• Provide overall leadership for installation quality across all project sites • Establish and enforce installation standards, procedures, and best practices • Drive audit processes to ensure adherence to quality expectations • Monitor defect trends and implement corrective/preventive actions • Ensure consistent deployment of inspection and quality tools across projects • Oversee installation execution across multiple concurrent projects • Validate project readiness, including installation sequencing, schedules, and resource plans • Ensure adherence to cost, schedule, and quality targets throughout execution • Manage critical escalations and resolve execution challenges proactively • Partner with Program Management and Engineering for seamless project delivery • Own development, deployment, and enforcement of installation procedures (mechanical, electrical, commissioning) • Drive compliance with IQO processes, tools, and reporting systems • Serve as senior escalation point for installation-related customer issues • Lead & support customer meetings for installation progress and quality reviews • Lead post-project reviews and lessons learned processes • Implement data-driven insights from audits and dashboards • Build a strong leadership pipeline and succession plans

Role Description You've been the person in the room who actually knows why it's broken. Not just the surface issue — the underlying configuration, the edge case the vendor didn't document, the thing that only shows up in enterprise environments at scale. You've resolved it, written it up, and made sure the next person doesn't have to figure it out from scratch. But you've also noticed something: the most interesting part of the job isn't always the ticket. It's the pattern behind the tickets. The workflow that shouldn't be manual. The AI capability that could handle this class of issue entirely. The product gap that keeps showing up in escalations. You want to work somewhere those observations go somewhere — into real systems, real automation, real improvements. At Fixify, we're building an AI-native IT automation platform that combines technology with a human touch. As a Senior IT Operations Analyst, you'll sit at the intersection of live operations and the product that powers them. You'll handle the escalations that need real expertise. And you'll spend a meaningful portion of your time working directly with Engineering, Product, and Customer Success to translate what you see in the field into better workflows, smarter automation, and a platform that keeps getting sharper. This is a senior individual contributor role. The expectation is that you bring deep technical judgment, mentor the analysts around you, and help shape how Fixify's AI capabilities evolve in real customer environments. Qualifications - 5+ years of experience in IT support or IT operations, with demonstrated experience as a senior escalation point or technical subject matter expert. - Expert-level knowledge of Google Workspace, Microsoft 365, Slack, and Microsoft Teams in enterprise environments. - Expert-level knowledge of Windows and macOS, including deep diagnostic and troubleshooting instincts. - Expert-level understanding of Identity and Access Management concepts and troubleshooting. - Strong working knowledge of networking fundamentals, including TCP/IP, DNS, VPNs, and Wi-Fi. - Experience with help desk platforms, including tools like Jira, ServiceNow, Zendesk, or Freshdesk. - Working knowledge of MDM solutions, including JAMF or Microsoft Intune. - Hands-on experience with scripting, automation, or AI-assisted tools — including PowerShell, Bash, Python, or similar. - Familiarity with security policies and IT best practices. - Clear communication skills across technical and non-technical audiences; you can write an escalation summary and a product feedback doc with equal clarity. - A genuine interest in automation and AI — and the instinct to ask "why is this still manual?" when you see something that shouldn't be. - Experience contributing to automation, tooling, or platform improvements within an IT or security context. Requirements - Act as the senior escalation point for complex, high-risk, or ambiguous customer issues — and provide technical guidance that helps analysts grow. - Partner with Engineering to support the design, rollout, and refinement of product features based on what you see in real customer environments. - Identify, design, and help deploy automation that improves efficiency, accuracy, and consistency across operations. - Collaborate with Customer Success on onboarding, escalations, and delivery improvements for key customers. - Surface recurring issues, bugs, and improvement opportunities to Product and Engineering with clear, actionable context. - Participate in an on-call rotation for after-hours escalations and critical incidents. Benefits - Flexible work environment: 100% remote with flexible core working hours. - Time to recharge: Unlimited PTO plus 12 paid federal holidays. - Connectivity stipend: $150 monthly to support cell phone, internet, or equipment expenses. - Retirement: Participation in our 401(k) program. - Equity: Option grants to purchase shares through Fixify's equity program. - Health insurance: Medical, dental, and vision coverage with 100% of your deductible covered by Fixify. - Parental leave: Paid parental leave for birth, adoption, or surrogacy.

