Title: CAD/RMS Program Manager -Public Safety Technology Lead - MD Location: Pikesville Hybrid Full Time Job Description: Responsive recruite Benefits: - Health insurance - This role is for a CAD/RMS Program Manager who will be responsible for leading program management, technical oversight, and operational execution for a multi-agency public safety technology environment supporting Computer-Aided Dispatch (CAD), Records Management Systems (RMS), Mobile platforms, reporting, integrations, and automation initiatives. This role provides enterprise-level leadership across six state agencies and multiple contractors/vendors, ensuring continuity of critical public safety operations, effective governance, and delivery of complex system enhancements and modernization efforts. The Program Manager will oversee planning, execution, stakeholder coordination, resource management, and technical solution delivery while maintaining high availability and performance of mission-critical systems Reporting Relationship Reports to: Program Leadership / State Program Oversight Coordinates with: Maryland State Police leadership, multi-agency stakeholders, contractors, vendors, technical teams, and support operations personnel Work Location Onsite – Pikesville, MD (Required) Hybrid work may be permitted with approval; onsite presence and in-person interviews required Essential Duties and Responsibilities - Program Leadership & Governance - Lead program planning, governance, prioritization, and execution for CAD/RMS/Mobile initiatives across multiple state agencies. - Oversee program roadmap, deliverables, and performance metrics to ensure alignment with public safety operational needs. - Manage risks, issues, dependencies, and program escalations to maintain uninterrupted service delivery. - Contractor & Vendor Management - Direct contractor personnel and vendor activities, including workload prioritization, performance oversight, and accountability. - Support hiring activities including candidate evaluation, interviews, onboarding, and staffing alignment. - Coordinate vendor deliverables, schedules, and outcomes across multiple contracts and service providers. - Technical Oversight & Solution Delivery - Provide hands-on technical consulting for CAD/RMS systems, including configuration, reporting, and integration support. - Oversee development of SQL-based reporting, data exports, automation workflows, and reporting web applications. - Support system enhancements, integrations, cloud migration, and modernization initiatives across CAD/RMS/Mobile ecosystems. - Requirements, Analysis & Implementation - Define business and technical requirements, perform system analysis, and develop specifications for system changes. - Coordinate solution design, validation, and implementation of CAD/RMS updates, workflows, and integrations. - Ensure alignment between technical solutions and operational needs across agencies. - Operations & Support Management - Oversee day-to-day support operations, including incident management, outage response, and SLA performance. - Coordinate after-hours escalation support for high-priority public safety issues. - Drive process improvements, service readiness, and operational continuity - Financial & Contract Oversight - Manage budget tracking, invoices, statements of work, task orders, and vendor-related financial activities. - Coordinate review and approval of deliverables, ensuring compliance with contract and State requirements. - Support financial reporting and resource allocation across the program. - Compliance, Reporting & Data Management - Support NIBRS reporting, compliance initiatives, audits, and data quality management. - Develop dashboards, reports, and executive-level summaries to support decision-making. - Oversee documentation, training materials, and user guidance development. - Stakeholder Communication & Executive Engagement - Prepare executive briefings, presentations, dashboards, and program communications. - Coordinate closely with leadership across agencies to ensure alignment and transparency. - Facilitate meetings, working sessions, and cross-agency collaboration efforts. Transition Planning & Knowledge Management - Lead transition planning efforts including knowledge transfer, documentation, and continuity planning. - Ensure seamless onboarding/offboarding of personnel and uninterrupted system operations. - Support long-term roadmap development and future-state planning for CAD/RMS services. Basic Qualifications: - Bachelor’s degree in Information Technology, Computer Science, or related discipline. - 12+ years of relevant experience in IT program management, systems implementation, or technical consulting. - 10+ years of specialized experience in public safety technology or related IT domains. - Demonstrated experience: - Managing large-scale, multi-agency programs - Overseeing contractor and vendor performance - Delivering complex technical solutions in mission-critical environments - Leading system implementations, reporting, and automation initiatives - Must pass Maryland State Police background investigation and fingerprinting - Must be available for onsite work and in-person interviews Specialized Experience: - Hands-on experience supporting or managing: - CAD (Computer-Aided Dispatch) systems - RMS (Records Management Systems) - Mobile public safety