Milestone PLM Solutions Private Limited

• Turn research into clear guidance leaders can use to make decisions. • Build continuous discovery habits that help teams move faster, with fewer assumptions and less rework. • Build simple, scalable ways for teams to access and use insights, even when a researcher isn’t in the room. • Help establish a culture of mapping, using journeys to drive conversations, surface opportunities, and align teams. • Augment research practices with AI in balanced, responsible ways, while keeping human judgment and empathy at the forefront. • Partner closely with product, design, engineering, and business teams to learn with customers through prototyping, limited releases, and real-world testing. • Mentor other UX Researchers by helping them see where they are, where they can grow next, and by acting as a thoughtful sounding board when they’re stuck or unsure. • Translate signals from CRM and support platforms (e.g. Salesforce, Zendesk) into research questions and journey opportunities, connecting operational data with qualitative human understanding. • Collaborate with Customer success, Technical Support, and Sales enablement teams to surface insights that improve post-sale experiences. • Design and facilitate workshops and service blueprinting sessions that span organizational boundaries. Bringing together internal teams, partners, and customers to map and improve complex service experiences.

• Develop and manage a region of channel partners • Generate, support and continued growth of Milestone products • Provide on-boarding assistance to newly signed channel partners • Perform daily live software web demos • Lead informative and interactive webinars for resellers and end customers • Daily phone calls to assigned key partners • Document demo & call activities in Salesforce • Sales forecasting • Quarterly travel into the assigned region

• Turn research into clear guidance leaders can use to make decisions. • Build continuous discovery habits that help teams move faster, with fewer assumptions and less rework. • Build simple, scalable ways for teams to access and use insights, even when a researcher isn’t in the room. • Help establish a culture of mapping, using journeys to drive conversations, surface opportunities, and align teams. • Augment research practices with AI in balanced, responsible ways, while keeping human judgment and empathy at the forefront. • Partner closely with product, design, engineering, and business teams to learn with customers through prototyping, limited releases, and real-world testing. • Mentor other UX Researchers by helping them see where they are, where they can grow next, and by acting as a thoughtful sounding board when they’re stuck or unsure.

• Own the reliability, scalability, and operability of our shared platform and production systems • Operate and evolve large-scale distributed systems • Lead the design, build, and implementation of automation, orchestration, and operational tooling • Set technical direction and influence platform strategy • Establish and enforce standards, operational rigor, and best practices • Lead the adoption and execution of modern CI/CD, GitOps, and cloud-native infrastructure practices • Mentor and develop senior and staff engineers • Collaborate closely with product and engineering stakeholders