Founded in 2000 on the belief that World Change Starts with Educated Children®, Room to Read envisions a world free from illiteracy and gender inequality, where all children have room to read, learn and grow – creating lasting change. Through our Literacy Portfolio, we train and coach teachers of the early grades in literacy instruction; create and publish quality books and curricular materials in local languages; and establish children’s libraries filled with diverse children’s books that can be enjoyed at school and home. Our Gender Equality Portfolio supports adolescents, particularly girls, in developing life skills that promote gender equality, helping them to pursue lifelong learning and make informed decisions. We support young people of all genders to overcome gender biases and build the knowledge and skills to create a gender-equal world. Room to Read collaborates with local communities, partner organizations, publishers, and governments to test and implement innovative models that can be integrated into the education system to deliver positive outcomes for children at scale. To date, Room to Read has benefited more than 50 million children in 28 countries. Learn more at www.roomtoread.org .
Salesforce & Fundraising Operations Associate
Location
United States
Posted
9 days ago
Salary
$63K - $77K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Salesforce & Fundraising Operations Associate
Room to Read
Role Description The Salesforce & Fundraising Operations Associate is responsible for supporting and optimizing Room to Read's fundraising systems, reporting infrastructure, and data operations. Serving as the primary administrator for Salesforce NPSP and related fundraising platforms, this role ensures that Development & Communications teams have reliable data, effective systems, and actionable insights to support donor engagement and fundraising performance. Working closely with Development & Communications, Finance, and IT teams, the Associate develops reports and dashboards, manages data quality, provides user support and training, and drives process improvements. This role requires strong technical skills, sound judgment, and the ability to balance competing priorities while serving stakeholders across multiple teams, countries, and systems. The successful candidate is a proactive problem solver who takes time to understand business needs, communicates clearly with both technical and non-technical audiences, and recommends solutions that support organizational goals while maintaining data integrity and operational efficiency. Responsibilities - Salesforce Administration, Reporting & Data Management (60%) - Maintain the integrity, accuracy, and usability of fundraising data across Salesforce NPSP and related systems. - Create, maintain, and enhance Salesforce dashboards, reports, and analytics to support fundraising strategy and decision-making. - Develop complex Salesforce reports, including matrix reports, joined reports, cross-object reporting, formula fields, bucket fields, and custom views. - Monitor and improve data quality, including donation processing, imports, constituent records, revenue tracking, and soft credits. - Conduct data analysis and provide insights on fundraising performance, donor trends, and key metrics. - Prepare data, reports, and analyses for leadership presentations, planning discussions, and strategic decision-making. - Design and implement processes that improve fundraising teams' access to accurate constituent and donor information. - Identify opportunities to streamline workflows and improve operational efficiency across fundraising systems. - Stakeholder Support, Training & System Adoption (25%) - Serve as a trusted partner to Development & Communications, Finance, and IT stakeholders, providing responsive support and guidance. - Gather requirements, clarify objectives, and translate business needs into effective system, reporting, and process solutions. - Manage user access, permissions, and day-to-day Salesforce administration and troubleshooting. - Develop and deliver user training, onboarding resources, and documentation that promote effective system use and adoption. - Project Management & Process Improvement (15%) - Lead CRM enhancements, system improvements, and process optimization initiatives from planning through implementation. - Coordinate project activities, testing, timelines, and stakeholder communications while managing multiple priorities across teams. - Evaluate proposed changes and implement improvements that strengthen efficiency, data quality, reporting effectiveness, and user experience across global operations. Qualifications - Minimum 3 years of hands-on Salesforce administration experience, including reporting, dashboards, workflows, and data management. - Strong experience gathering requirements, understanding stakeholder needs, and translating business