Role Description The Program Operations Associate is responsible for researching, developing, and supporting the implementation of Lead for America programs from start to completion throughout each Program Year. This role requires a deep understanding of organizational workflows, multi-sectoral project management, in-person and virtual convening logistics, and program operations. The Program Operations Associate gathers and curates key Member and Host Site resources, training materials, events, and opportunities to support their service experience. This role reports to the Director of Program Operations and partners closely with the Program Coordinators (PCs), who serve as critical feedback conduits between program design and on-the-ground realities. This role requires occasional travel within the U.S. and its territories. What You’ll Do - Process Improvement & Project Tracking Throughout Program Year Calendar (40%): - Build and update templates and project tracking tools in core systems (Asana, Google Sheets, Google Forms, Campground). - Document processes, regulations, and resources for all LFA Program operations. - Conduct needs assessments of existing programs and gather data to identify implementation improvement opportunities. - Assist with Program Operations Feasibility Tests for LFA’s programmatic growth and expansion. - Provide "retro" support for the Program Implementation and Program Operations-specific retros. - Coordinate task assignments in Campground. - Ensure the task completion of Host Site Supervisor and Member transitions. - Support program wrap-up activities, including building out "Member Exit" project boards. - Stay current on tools and best practices for process improvements. - Cross-Functional Collaboration & Compliance (25%): - Collaborate with Monitoring & Evaluation and Program Coordinators on data collection and compliance. - Understand and support compliance with evaluation and audit needs. - Coordinate with Marketing & Communications and Team Leads to collect member service highlights. - Partner with Recruitment and Grant Management/Compliance teams to ensure requirements are met. - Convening Logistics and Member Community Building (15%): - Organize and support logistics for virtual and in-person convenings. - Manage event logistics for Host Site Orientations and Program Launches. - Provide convening planning support by building out project boards and preparing logistics documents. - Data Input, Maintenance, and Analysis (10%): - Support effective data input, flow, and accuracy in core systems. - Execute data migrations and platform updates. - Serve as administrator for Member Slack channel. - Manage cohort onboarding by building out orientation task assignments. - Track, analyze, and report host and member progress. - Understand and integrate data analysis needs for various workstreams. - Organizational Requirements (10%): - Support strategic and operational efforts across teams. - Compliance for org-wide administration. - Participate in additional organizational initiatives as needed. Qualifications - 2–5 years of experience in the NGO, government entities, philanthropies, or corporations. - Proven teamwork experience in both in-person and remote environments. - Operational and project management knowledge. - Strong problem-solving and feedback orientation. - Detail-oriented and data-driven. - Clear, confident communicator. - Cross-functional collaborator. - Commitment to equity and inclusion. - Mission alignment with national service and civic leadership. Salary and Benefits - Salary Range: $50,000-$65,000. - Starting salary is dependent on role and experience level. - Salaries are expected to rise over time with increased experience, inflation, and organizational growth. - Ample opportunity for promotion in most roles.

Role Description The Substance Use Disorder Program at Mindoula Health is looking for a skilled Nurse Educator (RN) with a compact license to join their team. The RN should be located in Tennessee. The Nurse Educator provides nursing education and support to prenatal and postpartum clients. The clients served by the Substance Use Disorder Program are in varying stages of recovery from substance use and dependence. The Nurse Educator utilizes the Substance Use Disorder Program guidelines in planning care, assessing client needs, and completing health screenings and assessments. The Nurse Educator coordinates with the Substance Use Disorder Program team, primary care providers, OBYNs, managed care organizations, and community agencies to provide quality care for clients. - Provides education and support to clients through the use of video-conference visits, teleconference, and text messaging. - Completes all recommended assessments/screenings following the Substance Use Disorder Program guidelines. - Identifies individual members needs and documents intervention based on standardized assessment. - Refers members to community resources as determined by assessment of individual member needs. Documents outcomes for each referral made. - Connects members with Value Added Benefits (VABs) through the member health plan, such as rewards and other incentives for healthy outcomes. - Contributes to case management meetings for each market to ensure team approach is delivered for each member. - Engages in after-hours consults as needed. - Prepare clinical rounds, manage the collection of delivery data, and present cases for health partners as directed. - Responsible for achieving set goals/Key Performance Indicators (KPI's). - Completes documentation for member contacts, cancellations, and care plan updates based on Substance Use Disorder Program policies. - Communicates professionally with members, families, physicians, community agencies, agency leadership, and Substance Use Disorder Program team. - Promotes responsible and ethical stewardship of Substance Use Disorder Program resources. - Other duties as assigned. Qualifications - Licensed as a Registered Nurse through the state of TN or have a compact license, NCSBN (National Council of State Boards of Nursing). - Graduation from an accredited RN program (associate degree, diploma or BSN). - Demonstrates the philosophy of Mindoula and practices that integrate trauma informed care into client centered services. - 3+ years of experience w/obstetric/women's health/psychiatric/behavioral health/NICU nursing. - Basic computer proficiency, teleconferencing, and being able to type and navigate a Cloud-based environment. Requirements - Compensation: $33.65 to $36.05 per hour based on education and experience. Company Description We launched Mindoula because each of us has had personal experience with mental illness, either directly or through a loved one. We realized that the behavioral health system was broken and decided to take it upon ourselves to fix it by focusing on the people we serve, not their diagnoses or symptom sets. Each of us, and everyone we serve, is a person first, and a set of challenges second. - We address the full range of behavioral health challenges. - We deploy tech-enabled teams of case managers, care managers, community health workers, peer support specialists, and psychiatrists to provide 24/7 support to even the most complex and underserved behavioral health populations. - Our member engagement and predictive analytics technology platform has made the company a market leader in hospital re-admissions reduction, collaborative care, care coordination for the seriously mentally ill, and measurement-based psychiatry.