Title: Consumer Relationship Officer Location: US-VA-Herndon Category: Lending Req ID: 2026-2946 Overview The Consumer Relationship Officer (CRO) works directly with existing members to educate them on Northwest Federal Credit Union products and services. By way of outbound phone calls, the CRO fosters a relationship with members and follows up as needed to ensure their Credit Union related needs are satisfied and to cross-offer them products and services they may benefit from. The CRO will complete loan applications and collect applicable documentation as needed for review and decisioning by the Consumer Lending Underwriting team. They will communicate the loan decisions and coordinate the delivery of the loan closing documents and subsequent loan disbursement with the Consumer Lending Processing team. This sales role includes a base salary plus monthly incentive plan tied to new loan production goals, ancillary sales and closed referrals on other credit union products and services. Incentive is paid monthly and is in lieu of an annual corporate bonus payout. Responsibilities - Outbound calling to 350+ members each month to educate on available Credit Union products and services - Recognizes and pursues cross selling opportunities on Credit Union products and services - Create future touch points and complete timely follow up as needed for all leads - Complete loan applications and submit to the Consumer Lending Underwriting Team for loan decisions - Coordinate loan disbursement with the Consumer Lending Processing Team - Meet monthly loan production targets and closed referral goals as directed by management - Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA) #NWFCU1 Qualifications - High school diploma or equivalent - Minimum 2 years of experience as a consumer loan officer, consumer loan processor, or equivalent experience processing consumer loans in a branch setting - Must have experience reading and deciphering Equifax credit reporting - Ability to work Mon-Fri 8:30AM – 5:30PM, with evenings and Saturdays as needed (time will be offset) - Ability to work onsite and equally effectively remotely - Ability to adhere to Consumer Lending regulations, policies and procedures along with Credit Union BSA and other compliance related requirements - Prior experience working in a high paced detailed oriented role with a record of meeting sales goals - Ability to use standard office equipment and systems - Ability to review and analyze or interpret data and documentation - Effective oral and written communication skills - Must be self-driven with the ability to work independently to achieve sales goals - Ability to collaborate and be an effective member of a team - Ability to maintain confidentiality - Excellent customer service skills - Accuracy and detail-orientation - Quality-focused Additional Compensation Northwest Federal offers a comprehensive and inclusive benefits program, which includes medical, dental and vision plans for you and your family, 4 weeks paid vacation, 12 paid holidays, 24 hours of paid volunteer time, parental leave, company paid disability and life insurance, and a generous 401(k) plan with up to 7% employer match. EEO Notice Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

• System Architecture: Design, build, and deploy scalable operational frameworks that turn chaotic small businesses into highly predictable, 7-figure enterprises. • Bottleneck Destruction: Conduct deep-dive operational diagnostics to immediately identify where profit is leaking, where workflow is stalling, and why the owner is bottlenecked. • Ruthless Accountability: Implement clear KPI dashboards. Teach owners and their teams to manage by hard data, not by feelings, excuses, or "intentions." • Fractional Leadership: Scale businesses ranging from $1M to $35M+ by acting as the execution-first leader who translates high-level vision into daily operational reality.

• Oversee the Human Resources, Technology, and Operations teams, managing the Directors of each of these departments and working with them to set department strategy, vision, and culture, as well as hiring, training, supervising, mentoring, and developing team members. • Determine and formulate policies and provide overall direction for ALDF operational activities in partnership with your department Directors and team members. • Direct and implement business objectives to ensure optimal operations, maximize returns on investments, and increase inter-departmental collaboration and productivity. • Identify opportunities to increase the effectiveness and efficiency of internal operations. • Collaborate with ALDF’s Chief Financial Officer regarding shared services between the Human Resources and Finance departments, such as Payroll. • Work with your team leaders, the Executive Director, and Senior Leadership Team to prepare reports for key stakeholders such as the Board of Directors. • Direct the financial and budget activities for your teams, maximize outcomes, and increase efficiency. • Work with the Senior Leadership Team and Directors to execute the annual budget planning process for your teams and monitor progress throughout the year. • Confer with fellow leaders and staff members to discuss issues, coordinate activities, and resolve problems. • Work with other members of the Senior Leadership Team to assess organizational risk and implement measures to ensure compliance and mitigate risk. • Ensure that ALDF is operating in a manner that reflects sound controls, high mission impact, and manageable workloads for staff. • In partnership with the Senior Leadership Team, drive a positive, productive, and inclusive work environment at ALDF. • Oversee the development and implementation of practices that support a healthy culture across the organization, including strong internal communications and supporting the HR Director and other leaders in executing strategies that continuously improve ALDF’s culture. • Cultivate a positive and collaborative working relationship with fellow Leadership members and Programs staff, and support the Human Resources, Technology and Operations Directors in building strong cross-functional internal relationships. • Serve as an engaged and active member of the Senior Leadership Team and participate in and contribute to ALDF initiatives and processes. • Advise the Executive Director and Board on questions of organizational sustainability and other matters. • Oversee the development and implementation of programs and projects relating to infrastructure, Human Resources, Technology, and Operations and take the lead on internal change management for such initiatives. • Oversee the implementation and compliance with relevant ALDF policies, including record retention, technology use, employment and labor, communications standards. • Maintain a working knowledge of significant developments and trends in the fields of animal law. • Performing other duties as assigned.

Health Extension Regional Officer Location: Albuquerque United States Job Description: Requisition ID req36867 Working Title Health Extension Regional Ofcr Position Grade 15 Position Summary Under limited supervision, plans, directs, and administers programs and initiatives designed to address Social Drivers of Health needs by enhancing the efficiency and delivery of clinical, educational, and other resources of the Health Sciences Center to urban, rural, and underserved communities. Directs the Regional Health Extension Hub; including collaboration with higher education, healthcare, community health improvement and philanthropy partners. Identifies and promotes opportunities for new and/or enhanced programs and services, directs major grant initiatives, oversees strategic program planning and development. Provides direction and support to the community-based organizations (Partner HEROs) contracting with OCH; Provides direction and support for the development of HSC outreach policy and procedure. Serves as community engagement representative for UNM-HSC in urban and rural communities. See the Position Description for additional information. Conditions of Employment Minimum Qualifications Master's degree; at least 7 years of experience directly related to the duties and responsibilities specified. Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis. Preferred Qualifications - Experience with Social Drivers of Health needs - Experience working in higher education or health care or state - Experience working with the community Additional Requirements Campus Health Sciences Center (HSC) - Albuquerque, NM Department VP for Comm Health Administration (196A) Employment Type Staff Staff Type Term - Full-Time Term End Date 06/30/2027 Status Exempt Pay Monthly: $5.844.80 - $8,366.80 Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information. ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid. Background Check Required Yes For Best Consideration Date 6/14/2026 Eligible for Remote Work Yes Eligible for Remote Work Statement This position is eligible for a hybrid schedule Application Instructions