objectives into effective CRM, reporting, and process solutions. - Demonstrated ability to manage multiple priorities and competing stakeholder requests while exercising sound judgment, setting expectations, and communicating effectively. - Experience maintaining data quality, data integrity, and governance across interconnected systems, with an understanding of how changes in one system or process may impact others. - Excellent communication, listening, and relationship-building skills, with the ability to work effectively with both technical and non-technical stakeholders. - Strong analytical, problem-solving, and critical-thinking skills, with the ability to identify practical, scalable solutions. - Strong organizational and project management skills, including the ability to manage projects, deadlines, and changing priorities. - Experience supporting end users through training, troubleshooting, and adoption of business systems and processes. - Advanced Excel skills, including pivot tables, formulas, lookups, and data analysis. - Experience with Salesforce Nonprofit Success Pack (NPSP) strongly preferred. Requirements - Salesforce Administrator certification preferred. - Experience supporting fundraising, donor management, advancement, membership, or nonprofit operations. - Experience working with integrated CRM, finance, reporting, or data platforms. - Experience working in a global organization across multiple countries, currencies, and reporting environments. - Familiarity with SQL, data querying, Salesforce integrations, or Apex. Benefits - The salary range for this role is $63,000 to $77,000. Compensation may vary depending on several factors including, but not limited to, experience, skill set, and relevant education or certifications. - 100% employer-paid premiums for your medical, dental, and vision coverage. - 50% medical and 100% dental and vision premium coverage for eligible dependents. - 22 days of PTO (+1 additional day accrued each year up to 27 days). - 12.5 paid holidays. - Enrollment in a 401(k) plan with up to a 6% match. - $600/yr allowance for home office.
Related Guides
Related Categories
Related Job Pages
More Operations Jobs
Growth Operations Associate
Ensemble Performing ArtsSupporting excellence in arts education through excellence in administration.
• Lead Lists & CRM Data Management • Support B2B functions with targeted lead lists and CRM data hygiene in HubSpot • Help build landing pages, dashboards, and digital products • Oversee marketing campaigns and maintain performance tracking frameworks • Collaborate on campaign performance reporting and content strategy across channels
Role Description Tenemos una oportunidad para ti, estamos buscando un/a Quick Commerce Operations Specialist en Montevideo, Uruguay. ¿Qué desafíos te esperan? - Liderar la planificación y ejecución de proyectos regionales cross-funcionales para optimizar la disponibilidad digital de los locales y mejorar los tiempos de entrega en la plataforma, interactuando con equipos locales, regionales y globales. - Monitorear la performance operativa de las tiendas (capacidad de preparación, mitigación de saturación y puntualidad) a través del entendimiento de los algoritmos de asignación y lógicas logísticas. - Proponer nuevas iniciativas de mejora continua para maximizar las órdenes perfectas y eficientes a nivel regional, optimizando las herramientas de estimación y asignación. - Realizar estudios comparativos con competidores y otras regiones internacionales para adoptar mejores prácticas de elasticidad y configuraciones logísticas dinámicas en LATAM. - Generar dashboards y análisis de grandes volúmenes de datos operativos para transformar la información en reportes de impacto para el liderazgo de la compañía. Qualifications - Formación profesional en Ingeniería, Administración de Empresas, Economía, Ciencia de Datos o carreras afines. - Sólida experiencia laboral previa en áreas de operaciones, consultoría estratégica o gestión de proyectos. - Manejo avanzado de bases de datos con SQL y herramientas de analítica y Business Intelligence (como Looker, Tableau, Excel o similares). - Nivel de idioma inglés avanzado para la interacción con equipos internacionales. - Mindset orientado al análisis de datos y enfoque en la resolución de problemas. Benefits - Crear valor para un gran ecosistema de negocio. - Jugar en equipo, siempre: Pensar soluciones y construir colaborativamente, con buena energía. - Moverte a la velocidad de tus ideas y emprender. - Aprender, desarrollarte y reinventarte: Permitirte equivocarte, aprender haciendo, iterar y adaptarte a los cambios. - Generar impacto positivo en las personas y el planeta. - Trabajar de otra manera, en #ModoPeYa: no importa el tiempo ni el lugar desde donde trabajas, lo que importa es la agilidad con la que tomas decisiones, la flexibilidad para adaptarte y los resultados que alcanzas en equipo.