applications - Multi-agency law enforcement environments - Experience must include: - Technical configuration and reporting - SQL data extraction and analytics - System integration and workflow automation - Stakeholder coordination and program governance Preferred Qualifications: - Experience supporting State or local government public safety agencies - Experience with NIBRS reporting and compliance - Technical experience with: - SQL, JavaScript, HTML - Data exports, dashboards, reporting tools - Automation and workflow systems - Experience in law enforcement or multi-agency operational environments. Key Competencies - Program leadership and governance - Strategic planning and execution - Technical problem-solving and systems thinking - Vendor and stakeholder management - Risk and issue management - Strong communication and executive presence - Adaptability in high-pressure, mission-critical environments U.S. Citizenship Requirement: This position is restricted to U.S. citizens only in accordance with federal contract requirements. Applicants must provide proof of U.S. citizenship (such as a U.S. passport, birth certificate, or Certificate of Naturalization) prior to employment. Non-citizens, including lawful permanent residents (Green Card holders), are not eligible for this role. Equal Employment Opportunity: BVA Bears IT Solutions is committed to providing equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetic information, military/veteran status, or any other characteristic protected by law. Compensation: $65.00 - $70.00 per hour

Title: Program Supervisor Location: Abbotsford Canada Job Description: INTERNAL/EXTERNAL Abbotsford Addictions Centre (AAC) AAC Program Supervisor Part Time: 19 hours per week, Monday to Friday On Site Oversees the day-to-day operations and development of the Abbotsford Addictions Centre. Provides supervision (including but not limited to clinical supervision), leadership, and team support to staff in the planning, coordination, and administration of the program prevention and treatment services for clients affected by alcohol and drugs. Ensures that services to clients meet agency standards. All activities are carried out according to agency policy, best practices, and BCGEU standards. Advocates for services for clients based on identified gaps. This position works with a unionized team but is not a union position. Your Role: Archway's Program Supervisor with the Abbotsford Addictions Centre contributes by: - Providing support, leadership, direction, and supervision to staff using a variety of techniques including coaching, training, skill development, discipline, and attendance management. - Evaluating the performance of staff and providing feedback. - Managing and following the hiring process for all new hires. - Conducting regularly scheduled meetings with staff to provide ongoing support and problem resolution. - Providing leadership in the planning, coordination, and administration of the program prevention and treatment services for clients affected by alcohol and drugs. - Ensuring that appropriate systems are in place to support and maintain the programs. - Responding in the first step of staff or client complaints or grievances. - Ensuring that program and client files are maintained according to clinical and agency standards, especially regarding client input and confidentiality. - Monitoring the effectiveness and efficiency of program services and providing timely reports to the agency, funders, and community. - Ensuring ethical services are provided. Implementing risk mitigation strategies for clients, staff, and the agency. - Advocating for services to fill identified gaps in program delivery. - Managing the program budget; supervising expenditures within existing budget allowances and makes budget recommendations to the Director. - Monitoring Income and Financial Statements and General Ledgers on an ongoing basis ensuring program performance is consistent with budgeted expectations, taking corrective actions where necessary. - Writing grants and funding proposals for local, provincial, and federal government, as well as for various programs that fall under the role's larger scope. This position is a great fit for someone who has demonstrated leadership skills, has experience in effectively managing a budget, has experience in supervising staff, has clinical counselling experience, and has an understanding of working within a union environment. Our Offer - Wage: $40.00 to $48.00 per hour. - A part-time position at 19 hours per week, availability Mondays to Fridays, from 8:30 AM to 5:00 PM Benefits include: - Three weeks' pro-rated vacation. - Three pro-rated wellness days per year. - Pro-rated sick leave days per year. - Opportunity to exchange a statutory holiday for a cultural day celebration. - A great benefits plan including extended health and dental. - Employee and Family Assistance Program. - Access to online wellness resources including newsletters, physical health videos and wellness events. - Free use of Archway's wellness equipment. - Great in-house training opportunities. - Free professional development opportunities. - Participation in Archway's Community of Practice. - Rewarding work in a positive and supportive environment. - Work/Life balance. Getting an Interview-you will be considered if you have: Master's degree