Qargo TMS logo
Qargo TMS

The next generation transport management system for road transport

Account Manager

Account ManagerSalesFull TimeRemoteSeniorTeam 51-200Since 2020H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

5 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Account Manager

Qargo TMS

• Manage and nurture relationships with clients post-implementation, ensuring their satisfaction and success • Act as key account manager: schedule quarterly business reviews, follow up on outstanding requests, and maintain a clear overview of client needs • Monitor client usage and performance, identifying opportunities for added value, expansion, or optimisation • Collaborate closely with internal teams such as support, onboarding, and product to ensure seamless customer experiences • Provide training and guidance to clients to help them maximise the benefits of our platform • Capture and manage product feature requests: listen closely to customer needs, identify critical or missing features, document and share them internally, and ensure customers stay updated on progress

Job Requirements

  • 3–4 years of experience in account management, customer success, or another client-facing role
  • Experience in the transportation industry; knowledge of container transport is a strong plus
  • Tech-savvy, comfortable working with SaaS products and familiar with APIs and integrations
  • Comfortable with upselling and commercial objectives
  • Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships
  • Excellent problem-solving skills and a proactive, customer-centric mindset
  • Confident working both independently and collaboratively, managing multiple priorities with ease
  • Comfortable visiting clients regularly
  • Ideally, you’re based in the North of the England

Benefits

  • A competitive salary package and benefits
  • Growth opportunities in a fast-scaling tech company
  • Flexible working hours and the freedom to use your home office as your base
  • Being a part of a driven and inclusive team that is transforming the logistics industry

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Job Closed