• Turn research into clear guidance leaders can use to make decisions. • Build continuous discovery habits that help teams move faster, with fewer assumptions and less rework. • Build simple, scalable ways for teams to access and use insights, even when a researcher isn’t in the room. • Help establish a culture of mapping, using journeys to drive conversations, surface opportunities, and align teams. • Augment research practices with AI in balanced, responsible ways, while keeping human judgment and empathy at the forefront. • Partner closely with product, design, engineering, and business teams to learn with customers through prototyping, limited releases, and real-world testing. • Mentor other UX Researchers by helping them see where they are, where they can grow next, and by acting as a thoughtful sounding board when they’re stuck or unsure. • Translate signals from CRM and support platforms (e.g. Salesforce, Zendesk) into research questions and journey opportunities, connecting operational data with qualitative human understanding. • Collaborate with Customer success, Technical Support, and Sales enablement teams to surface insights that improve post-sale experiences. • Design and facilitate workshops and service blueprinting sessions that span organizational boundaries. Bringing together internal teams, partners, and customers to map and improve complex service experiences.

• Liderar la definición y evolución de la estrategia de experiencia de usuario. • Comprender profundamente las necesidades de usuarios, clientes y stakeholders. • Diseñar y ejecutar actividades de UX Research para validar hipótesis y decisiones de producto. • Definir principios de diseño y mejores prácticas para asegurar experiencias consistentes y escalables. • Construir, mantener y evolucionar Design Systems. • Diseñar flujos, wireframes, prototipos y experiencias de alta complejidad. • Colaborar estrechamente con equipos de Producto, Ingeniería y negocio. • Participar activamente en conversaciones con clientes para comprender necesidades y oportunidades. • Analizar métricas y feedback para impulsar mejoras continuas en la experiencia. • Acompañar el crecimiento de la práctica de diseño desde una posición de liderazgo técnico.

Role Description Ce cours se propose d'étudier les liens entre le passé et le présent de l'histoire culturelle du pays de langue allemande, à travers les lieux de mémoire importants tels que : - l'histoire de Siegfried et des Nibelungen - les contes de fées des frères Grimm - le thème de Faust - le monument de l'Holocauste - les Alpes - le Rhin et le Danube - les centres métropolitains Berlin, Vienne et Zurich Volet : Cours magistral. Aucune connaissance de la langue allemande n'est requise. Qualifications - Maîtrise en allemande ou l'équivalent - Connaissance de la culture et l’histoire allemande - Bonne connaissance de la langue française parlée et écrite - Expérience de l'enseignement de la culture et l’histoire allemande en française Requirements - Posting limited to: Professeur à temps-partiel régulier / Regular Part-Time Professor - Date Posted: 2026/06/10 - Applications must be received BEFORE: 2026/07/11 - Expected Enrolment: 70 - Approval date: 2026/06/10 - Number of credits: 3 - Work Hours: 39 - Hourly Rate: Enseignement / Teaching: $239.47 (2024-2025) - Academic year starts on September 1 and ends on August 31 - Course type: C - Posting type: Régulier / Regular - Language of instruction: Français | French - Competence in second language: Active - Course Schedule: Mardi | Tuesday 14:30-16:00, Vendredi | Friday 16:00-17:30 - Mode de livraison : Web conférence Benefits - Rates do not include vacation pay nor statutory pay - Rates will be applied until a new collective agreement is ratified - Retro will be paid after the ratification

Role Description We're looking for a Senior UX Researcher who will work directly with customers to help them design and execute qualitative – unmoderated and moderated – research, such as diary studies, focus groups, IDIs, longitudinal panel studies. If you thrive in a multi-project environment and love tackling complex qualitative challenges, then you're a perfect fit. You will be a strong, effective leader and team-player who is an integral member of a talented and dedicated group of fellow researchers and analysts working in a fast-paced, rapid-response environment where rigor and quality are paramount. You’ll dive deep into rich video and survey data to analyze, interpret, and report users’ interactions with and perceptions about next-gen products. This is a 100% full-time remote US-based position, requiring mostly US working hours. At times, you will be required to work before and after standard work hours, including weekends, to ensure quality and on-time client delivery. Key Responsibilities - Lead and execute research projects ensuring sound research methodology and analysis with little to no oversight. - Work closely with customers to plan research projects according to customer requirements, timelines, and business goals. - Provide support to customers throughout the research planning, execution, and delivery process that may include presenting research findings up to the Director or VP level. - Create Toplines, Scorecards, Executive Summaries, Final Reports, Slide Decks, etc. that will serve as artifacts of contract fulfillment. - Along with your project team, analyze research study responses from participant videos and transcripts, surveys, and other study data to develop key research findings and recommendations for customers. - Mentor and coach analysts and more junior researchers on the UX Research Team and be open to serving as a manager to one or more analysts. - Work closely with the Panel and Research Operations team members assigned to your projects to ensure execution is on track and data collected aligns with the requirements. - Collaborate with senior-level leaders to improve our internal processes with creative ideas and by sharing what you learn from the research you lead. - Provide feedback to the Design and Engineering teams about how to improve our internal tools and platforms. Qualifications - Experience working at or with early-to-mid stage startups. - Experience working at or with FAANG/top tech companies. Requirements - 7+ years working in a qualitative research role in a detail-oriented research operations environment conducting research on the behalf of customers. - Expertise with data collection, analysis, and interpretation. - Expertise leading complex, multi-faceted research projects. - Knowledge of the end-to-end research lifecycle, including research methods/approaches and common analyses, specifically those related to UX. - Prior success maintaining strong relationships with customers, vendors, and team members. - High attention to detail and ability to recognize patterns and anomalies in qualitative and/or quantitative data. - Comfort presenting your own research and research prepared by others to senior-level stakeholders. - A strong sense of ownership, transparency, detail-orientedness, and ability to self-initiate. - Excellent communication (written and verbal) and analytical skills. - Proficiency using emerging technologies and different software systems. - Keen knowledge and use of AI products such as Gemini, NotebookLM, ChatGPT, Claude, etc. - High comfort working with Google Docs, Google Sheets, or similar products. - Collaborative attitude and ability to foster a positive work environment. - Experience and comfort working on a team of analysts and researchers as well as alongside operations personnel in a rapid-response, often ambiguous environment. - Graduate degree in psychology, research methods, human computer interaction, sociology, or related field.