• Collaborate to ensure student casework is managed promptly and fairly. • Handle academic appeals, student complaints, and disciplinary matters. • Manage a portfolio of student cases, including collecting evidence and preparing case files. • Monitor progress of individual cases and ensure students are kept updated. • Provide authoritative regulatory advice on student casework processes. • Offer secretarial support for student hearings and panel meetings. • Support monitoring issues and trends for senior management updates. • Work with colleagues on institutional reports regarding student casework. • Assist in preparations for representations to the Office of the Independent Adjudicator. • Ensure effective information sharing and record keeping within the team. • Support training on casework procedures and identify opportunities for improvement.

• Support strategic initiatives across Business Development, Product, and International Market Development. • Perform structured market, competitor, and regulatory analyses. • Turn insights into clear recommendations and business cases. • Build and refine executive-ready presentations and decision materials for C-Level, steering committees, and company. • Collect, validate, consolidate, and maintain data across sources. • Prepare and follow up workshops, steering meetings, and cross-functional alignment, ensuring documentation and transparency on key initiatives.

• Support mentees in identifying and implementing effective case reading and briefing strategies • Provide a positive source of support to first-year law students. • Maintain a solutions-oriented approach to challenges and problem-solving. • Attend mentor team meetings and departmental first-year programming.

• Respond to emails, phone calls, and Slack messages in a timely, professional manner • Provide helpful and compassionate support to students, families, schools, and district partners • Escalate serious issues to Leads and Managers as needed • Monitor and respond to emails in the shared transportation inbox • Collaborate with team members to resolve service concerns quickly and thoughtfully • Follow daily task checklists and CST processes with accuracy • Manage and delegate shared inbox tasks • Report 3-day no-shows and execute radio checks as needed • Proactively communicate when email or Slack backlogs occur