Role Description - Review of account statements and settlement reports. - Upload of settlement reports. - Generation of settlement entries. - Review of expectations when not available and appropriate escalation. - Review of exceptions (items outstanding post reconciliation; that is a comparison of internal expectations with statements/settlement entries). - Escalation of exceptions to the Product teams/Banks. - Ensure no loss of funds. - Detect and escalate any loss of funds to all stakeholders promptly. Qualifications - Minimum of a degree from a reputable institution. - At least 2 to 4 years experience in a settlement and reconciliation role. - Microsoft Excel skills. - Understanding of payment industry transaction dynamics. - Ability to work with massive data set. - Attention to details. - Understanding of reconciliation. Benefits - Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human. - Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks. - Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits. What to expect in the hiring process - A preliminary phone call with one of our recruiters. - A panel technical interview with our Product Leads. - A behavioural and technical interview with a member of the Executive team.

Title: Consumer Relationship Officer Location: US-VA-Herndon Category: Lending Req ID: 2026-2946 Overview The Consumer Relationship Officer (CRO) works directly with existing members to educate them on Northwest Federal Credit Union products and services. By way of outbound phone calls, the CRO fosters a relationship with members and follows up as needed to ensure their Credit Union related needs are satisfied and to cross-offer them products and services they may benefit from. The CRO will complete loan applications and collect applicable documentation as needed for review and decisioning by the Consumer Lending Underwriting team. They will communicate the loan decisions and coordinate the delivery of the loan closing documents and subsequent loan disbursement with the Consumer Lending Processing team. This sales role includes a base salary plus monthly incentive plan tied to new loan production goals, ancillary sales and closed referrals on other credit union products and services. Incentive is paid monthly and is in lieu of an annual corporate bonus payout. Responsibilities - Outbound calling to 350+ members each month to educate on available Credit Union products and services - Recognizes and pursues cross selling opportunities on Credit Union products and services - Create future touch points and complete timely follow up as needed for all leads - Complete loan applications and submit to the Consumer Lending Underwriting Team for loan decisions - Coordinate loan disbursement with the Consumer Lending Processing Team - Meet monthly loan production targets and closed referral goals as directed by management - Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA) #NWFCU1 Qualifications - High school diploma or equivalent - Minimum 2 years of experience as a consumer loan officer, consumer loan processor, or equivalent experience processing consumer loans in a branch setting - Must have experience reading and deciphering Equifax credit reporting - Ability to work Mon-Fri 8:30AM – 5:30PM, with evenings and Saturdays as needed (time will be offset) - Ability to work onsite and equally effectively remotely - Ability to adhere to Consumer Lending regulations, policies and procedures along with Credit Union BSA and other compliance related requirements - Prior experience working in a high paced detailed oriented role with a record of meeting sales goals - Ability to use standard office equipment and systems - Ability to review and analyze or interpret data and documentation - Effective oral and written communication skills - Must be self-driven with the ability to work independently to achieve sales goals - Ability to collaborate and be an effective member of a team - Ability to maintain confidentiality - Excellent customer service skills - Accuracy and detail-orientation - Quality-focused Additional Compensation Northwest Federal offers a comprehensive and inclusive benefits program, which includes medical, dental and vision plans for you and your family, 4 weeks paid vacation, 12 paid holidays, 24 hours of paid volunteer time, parental leave, company paid disability and life insurance, and a generous 401(k) plan with up to 7% employer match. EEO Notice Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

• System Architecture: Design, build, and deploy scalable operational frameworks that turn chaotic small businesses into highly predictable, 7-figure enterprises. • Bottleneck Destruction: Conduct deep-dive operational diagnostics to immediately identify where profit is leaking, where workflow is stalling, and why the owner is bottlenecked. • Ruthless Accountability: Implement clear KPI dashboards. Teach owners and their teams to manage by hard data, not by feelings, excuses, or "intentions." • Fractional Leadership: Scale businesses ranging from $1M to $35M+ by acting as the execution-first leader who translates high-level vision into daily operational reality.

• Oversee the Human Resources, Technology, and Operations teams, managing the Directors of each of these departments and working with them to set department strategy, vision, and culture, as well as hiring, training, supervising, mentoring, and developing team members. • Determine and formulate policies and provide overall direction for ALDF operational activities in partnership with your department Directors and team members. • Direct and implement business objectives to ensure optimal operations, maximize returns on investments, and increase inter-departmental collaboration and productivity. • Identify opportunities to increase the effectiveness and efficiency of internal operations. • Collaborate with ALDF’s Chief Financial Officer regarding shared services between the Human Resources and Finance departments, such as Payroll. • Work with your team leaders, the Executive Director, and Senior Leadership Team to prepare reports for key stakeholders such as the Board of Directors. • Direct the financial and budget activities for your teams, maximize outcomes, and increase efficiency. • Work with the Senior Leadership Team and Directors to execute the annual budget planning process for your teams and monitor progress throughout the year. • Confer with fellow leaders and staff members to discuss issues, coordinate activities, and resolve problems. • Work with other members of the Senior Leadership Team to assess organizational risk and implement measures to ensure compliance and mitigate risk. • Ensure that ALDF is operating in a manner that reflects sound controls, high mission impact, and manageable workloads for staff. • In partnership with the Senior Leadership Team, drive a positive, productive, and inclusive work environment at ALDF. • Oversee the development and implementation of practices that support a healthy culture across the organization, including strong internal communications and supporting the HR Director and other leaders in executing strategies that continuously improve ALDF’s culture. • Cultivate a positive and collaborative working relationship with fellow Leadership members and Programs staff, and support the Human Resources, Technology and Operations Directors in building strong cross-functional internal relationships. • Serve as an engaged and active member of the Senior Leadership Team and participate in and contribute to ALDF initiatives and processes. • Advise the Executive Director and Board on questions of organizational sustainability and other matters. • Oversee the development and implementation of programs and projects relating to infrastructure, Human Resources, Technology, and Operations and take the lead on internal change management for such initiatives. • Oversee the implementation and compliance with relevant ALDF policies, including record retention, technology use, employment and labor, communications standards. • Maintain a working knowledge of significant developments and trends in the fields of animal law. • Performing other duties as assigned.