in counselling or in a related field or a Bachelor's degree with significant supervisory experience. Registration with a clinical counselling professional association if the incumbent has a Master's degree in counselling. Health promotion education background is an asset. Experience in clinical supervision is an asset. Minimum 2 years experience supervising staff. Supervision in a union environment is an asset. Counselling experience, with at least two years in addiction counselling and trauma work. Experience in health promotion is an asset. The Job Requires you to have: - A valid BC driver's license and a satisfactory driver's abstract. - Knowledge of licensing standards and how to apply and implement standards. - Well-developed solution-based thinking, critical thinking, and problem-solving skills. - Good time and general management and administrative skills. - Ability to work with a variety of people in different organizations and different roles; hearing others' perspectives and allowing others to have a voice. - Supervisory skills including hiring, training, performance management, and coaching. - Strong counselling skills and familiarity with a variety of techniques an asset - Case management, conflict resolution, and mediation skills. - Knowledge of budgeting, budget management. - Strong relationship and team-building skills. - Well-developed facilitation skills and ability to present information in appropriate ways to different audiences. - Ability to function independently and work under pressure while managing multiple concurrent projects and deadlines, including effectively managing emergency situations. - Moderate level of physical health and fitness to be able to effectively perform the duties of the position. - The ability to work some evenings if required. - The ability to supervise a unionized team. - A satisfactory Criminal Records Check is a condition of employment.

Title: Program Specialist Location: Melville, NY 11747, USA Work Type: Remote, Full Time Job ID: PROGR001696 Travel Required: Yes Job Description: Organize and implement all aspects and technical portions of core and supplemental underage drinking and drunk driving prevention programs for targeted populations at the State and Local level. Responsible for all program administration including regular liaison and reporting, achievement of established performance objectives, development of programs to achieve objectives and adherence to all program and/or grant policies and guidelines. This is a remote position that does require the selected candidate to reside in Melville, NY. The salary for this position is $52,000 annually. RESPONSIBILITIES - Organize and implement all aspects and technical portions of core and supplemental underage drinking and drunk driving prevention programs for targeted populations on Long Island, NY. - Ensure that goals and objectives as designated by MADD management and/or the grantor are achieved by developing and designing events targeted to accomplish specific objectives and providing marketing and outreach of the program to community agencies. - Ensure that grant proposals include MADD's program directives. - Manage the implementation and logistics of adult drunk driving prevention and underage drinking prevention programs through the design and facilitation of training programs at the State and Local level. - Organize and host orientation meetings, evaluation meetings, facilitator training and facilitation of parent workshops and student presentations. - Source and recruit volunteers, as needed, for applicable programs. - Provide training, guidance, support and motivation to volunteers and staff by conducting training meetings, telephone coaching and on-site assistance. - Maintain tracking and data collection of programs and/or grant results, financial reports, and the progress for evaluation and improvement. - Identify areas that are not fully utilizing the resources available and ensure assistance is provided in a timely manner. - Participate in the implementation of National program evaluation measures. - Travel 50% of the time in Suffolk and Nassau County. - If applicable - Support organizational fundraising efforts by meeting assigned revenue goals, conducting prospect research for potential partners, soliciting financial or in-kind contributions, and assisting with the planning and execution of fundraising/special events. - Perform other duties as assigned. QUALIFICATIONS - Bachelor's degree in related field such as Human Services or equivalent experience. - One to two years' experience in work with the implementation of community awareness, education, partnership and youth programs specifically related to community health. Previous experience working with programs or grant administration helpful. - Flexible hours are required. - Travel required to attend meetings, accompany victims in court proceeding, speaking engagements, media interactions, hearings and other meetings with prosecutors, grief support groups, and community presentations. - Strong organizational skills, be detail oriented with the ability to prioritize, manage multiple projects, and execute in a high-volume environment. - Excellent communication skills with the ability to develop and convey thoughts clearly, logically, and concisely both orally and in writing, using appropriate grammar and