Role Description Codeworks, an LRS company, is seeking a Help Desk Consultant for a Contract opportunity. This role is looking for a customer-focused and technically skilled IS Technical Services Professional to join our Help Desk team. Under the general supervision of the Help Desk Supervisor and senior technical staff, this role provides first-level troubleshooting and support for agency-supported hardware, software, networking, and access-related services. This position plays a key role in delivering responsive and professional technical support to a diverse customer base while contributing to a collaborative, team-oriented environment. This position is a 100% remote, but the candidate must be a Wisconsin resident. Key Responsibilities - Respond promptly and professionally to incoming customer support requests - Document customer interactions, troubleshooting steps, and resolutions in the Incident Management System - Troubleshoot hardware, software, networking, and access-related issues - Provide support through phone calls, voicemail, self-service ticket submissions, email, and instant messaging - Prioritize and manage incidents according to established procedures - Escalate unresolved issues to appropriate technical teams following escalation guidelines - Assist with software installation requests and fulfillment - Collaborate with senior technical staff and supervisors for guidance and issue resolution - Participate in projects and system changes that impact customers, including testing and documentation efforts - Review and suggest updates to help desk knowledge base articles and support documentation - Contribute to process improvement and service quality initiatives - Attend required meetings and complete mandatory training - Identify professional development needs and participate in ongoing learning opportunities - Perform other related duties as assigned Benefits - The base range for this contract position is $24.00 - $35.00 per hour, depending on experience. - The range displayed reflects the minimum and maximum target for new hires of this position across all U.S. locations. - Individual pay is determined by work location and additional job-related factors. Company Description Codeworks, an LRS company, is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship, status or protected veteran status. In some cases, Codeworks, an LRS company, uses generative artificial intelligence (“AI”) in support of our hiring processes. Codeworks takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used in the hiring process solely in support of the assessment of candidate qualifications. All decisions in the hiring process are made by LRS employees. If AI will be used in the hiring process for the position for which you are applying, you will be notified and will have the opportunity to opt out. Please contact AI.Questions@lrs.com with any questions.

• Act as the final escalation point for complex technical issues across desktop, cloud, endpoint, and infrastructure environments. • Ensure timely resolution of high-priority incidents while maintaining service quality. • Perform advanced troubleshooting and root cause analysis to reduce recurring issues. • Coordinate with vendors and stakeholders to ensure reliable IT operations. • Design and implement ITIL-aligned service management processes including incident, problem, change, and request management. • Develop and maintain ISO 27001-aligned frameworks, policies, and controls. • Establish and continuously improve operational standards and governance practices. • Create and maintain comprehensive Standard Operating Procedures (SOPs), technical standards, and knowledge articles. • Mentor and coach support team members on technical best practices and operational processes. • Manage and maintain Microsoft 365, Azure, endpoint management platforms, and device environments. • Identify opportunities for automation and operational efficiencies.

• Support the management and evolution of an application landscape serving a wide range of Business Lines addressing a large set of markets with different business models. • Work with business and technical stakeholders to understand business operation and strategy to frame problem statements or articulate new application requirement with proper justification. • Capture the representation of the applications and systems landscape. • Analyse application landscape dependencies (technical and functional, application interfaces, program/roadmap). • Identify the capabilities and limitations/risks of the current applications landscape used by the business line. • Identify synergy or opportunities by evaluating scenario such as repurpose application assets or innovations within or across the different business lines. • Develop recommendation to address limitations or enabling synergies by guiding application roadmap preparation. • Support formalisation of scope, drivers, justification of business requirements for application development investment requests. • Support Solution Architects in shaping solution design and making application architecture design decisions aligned with business imperatives once investment is approved.

Role Description Du bist erfahrener Bankkaufmann (m/w/d) und möchtest deine Fähigkeiten in einer zukunftssicheren Branche einbringen? Dann haben wir die perfekte Gelegenheit für dich! Zum nächstmöglichen Zeitpunkt suchen wir zur weiteren Verstärkung unseres agilen Teams in Karlsruhe, München oder Münster motivierte Bankkaufleute (m/w/d). Aufgaben - Im Softwaretesting entwickelst du Teststrategien, Testpläne und Testfälle für Bankensoftware. - Als Business Analyst analysierst und bewertest du in enger Abstimmung mit dem Entwicklungsteam fachliche Anforderungen an Bank-IT-Systeme und erstellst entsprechende Fachkonzepte und Spezifikationen. Qualifications - Du hast eine abgeschlossene Ausbildung als Bankkaufmann/-frau oder eine vergleichbare Qualifikation. - Dich interessieren IT-Themen und du bist dazu bereit, dich in die Welt der Softwareentwicklung einzuarbeiten. - Du kennzeichnest dich durch eine strukturierte Arbeitsweise aus, um komplexe Aufgaben effizient zu bewältigen. - Kommunikations- und Teamfähigkeit zählen zu deinen Stärken. - Du bist fließend in Deutsch sowohl in Wort als auch Schrift. Benefits - Zukunftssicherheit: Du hast die Möglichkeit, deine bankfachlichen Kenntnisse mit IT-Skills zu kombinieren und in einem zukunftssicheren Bereich zu arbeiten. Ein unbefristeter Arbeitsvertrag und eine Bezuschussung der betrieblichen Altersvorsorge mit 20% geben dir Stabilität und Sicherheit für deine Zukunft. - Innovatives und dynamisches Arbeitsumfeld: Wir bieten dir eine langfristige Perspektive in einer Branche, die sich kontinuierlich weiterentwickelt mit Raum für persönliches Wachstum. Durch gezielte Schulungen erhältst du die Möglichkeit, deine Fähigkeiten zu vertiefen und dich in der IT-Welt weiterzubilden. - Attraktive Vergütung: Wir schätzen deine Leistungen! Im Hinblick auf deine Qualifikationen bieten wir dir eine Vergütung zwischen 55.000 und 95.000 Euro brutto im Jahr, abhängig von Berufserfahrung und Senioritäten-Level. - Flexibilität: Wir bieten dir flexible Arbeitszeiten mit Gleitzeitkonto und die Möglichkeit mobil zu arbeiten, um dein Berufs- und Privatleben optimal miteinander zu vereinbaren. - Nutze unser attraktives Hardware- und Bike Leasing sowie den Zugang zu einem Mitarbeiterrabattportal mit 600 namenhaften Unternehmen und spare dabei Geld.