• Act as a strategic product management partner, influencing solution strategy, roadmap execution, and prioritization across core payment and automation solutions. • Own defined payment capabilities and initiatives, delivering clear requirements, success metrics, and business cases. • Translate client workflows into scalable bank solutions across onboarding, implementations, servicing, and escalations. • Document data flows, dependencies, and integrations; manage client impact and go live readiness. • Collaborate in Agile or hybrid delivery models with engineering teams.

• Own and evolve the post-sale buyer journey across checkout, payment, transportation, and title document delivery on Desktop and Mobile App • Ensure a smooth, intuitive, and consistent UX across all post-sale flows, informed by user research and behavioral data • Lead and manage third-party integrations, including payment providers such as MoneyGram, Western Union, PayPal, and emerging digital wallets • Collaborate with engineering on API design and integration, ensuring reliable, secure, and scalable data exchange with partners • Monitor key performance indicators (checkout completion, payment success, delivery selection usage, error rates) and iterate accordingly • Use data, experimentation, and customer insights to drive product decisions • Build and execute a product roadmap aligned with RB Global growth objectives and strategy • Translate insights into clear product requirements, user stories, and backlogs; lead efforts to prioritize development team activities • Identify new opportunities that positively impact buyer-facing applications • Ensure high product quality by staying deeply immersed in product deliverables and releases • Communicate progress, risks, and trade-offs clearly to stakeholders; keep product teams updated with no surprises • Balance scope, priority, technical risk, and business impact across initiatives and multiple business units • Research competitive features in the marketplace and propose tactics to address threats or capture opportunities

• Develop and represent deep customer and domain expertise and empathy for your domain(s) within the CodeAI product. • Define product strategy, goals, roadmaps, and success measures focused on real classroom impact. • Define compelling, right-sized features and write clear requirements documents that guide development and align stakeholders. • Lead the cross-functional development and end-to-end delivery of complex, multifaceted products and features, in partnership with engineering, design, teaching and learning, and data. • Conduct user research with educators and contextual inquiry with students; synthesize insights into clear product decisions. • Balance qualitative feedback and quantitative signals to make trade-offs, deciding when to persevere, pivot, or stop, and using data to measure success beyond vanity metrics. • Identify risks to timelines, proactively communicate them to stakeholders, and propose solutions that align with business priorities. • Represent strategy, roadmap, status, and progress to goals, communicating effectively with stakeholders, cross-functionally, to leadership, and with your development team(s). • Partner with engineering to lead product development team(s), maintaining a high bar for product quality and usability while navigating technical constraints. • Champion CodeAI's mission by baking equity, accessibility, and classroom practicality into product decisions, and actively contribute to CodeAI's values, practices, and culture.

• Define, build, and execute a comprehensive product roadmap for the foundational services, APIs, and developer infrastructure powering the Twilio Flex product ecosystem. • Lead the evolution of Twilio Flex from a standalone application into a set of decomposable, AI-native components, aligning with Twilio’s strategic platform vision. • Provide clear ownership, hands-on product management, managing roadmap execution, and operational oversight for the consolidated Flex Product Management team. • Manage and mentor a team of strong individual Product Managers, fostering a culture of technical rigor, continuous learning, and high performance. • Champion an outstanding customer experience by driving improvements in APIs, SDKs, documentation, and tooling for internal teams, partners, and external developers. • Collaborate closely with Engineering, Architecture, Design, and Go-to-Market teams to deliver robust, scalable, and forward-looking Flex capabilities. • Serve as a key leader for the Twilio India site, partnering with senior leadership in Bangalore to guide and shape the working experience of hundreds of other Twilions.