Title: Technical Researcher Location: Salt Lake City United States Job Description: We are hiring an experienced Technical Researcher to support the global mission of The Church of Jesus Christ of Latter-day Saints. As a technical research specialist, you will apply both research methods and data science techniques to accomplish various research goals and strategies. This role is a mix of research, technology, and problem-solving. The work will involve various phases of the research process as part of a support operations team. This position supports the Correlation Research Division's (CRD) assignment to provide timely, relevant, and reliable information to General Authorities and Church administrators. This information helps Church leaders in responding to diverse challenges and opportunities of The Church of Jesus Christ of Latter-day Saints. - Apply research methods, data analytics, and technology for displaying complex data sets that inform strategy and decision making. - Understand research sampling techniques to ensure statistical validity and minimize bias. - Consult with research partners to clarify research needs and recommend appropriate data collection methods. - Provide expert consultation on Qualtrics software including survey formatting, technical details and project support for using new/advanced features. - Process sample requests for generating member and leader contact lists. - Create and maintain processes for displaying data using dashboarding software. - Create and manage a process for tracking survey response rates. - Manage survey distributions through email, web/app intercepts, SMS text, WhatsApp, etc.). - Create message templates (e.g. invitations, reminders, subject lines, graphics, and data privacy footers, etc.). - Support global research strategies that include various participant demographics, geographies, and cultures. - Seek innovative ways of solving problems. - Bachelor's or master's degree in a related field (e.g., psychology, sociology, statistics, data science, economics, cognitive science, instructional design, or another social science discipline). - 3-4 years of professional research experience using data science and applying research methods. - Candidates with less experience are encouraged to apply and may be considered at a lower grade level. PREFERRED QUALIFICATIONS - Strong knowledge of research design, statistics, and quantitative analysis. - Proficiency with data visualization tools including Qualtrics, Tableau, PowerBI, etc. - Proficiency in data analysis tools and/or programming languages (e.g. Python, R, SPSS, Stata, SAS, SQL, JavaScript). - Understanding research sampling strategy, response bias, validity, and reliability. - Knowledge of ethical considerations in conducting research globally with cross-cultural contexts. - Proficiency with survey data collection software (e.g. Qualtrics). - Excellent project management and organizational skills. - Strong interpersonal skills and the ability to communicate clearly, including strong writing skills. - Expertise in using software tools such as Microsoft Office Suite. - Ability to work independently in a fast-paced environment and to manage competing tasks, deadlines, and requirements. - Ability to think critically, problem solve, modify approaches in consideration of practical concerns. - Ability to work independently and collaboratively in a remote or hybrid environment. - Understanding of a culture outside of the United States. - Language abilities in English and another common language spoken by Church members is highly valued. WORK LOCATOIN & SCHEDULE - Anticipated hybrid schedule: In office Thursday; remote Monday-Wednesday/Friday (subject to change by Correlation leadership). - Must live or be willing to relocate to the Wasatch Front. About Us Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom. Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law. Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.

• Conduct thorough data analysis to draw out insights into user interactions • Define and analyze KPIs to track user buying behavior • Journey mapping and funnel analysis • Conduct A/B Testing to measure site performance • Identify and translate key findings into insights and communicate recommendations

• Turn research into clear guidance leaders can use to make decisions. • Build continuous discovery habits that help teams move faster, with fewer assumptions and less rework. • Build simple, scalable ways for teams to access and use insights, even when a researcher isn’t in the room. • Help establish a culture of mapping, using journeys to drive conversations, surface opportunities, and align teams. • Augment research practices with AI in balanced, responsible ways, while keeping human judgment and empathy at the forefront. • Partner closely with product, design, engineering, and business teams to learn with customers through prototyping, limited releases, and real-world testing. • Mentor other UX Researchers by helping them see where they are, where they can grow next, and by acting as a thoughtful sounding board when they’re stuck or unsure. • Translate signals from CRM and support platforms (e.g. Salesforce, Zendesk) into research questions and journey opportunities, connecting operational data with qualitative human understanding. • Collaborate with Customer success, Technical Support, and Sales enablement teams to surface insights that improve post-sale experiences. • Design and facilitate workshops and service blueprinting sessions that span organizational boundaries. Bringing together internal teams, partners, and customers to map and improve complex service experiences.

• Liderar la definición y evolución de la estrategia de experiencia de usuario. • Comprender profundamente las necesidades de usuarios, clientes y stakeholders. • Diseñar y ejecutar actividades de UX Research para validar hipótesis y decisiones de producto. • Definir principios de diseño y mejores prácticas para asegurar experiencias consistentes y escalables. • Construir, mantener y evolucionar Design Systems. • Diseñar flujos, wireframes, prototipos y experiencias de alta complejidad. • Colaborar estrechamente con equipos de Producto, Ingeniería y negocio. • Participar activamente en conversaciones con clientes para comprender necesidades y oportunidades. • Analizar métricas y feedback para impulsar mejoras continuas en la experiencia. • Acompañar el crecimiento de la práctica de diseño desde una posición de liderazgo técnico.