Role Description This position requires a high level of customer service and the ability to maintain friendly and appropriate communication to include chatbot interactions with patients, internal staff, insurance companies, and employees. Will assist with call shadowing, staff development and training of team members. Work From Home: This is a work from home (WFH) position. Candidates must live within the State of Texas. Shift: 8am-5pm, Monday through Friday. Qualifications - High School Diploma or GED equivalent - 3 years of directly related experience in medical billing - 1 year of customer service experience in evaluating customer billing inquiries - Some college (preferred) Requirements - Responsible for integrating AI technologies to enhance operational efficiency, automate processes, and drive data-informed decision-making to include managing multiple chat interactions. - Contact or work directly with patients regarding their outstanding balances for payment or payment arrangements. - Contact patients regarding delinquent payment plans or to update payment plans when additional charges are added. - Add or correct insurance registration and files claims accordingly. - Confirm and update demographics to include address and telephone numbers if needed. - Document all actions taken on accounts in the system's CRM and account notes to ensure all prior actions are noted and understandable by others. - Review accounts to resolve discrepancies on account balances and ensure payments are in accordance with the respective contract, appropriate discounts or applicable write-off completed. - Identify bad debt accounts that qualify for recall from the collection agencies. - Responds to MyChart inquiries in a timely manner; escalated patient inquiries will be sent to the Patient Financial Advocate for account resolution. - Perform audit of accounts and resolve discrepancies as needed. - Answer questions and provide appropriate guidance to new team members on resolving account issues. - Stays abreast of latest developments and trends in medical billing, customer service, and collections; attends seminars, webinars, workshops, and actively participates in Occupational Training and Development and Compliance educational activities. - Maintains knowledge of all university applicable rules, regulations, policies, guidelines that impact Billing Operations; seeks advice and guidance as necessary to ensure proper understanding of job functions. - Requires comprehensive insurance knowledge and extensive understanding of Explanations of Benefits (EOBs) to accurately interpret benefits, assist patients, review claims remittances, and ensure compliance with industry regulations. - Performs other duties as assigned. Benefits - PPO medical plan, available day one at no cost for full-time employee-only coverage - 100% coverage for preventive healthcare - no copay - Paid Time Off, available day one - Retirement Programs through the Teacher Retirement System of Texas (TRS) - Paid Parental Leave Benefit - Wellness programs - Tuition Reimbursement - Public Service Loan Forgiveness (PSLF) Qualified Employer

Role Description If you are an individual that understands the importance of customer service, being a team player, and has extensive knowledge in the insurance industry (commercial lines of property & casualty); as well as value the ability to act with agility and flexibility as we grow our team, we are interested in learning more about your background. We are looking for a Commercial Risk Account Manager to join our team. - Serve as a trusted partner to clients, producers, and carriers by delivering timely, high-quality service and acting as a liaison between all parties. - Support account executives and producers in the marketing, quoting, and placement of new and renewal commercial insurance business. - Market commercial insurance accounts to multiple carriers, including preparing and submitting applications, loss runs, financials, and other underwriting documentation. - Solicit, analyze, and negotiate quotes from insurance carriers and wholesalers to secure competitive coverage terms and pricing. - Review, compare, and evaluate policy forms, terms, conditions, exclusions, and pricing to identify coverage gaps and recommend risk mitigation solutions. - Prepare professional proposals and coverage recommendations for presentation to producers and clients. - Process policy servicing tasks including endorsements, audits, certificates of insurance, cancellations, reinstatements, and related policy documentation. - Research and respond to client inquiries regarding coverage, policy terms, and risk exposure questions. - Maintain strong relationships with carrier underwriters, wholesalers, vendors, and internal team members to support successful account placement and retention. - Monitor carrier appetites, underwriting guidelines, and market trends to identify opportunities for optimal coverage placement. - Assist with remarketing efforts as needed to improve coverage, pricing, or carrier stability. - Ensure compliance with agency procedures, carrier guidelines, and documentation standards within Applied Epic. Qualifications - Bachelor's degree in business or related area preferred. - Minimum of three years of experience in property and casualty customer service preferred. - Property and casualty license (PA) required. - Maintain a current knowledge of industry legislation and compliance issues including, but not limited to, Property, General Liability, Workers’ Compensation, Auto, Umbrella coverage and others. - Strong verbal and written communication skills, interpersonal skills and organizational skills. - Ability to work independently in a fast-paced, relationship-driven, team environment. Benefits - Remote work. - Competitive total compensation and benefits package (health/dental/vision/disability/life insurance/401(k) match). - Generous paid time off. - Option to earn yearly residual commissions on house accounts along with new business opportunities if you choose to solicit and develop new clients. - Professional development opportunities along with internal training and mentoring.

