Abbott Ambassador - Core Lab

Brand AmbassadorBrand AmbassadorFull TimeRemoteMid LevelTeam 10,001+Since 1888H1B SponsorCompany SiteLinkedIn

Location

Spain

Posted

11 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Abbott Ambassador - Core Lab

Abbott

Role Description The Abbott Ambassador is responsible for driving client loyalty, growing existing business while improving profitability. Major Accountabilities - Account Management - Develop a Strategic Growth Plan at the territory level and leverage the plan on a daily basis. - Maintain accurate and up-to-date client data in MyDASH. - Execute Account Plan tactics to grow existing business by closing menu gaps (adding on assays), selling DHS solutions and upgrading and renewing service contracts. - Weekly work with client on business process, amplification of their health system via CRDx globalized and established frameworks. - Conduct Client Business Reviews every 90 days (Operational reviews) to ensure our clients and Abbott are honoring their commitments and execute on identified client needs. - Act as Abbott point of contact for clients to handle any issues or support requests (ordering and shipping inquiries & product issues). - Support renewal of existing business, with the Enterprise team, early in the process blocking competition from entering the account. - Work with client to ensure entire Abbott solution is being utilized as expected. - Grow the Account - Assess utilization and inefficiencies on instruments and work with client to maximize testing capabilities. - Analyze test menu and ordering patterns to assess gaps and provide solutions. - Add solutions, including assays, software, and service offerings to help client achieve strategic priorities or improve efficiencies. - Deliver insights for operational improvement that will directly impact client KPI’s through assays, DHS, Hematology, and/or other solutions. - Drive Alinity, Hematology and Digital Health Solutions solutions at every account. - Continue to manage post-sales client support activities, such as: - Confidently operate all Alinity Instruments. - Install and configure assays on the Alinity instrument. - Perform assay integration, calibration, precision, linearity and method comparisons for the Alinity. - Articulate performance of the assay, interpret data, draw insights. - Perform initial assay troubleshooting. - Client Loyalty - Exhibit and articulate our value proposition and solutions. - Consult with client to improve operations and KPI’s. - Deliver insights to clients, as well as Enterprise team. - Develop relationships with all internal stakeholders: - Lab Director / Manager - Department Supervisors (IA/CC/Hematology/Specimen Processing) - Procurement - IT Manager - Medical Director - Maintain a high NPS score (OneNPS and tNPS) at each account. - Address NPS “hot sheets.” - Leverage marketing collateral to demonstrate Core Diagnostics value: - Client presentations - Workshops (Educational and Abbott internal) - Client Business Reviews - Lead integration activities - Participate in implementation activities per Test of Record (TOR) process. - Oversee progress of cross-functional implementation team (post-sale) with project manager. Qualifications - Bachelor´s degree or equivalent experience required. - Bachelor´s/Engineering degree in bio-medical/electrical/mechanical/medical technology/biology/pharmacy or commercial is preferred. Requirements - Minimum 4-5 years of experience in Diagnostic Industry with an emphasis on managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts. - Ideally a proven track record in a similar position supported by management and customer references. - Excellent product and industry knowledge. - Strong understanding of key stakeholders and customer dynamics. - Strong solution selling and relationship building skills. - Excellent communication skills. - Fluent in local language and English, additional languages are advantageous. Impact of Position - Manage and expand existing accounts. - Manage and improve customer relationships. - Improve profitability of existing accounts.

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