in Information Systems, Business Administration, or related field. - 5+ years as a Business Analyst or Technical Writer supporting IT or cloud programs. - Hands-on experience with ServiceNow. - Proven experience supporting Agile or SAFe Agile environments. - Experience contributing to or maintaining technical SOPs and runbooks. - Proficiency with Microsoft 365 (Word, Excel, SharePoint, Teams) and collaboration tools such as Confluence or similar. - Strong understanding of ITIL and ServiceNow ITSM modules. - Ability to produce system diagrams, data flow charts, and structured technical documentation. - Exceptional written and verbal communication skills; strong analytical and organizational abilities with attention to detail; capable of bridging communication between technical engineers and business stakeholders. - U.S. Citizenship required (for access to GCC-High and Azure Government environments). - Certifications: Certified SAFe Agilist or equivalent Agile certification (e.g., PMI-ACP, Scrum Master, or Product Owner). - Experience supporting Federal or Defense Industrial Base (DIB) programs under CMMC Level 2 or higher. - Experience maintaining compliance evidence repositories and document management systems. - Familiarity with Azure DevOps, Jira, or similar Agile tracking tools. - ITIL v4 Foundation certification. - Background in process improvement or audit readiness support. - Ability to create user-friendly templates and visual documentation for executive or client briefings. Requirements - The base compensation range for this role in the posted location is: $70,176 - $170,040. - Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. - The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. - In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Benefits - Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave. - Medical, dental, and vision coverage (or provincial healthcare coordination in Canada). - Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada). - Life and disability insurance. - Employee assistance programs. - Other benefits as provided by local policy and eligibility.