Role Description Assist and direct in the orderly liquidation/exit and rehabilitation of large and complex credits with a high dollar impact to the organization. To collaborate with the Portfolio Manager to maintain portfolio by monitoring credits to formulate and drive strategic plans to maximize the returns to the Bank. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. Essential Duties and Responsibilities - Collection of past due accounts - Formulate and execute exit strategies on large and complex administrative loans - Recommend/Negotiate best course of action on large and complex Administrative Loans - Collaborate with Portfolio Managers to obtain necessary financial information required to properly track financial covenants, exceptions and preparation of approvals - Work closely/assist the Wholesale Line of Business on potential trouble credits - Identification of potential loss on administrative credits - Complete required reporting; such as ALSR's on administrative credits - Maintain adequate credit/collateral files - Identify when legal counsel is required given transaction complexity - Serve as coach and mentor to junior workout officers - Attend Admin Loan Meetings to present collection update and strategy - Other duties as assigned Qualifications - Bachelor's Degree in accounting, finance or economics preferred or equivalent work experience required. - Typically requires 8 - 10 years workout or related banking experience. - Deep understanding of credit policies, procedures and decisioning tools. - Knowledge of bankruptcy law and related legal proceedings. - Requires strong oral, written communication, and negotiation skills. - Ability to access, analyze and recommend the best course of action in difficult credit situations. - Possess analytical and problem solving skills. - PC proficiency with Windows based word processing and spreadsheet applications. Working Conditions - Normal office environment with little exposure to dust, noise, temperature and the like. - Extended viewing of a CRT screen. - Travel Required. Benefits - Comprehensive benefits and differentiated compensation offerings. - Eligible to participate in an incentive compensation plan based on performance. - Extensive benefits programs designed to support the individual needs of employees and their families. Location Virtual, Florida 00000

• Your 12-month mission is to transform our operations from reactive firefighting into a proactive, data-driven machine that compounds. • You will be the engine of our operational excellence: delivering on our promises to sellers while building the automation and team infrastructure that frees the business to grow. • This role combines hands-on operational leadership with strategic thinking and a builder's mindset. • You will lead from the front. That means building automations in Claude with your own hands, time in warehouses with the team, and answering customer tickets yourself, not just directing others to do it. • Own the end-to-end fulfilment process (warehouse partners, carriers, customer support) and make it run reliably at scale. • Manage our 3PL and carrier relationships with discipline: SLAs, scorecards, escalation paths, and commercial leverage. • Design and ship AI-driven operational workflows using Claude, Make and Retool, reducing manual intervention, enabling real-time visibility, and building automations that compound over time rather than one-off fixes. • Own the customer support function, drive CSAT and inbound-contact-rate improvements, and build a team that resolves issues before they escalate. • Take ownership of an existing 4-person ops team from day one. Stabilise it, raise the bar, and grow it to 6-7 people. Document the operational playbook and build SOPs that make the business scalable and less founder-dependent.

• Oversee the firm's operations, investment processes, founder programs, and ecosystem initiatives. • Work closely with the Founder & General Partner to build a scalable venture platform that supports founders, investors, and portfolio companies. • Lead day-to-day operations of 16VC. • Build and improve internal systems, processes, and workflows. • Manage legal, finance, compliance, and administrative operations. • Coordinate deal flow, due diligence, and investment execution. • Manage SPV setup, documentation, and closing processes. • Maintain portfolio and investment reporting systems. • Oversee portfolio onboarding and founder engagement. • Manage founder support initiatives and strategic programs. • Support LP communications and reporting. • Coordinate investor updates, meetings, and documentation. • Maintain strong relationships across the investor network. • Support events, community initiatives, and strategic partnerships.

Role Description We are seeking a dynamic, results-driven Chief of Staff to own the strategy for Empyrean Solutions and how it is executed across the organization. Empyrean is in the midst of an ambitious, AI-first transformation—evolving from a founder-led, single-product ALM provider into a multi-product, multi-segment platform business serving community, regional, and large banks. This is a unique opportunity for a seasoned leader who will own the AI transformation agenda and drive its execution end to end, partnering directly with the CEO and executive team to set strategic direction and deliver the high-impact initiatives—across new product launches, go-to-market scaling, AI-enabled ways of working, and operating maturity—that underpin Empyrean’s growth trajectory. The ideal candidate will bring exceptional transformation leadership, a strong execution orientation, the ability to influence without authority, and deep analytical skills to translate strategy into actionable plans. They will own the company’s strategic agenda and the operating discipline behind it—setting priorities, driving the AI transformation, and holding the leadership team accountable for delivery. This role provides an excellent opportunity to work closely with senior leadership and own the execution of strategy across a software business through a period of rapid, AI-enabled change. Key Responsibilities - Strategic Leadership & Thought Partnership - Architect transformational, cross-functional initiatives alongside executive leadership - Serve as trusted advisor to the CEO and executive team, bridging communication gaps across the executive team and functional leadership - Own the AI transformation agenda for the organization end to end—defining the strategy, setting the roadmap, and driving execution and adoption across functions - Challenge business leaders to articulate problems clearly and drive accountability - Uncover strategic opportunities and provide market intelligence that fuels decision-making - Lead discrete, high-priority strategic projects from framing through to execution - Translate company strategy and performance into PE stakeholder / board-ready materials - Program Excellence & Benefits Realization - Establish program governance, standards, and dashboards for progress visibility - Define success metrics and ensure rigorous benefits realization with Finance partnership - Drive project plans that deliver business results, not just completed checklists - Develop repeatable playbooks and ensure successful transition to operational teams - Cross-Functional Transformation - Partner with functional leaders to identify and prioritize transformation opportunities - Build and lead cross-functional teams breaking down organizational silos - Apply consistent methodology ensuring predictable delivery with rapid iteration cycles - Lead change management ensuring smooth implementation of strategic initiatives - Organizational Effectiveness - Establish clear strategic priorities and cascade throughout the organization - Implement OKR/KPI frameworks and effective meeting cadences at all levels - Drive annual strategic planning process and operationalize - Own the operating discipline that drives execution—management dashboards, structured business reviews, and a weekly flash on core issues with clear ownership and accountability for results - Connect siloed work-streams, identifying efficiencies and synergies Qualifications - Bachelor's degree required, MBA or equivalent preferred - 4-8 years' experience in a top-tier consulting firm - 1+ years' operating experience; B2B software experience preferred - Track record of delivering complex, high-impact cross-functional projects - Experience owning a strategic agenda and metrics-led management - Strong project and program management capabilities - Advanced proficiency in PowerPoint, Excel, and data analysis tools Skills & Competencies - Outcome Orientation: Maniacal discipline on setting and managing priorities and results - Mental Agility: Comfort with complexity and adept at tackling new challenges - Leadership & Influence: Ability to lead through influence across all organizational levels - Business Acumen: Depth of understanding to serve as advisor to executive leadership - Detail-Orientation: Exceptional thoroughness with strong analytical thinking - Stakeholder Management: Ability to manage multiple stakeholder relationships effectively - Communication: Executive-level written and verbal communication skills - AI Fluency: Personal adoption of modern AI tools and a track record of applying them to accelerate analysis, reporting, and program delivery Preferred Qualifications - Experience in financial services or financial technology sector - Knowledge of banking operations, risk management, or compliance - Experience building, launching, or leading AI-native or agentic products within a software organization - Prior experience owning transformation or strategy execution in a high-growth software environment