Infinity Group UK logo
Infinity Group UK

We do IT differently.

IT Service Desk Engineer – Apprenticeship

EngineerEngineerFull TimeRemoteEntry LevelTeam 51-200Since 2001H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

9 days ago

Salary

0

Seniority

Entry Level

High SchoolEnglish

Job Description

IT Service Desk Engineer – Apprenticeship

Infinity Group UK

• Own incoming issues from first contact through to resolution — restoring service quickly and professionally. • Ask the right questions, troubleshoot effectively, and fix what you can — escalating only when needed. • Track, prioritise, and update tickets so nothing gets lost and users stay informed. • Spot patterns, contribute to knowledge articles, and help reduce repeat issues. • Work with engineers and specialists to resolve more complex issues and learn from them. • Develop your technical skills, confidence, and understanding of how IT supports a modern organisation.

Job Requirements

  • You naturally take ownership - you don’t drop problems or wait for others to pick them up
  • You stay calm under pressure and think clearly when things aren’t working
  • You’re curious - you want to understand why something broke, not just fix it
  • You communicate simply and clearly, especially with non-technical users
  • You care about getting things right, not just getting them done
  • You’re reliable, organised, and follow through on what you start
  • You’re motivated to learn and improve - quickly

Benefits

  • Unlimited annual leave
  • Private healthcare, life assurance, company shares
  • Electric car scheme
  • Flexible / remote working (with access to Tunbridge Wells & Paddington)
  • Team and company socials, including Illuminate Awards

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