• Handle low-complexity client requests, aiming to teach how to resolve the reported issue and enable the client to act autonomously if the issue recurs (Chat, Ticket) • Assist with problem simulations and customer scenario testing • Create improvement and bug-fix requests for the Product Owner (PO) • Create or identify the need for improvements in support documentation and/or products to reduce customers' need to contact support • Assist with validations and testing when required to support development • Prepare product usage demonstrations to facilitate client integrations, speeding up time-to-production and improving understanding of our products.

Role Description - Lead the design, configuration, testing, and deployment of Oracle ERP Cloud Tax (ZX) solutions. - Gather and analyze tax-related business requirements from finance, tax, and accounting stakeholders. - Configure Oracle ERP Cloud Tax including: - Tax regimes - Taxes and tax statuses - Tax rates - Tax rules - Tax recovery - Tax exemptions - Tax reporting requirements - Collaborate with Finance, AP, AR, Procurement, Projects, and General Ledger teams to ensure end-to-end tax compliance. - Work closely with onshore functional leads, business users, and project managers. - Support integrations involving third-party tax engines such as: - Vertex - Avalara - Participate in solution design workshops and provide recommendations based on Oracle leading practices. - Prepare functional specifications and support technical development activities. - Lead SIT, UAT, regression testing, and defect resolution. - Support data migration, cutover, and post-production stabilization activities. - Ensure compliance with U.S. indirect tax requirements and reporting standards. Qualifications - 8+ years of Oracle ERP experience with at least 4+ years in Oracle ERP Cloud. - Strong hands-on experience configuring Oracle ERP Cloud Tax (ZX). - Experience with: - Oracle Payables - Oracle Receivables - Oracle General Ledger - Oracle Procurement - Ability to independently configure and troubleshoot tax setups. - Experience in full lifecycle Oracle ERP Cloud implementations. - Strong understanding of U.S. tax regulations, indirect tax processes, and compliance requirements. - Excellent communication and stakeholder management skills. - Ability to work effectively with distributed global teams. Preferred Qualifications - Oracle Cloud certifications in Financials or Tax. - Experience with quarterly Oracle Cloud updates and impact assessments. Working Model - Remote/Offshore role. - Must collaborate with U.S.-based onshore team. - Mandatory overlap of 3–4 hours daily with U.S. business hours. - Ability to participate in critical project meetings, workshops, and go-live support activities. Key Skills - Oracle ERP Cloud Tax (ZX) - Oracle Financials Cloud - Tax Configuration - AP, AR, GL - Procurement - Functional Design - SIT/UAT Testing - Business Process Analysis - Stakeholder Management - U.S. Tax Compliance - Vertex / Avalara Integration

• Lead Dynamics 365 Business Central implementations and upgrades • Analyze business processes and translate them into effective Business Central solutions • Customize and configure Business Central modules according to client requirements • Provide expert guidance and best practices to clients and internal teams • Conduct training sessions and support end-users • Collaborate with cross-functional teams to ensure successful delivery • Stay up-to-date with the latest Dynamics 365 Business Central features and industry trends

Job Title: Senior Solutions Engineer (Hong Kong and Singapore) Location: Hong Kong and Singapore (Position will be opened in both locations) Employment Type: Full-time Experience Level: Senior (7-12 years) Position Overview: We are seeking a highly skilled Senior Solutions Engineer (SE) to join our team in either Hong Kong or Singapore. The ideal candidate will have a strong background in front office risk management, trading, and global macro experience. This role requires a seasoned professional capable of thriving in a demanding and dynamic environment, with the potential for leadership within the organization.Key Responsibilities: - Collaborate with clients and internal teams to develop tailored solutions for trading and risk management. - Leverage strong domain knowledge in front office risk, ex-ante and ex-post analytics to provide insights and support to clients. - Understand and interpret basic factor risk models, including Brinson and credit analytics. - Engage with trading platforms and OEMS tools to optimize performance and efficiency. - Develop expertise in non-linear asset classes, particularly in the context of global macroeconomic factors. - Provide high-level support to clients, ensuring the successful implementation and ongoing maintenance of solutions. - Act as a key point of contact in Singapore for all solutions engineering efforts, potentially leading the charge in reinvention initiatives. Hong Kong Requirements: - Experience: 7 to 10 years - Preferred Background: Candidates should come from firms such as SS&C Eze, Broadridge, FlexTrade, Alphadesk, Tora, Arcana, or Omega Point. - Skills: Comprehensive understanding of OEMS and trading systems, alongside strong front office risk knowledge. Candidates should have a demonstrated ability to remain in roles long enough to effectively onboard and ramp up to full productivity. Singapore Requirements: - Experience: 9 to 12 years - Preferred Background: Candidates should have experience from firms such as LayerOne, Coremont, Orchestrade, or Bloomberg. - Skills: Significant background in Global Macro, with specific insights into non-linear asset classes such as Rates, Swaps, and Commodities. Must possess the maturity to work independently and effectively in a high-pressure environment. Candidates should be ready to step into a leadership role within 3 to 4 years. Qualifications: - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. - Proven track record of delivering high-quality solutions in a client-facing environment. - Ability to work in a fast-paced and dynamic environment. - Strong commitment to professional development and long-term career growth. Application Process:Interested candidates are invited to submit their resumes along with a cover letter detailing their relevant experience and explaining why they would be a good fit for this role.We look forward to hearing from you and exploring the potential to bring your expertise to our team!