• Provide overall leadership for installation quality across all project sites • Establish and enforce installation standards, procedures, and best practices • Drive audit processes to ensure adherence to quality expectations • Monitor defect trends and implement corrective/preventive actions • Ensure consistent deployment of inspection and quality tools across projects • Oversee installation execution across multiple concurrent projects • Validate project readiness, including installation sequencing, schedules, and resource plans • Ensure adherence to cost, schedule, and quality targets throughout execution • Manage critical escalations and resolve execution challenges proactively • Partner with Program Management and Engineering for seamless project delivery • Own development, deployment, and enforcement of installation procedures (mechanical, electrical, commissioning) • Drive compliance with IQO processes, tools, and reporting systems • Serve as senior escalation point for installation-related customer issues • Lead & support customer meetings for installation progress and quality reviews • Lead post-project reviews and lessons learned processes • Implement data-driven insights from audits and dashboards • Build a strong leadership pipeline and succession plans
Role Description You've been the person in the room who actually knows why it's broken. Not just the surface issue — the underlying configuration, the edge case the vendor didn't document, the thing that only shows up in enterprise environments at scale. You've resolved it, written it up, and made sure the next person doesn't have to figure it out from scratch. But you've also noticed something: the most interesting part of the job isn't always the ticket. It's the pattern behind the tickets. The workflow that shouldn't be manual. The AI capability that could handle this class of issue entirely. The product gap that keeps showing up in escalations. You want to work somewhere those observations go somewhere — into real systems, real automation, real improvements. At Fixify, we're building an AI-native IT automation platform that combines technology with a human touch. As a Senior IT Operations Analyst, you'll sit at the intersection of live operations and the product that powers them. You'll handle the escalations that need real expertise. And you'll spend a meaningful portion of your time working directly with Engineering, Product, and Customer Success to translate what you see in the field into better workflows, smarter automation, and a platform that keeps getting sharper. This is a senior individual contributor role. The expectation is that you bring deep technical judgment, mentor the analysts around you, and help shape how Fixify's AI capabilities evolve in real customer environments. Qualifications - 5+ years of experience in IT support or IT operations, with demonstrated experience as a senior escalation point or technical subject matter expert. - Expert-level knowledge of Google Workspace, Microsoft 365, Slack, and Microsoft Teams in enterprise environments. - Expert-level knowledge of Windows and macOS, including deep diagnostic and troubleshooting instincts. - Expert-level understanding of Identity and Access Management concepts and troubleshooting. - Strong working knowledge of networking fundamentals, including TCP/IP, DNS, VPNs, and Wi-Fi. - Experience with help desk platforms, including tools like Jira, ServiceNow, Zendesk, or Freshdesk. - Working knowledge of MDM solutions, including JAMF or Microsoft Intune. - Hands-on experience with scripting, automation, or AI-assisted tools — including PowerShell, Bash, Python, or similar. - Familiarity with security policies and IT best practices. - Clear communication skills across technical and non-technical audiences; you can write an escalation summary and a product feedback doc with equal clarity. - A genuine interest in automation and AI — and the instinct to ask "why is this still manual?" when you see something that shouldn't be. - Experience contributing to automation, tooling, or platform improvements within an IT or security context. Requirements - Act as the senior escalation point for complex, high-risk, or ambiguous customer issues — and provide technical guidance that helps analysts grow. - Partner with Engineering to support the design, rollout, and refinement of product features based on what you see in real customer environments. - Identify, design, and help deploy automation that improves efficiency, accuracy, and consistency across operations. - Collaborate with Customer Success on onboarding, escalations, and delivery improvements for key customers. - Surface recurring issues, bugs, and improvement opportunities to Product and Engineering with clear, actionable context. - Participate in an on-call rotation for after-hours escalations and critical incidents. Benefits - Flexible work environment: 100% remote with flexible core working hours. - Time to recharge: Unlimited PTO plus 12 paid federal holidays. - Connectivity stipend: $150 monthly to support cell phone, internet, or equipment expenses. - Retirement: Participation in our 401(k) program. - Equity: Option grants to purchase shares through Fixify's equity program. - Health insurance: Medical, dental, and vision coverage with 100% of your deductible covered by Fixify. - Parental leave: Paid parental leave for birth, adoption, or surrogacy.