command of the English language. - Ability to work both independently and with others to resolve issues and maintain composure and professionalism in an environment of changing and/or multiple priorities. - Must be able to work on a timetable, meet deadlines, follow instructions, and accept direction on given assignments. - Must have demonstrated computer skills including Microsoft Excel, Word and Outlook and be familiar with entering data into on-line systems. Should also have basic record keeping and math skills. - Ability to maintain social, ethical, and organizational standards in job related activities, at work and in the community. - Ability to maintain workplace confidentiality and take ownership/accountability for own actions and aspects of the job. - BENEFITS Eligible within first 30-45 days - Health, Dental, Vision - Retirement 403(b) + employer matching - 4 weeks accrued PTO - 12 Paid Holidays per calendar year - Up to 3 Floating Holidays per calendar year - Paid Sick Time - Modified Educational Assistance - Maternal and Paternal Leave - Basic Life, AD&D, Short-Term and Long-Term Disability Insurance covered by Employer - FSA, HRA - Employee Assistance Program

• Program Manager will facilitate and lead strategic initiatives for a defined customer (internal or external) or user. • Provide management and guidance to multi-functional project teams. • Manage and enhance customer relationships. • Provide full accountability for project budgets, schedules, project management, and performance requirements for enterprise level projects. • Responsible for ensuring all of the project requirements and/or objectives are correctly gathered, understood and properly translated for execution. • Build team(s) to address the project goals and objectives for multiple and/or enterprise level projects. • Collaborate with customer (internal or external) from requirements gathering through product acceptance. • Align the program team to customer needs by establishing milestones, goals, and objectives based on input from all functional areas and stakeholders within the enterprise project. • Review project schedules with functional project managers and project coordinators allocated to projects. • Provide guidance and motivation to project teams to successfully achieve project goal and corporate initiatives. • Communicate project objectives in terms of overall strategic business objectives. • Serve as interface with customers, vendors, stakeholders and project sponsor(s). • Devise creative solutions to critical customer and user needs. • Manage development of project plans with focus on achievement of project goals and corporate initiatives, including project specific Key Performance Indicators (KPI’s) or metrics. • Responsible for recognizing project's Key Performance Indicators (KPI) and manage the work within scope, quality, time and cost constraints. • Obtain and summarize current project information and milestone status versus project performance baseline. • Drive project/program tasks to completion in accordance with the project schedule. • Coordinate the efforts of the team to develop an integrated project plan and risk analysis with action plans to mitigate the risks. • Management of Resource capacity and time tracking allocated to enterprise level project. • Financial Management and analysis of costs for enterprise level projects and programs including Capital Expenditures Requests (CER’s) travel, training, resources allocation and other project related costs. • Responsible for forecasting project budget and HR needs for current and future site needs. • Accountable for overall project success - including cost, schedule, quality, and scope management. • Balance the cost, schedule and time frames against the enterprise level project requirements. • Report project status, issues and implemented solutions as well as evaluations and assessments of the results. • Provide leaders with updates, including greatest opportunities for improvement. • Recognize potential problem areas against the plan and identify and implement alternative solutions. • Identify best cost solutions to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems). • Provide key stakeholders with regular project performance status, variances to plan, and identification of corrective actions (if required). • Participate in the exchange of ideas and information within the department and with other Jabil facilities to ensure best practices are shared throughout the company. • Drive continuous improvement through trend reporting analysis and metrics management. • Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority. • Coach others through difficult decision making situations. • Design and facilitate training related to implementation of enterprise initiatives. • Engage and collaborate with customers within Jabil to obtain greater understanding of and evaluate. • Drive relevant, concise and effective communication through a variety of mediums. • Design clear and consistent messages for a variety of diverse audiences, ensuring relevance and effectiveness of delivery. • Working closely with communications, stakeholders , and management to stay informed of important company information to evaluate and measure program effectiveness and impact on the business. • Comply and follow all procedures within the company security policy.