• Manage and maintain relationships with existing affiliates, KOLs, trading communities, and strategic partners • Drive affiliate performance growth across user acquisition, trading volume, retention, and revenue contribution • Monitor affiliate performance metrics and identify abnormal behaviors, risks, or growth opportunities • Handle affiliate concerns professionally, including commission disputes, competitor poaching, and operational escalations • Collaborate with internal teams including Marketing, Product, Operations, Risk, Compliance, and Legal • Design and execute joint campaigns, incentive programs, and partnership initiatives with affiliates • Analyze affiliate ROI, trading behaviors, and lifecycle performance to improve overall ecosystem efficiency • Identify and prevent potential risks such as wash trading, arbitrage abuse, multi-accounting, or non-compliant traffic sources • Maintain strong market awareness of competitor affiliate programs, commission structures, and industry trends • Support affiliate onboarding, due diligence, and long-term relationship development

Role Description The Account Manager, East drives revenue retention and expansion across a defined portfolio of provider accounts, directly impacting Empower’s commercial performance, customer loyalty, and patient access to specialized therapies. This role owns end-to-end account strategy, relationship management, and performance against revenue baselines within a dynamic, highly regulated 503A/503B compounding environment. - Leverages AI as a force multiplier to enhance speed, scale, insight generation, and decision-making. - Partners cross-functionally to remove barriers to service excellence while elevating provider experience. - Requires P80–P90 talent characterized by strategic thinking, disciplined execution, proactive ownership, and strong learning agility. Responsibilities - Account Ownership - Own a defined portfolio of active, revenue-generating provider accounts within an assigned territory. - Serve as the primary relationship owner accountable for service quality, clinical coordination, and account strategy. - Leverage AI-enabled insights to prioritize engagement, personalize interactions, and proactively manage account performance. - Relationship Management - Build and maintain strong, trust-based relationships with physicians, practice managers, and key decision-makers. - Utilize AI tools to analyze communication patterns and engagement effectiveness. - Customer Understanding - Develop a deep understanding of each account’s clinical focus, patient population, and business priorities. - Revenue Growth and Retention - Develop and execute strategic retention and expansion plans to protect baseline revenue. - Monitor account health against defined revenue baselines using data-driven dashboards and forecasting tools. - Identify accounts trending below expectations and implement structured corrective action plans. - Cross-Functional Collaboration - Partner with Customer Experience, Medical Affairs, Operations, Pharmacy, Compliance, and Customer Support teams to resolve service issues. - Proactively escalate high-risk accounts or significant service concerns with clear, data-supported insights. - Collaborate cross-functionally to align operational execution with account needs. - Data and Systems Management - Maintain complete, accurate, and timely records in Salesforce. - Track territory performance metrics, utilization trends, and service levels. - Stay current on product offerings, industry regulations, and market dynamics. Qualifications - 3–5 years of experience in pharmaceutical sales, account management, healthcare territory management, or a comparable customer-facing healthcare role. - Experience or exposure to compounding pharmacy, specialty pharmacy, HRT, GLP-1 therapeutics, or related areas required. - Demonstrated track record of managing accounts with accountability for retention and revenue growth. - Strong clinical fluency to engage with healthcare providers on formulary and compliance considerations. - Bachelor’s degree in Business, Healthcare Administration, Life Sciences, Marketing, or a related field preferred. Key Competencies - Customer Focus: Builds trust through customer-centric solutions. - Strategic AI: Guides responsible AI adoption and adaptation. - Optimizes Work Processes: Drives efficiency with continuous improvement. - Collaborates: Partners effectively to achieve shared goals. - Resourcefulness: Secures and deploys resources efficiently. - Manages Complexity: Simplifies and solves complex challenges. - Ensures Accountability: Delivers on commitments with integrity. - Situational Adaptability: Adjusts approach to shifting conditions. - Communicates Effectively: Tailors messages to diverse audiences. Values - People: Empowering people defines who we are. - Quality: Excellence in every product, every time. - Service: Serving others is our highest purpose. - Innovation: Advancing care through technology and discovery. Benefits - Comprehensive benefits to support your health, well-being, and future, including: - Medical, dental, and vision coverage. - Paid time off. - 401(k) matching. - Wellness perks. - IV therapy and compounded medications. Physical Requirements - Required to talk and hear. - Often required to remain in a stationary position for a significant amount of the workday. - Frequently use hands and fingers to handle or feel to access, input, and retrieve information from the computer and other office productivity devices. - Regularly required to move about the office and around the corporate campus. - Regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.