Role Description We're looking for a Senior UX Researcher who will work directly with customers to help them design and execute qualitative – unmoderated and moderated – research, such as diary studies, focus groups, IDIs, longitudinal panel studies. If you thrive in a multi-project environment and love tackling complex qualitative challenges, then you're a perfect fit. You will be a strong, effective leader and team-player who is an integral member of a talented and dedicated group of fellow researchers and analysts working in a fast-paced, rapid-response environment where rigor and quality are paramount. You’ll dive deep into rich video and survey data to analyze, interpret, and report users’ interactions with and perceptions about next-gen products. This is a 100% full-time remote US-based position, requiring mostly US working hours. At times, you will be required to work before and after standard work hours, including weekends, to ensure quality and on-time client delivery. Key Responsibilities - Lead and execute research projects ensuring sound research methodology and analysis with little to no oversight. - Work closely with customers to plan research projects according to customer requirements, timelines, and business goals. - Provide support to customers throughout the research planning, execution, and delivery process that may include presenting research findings up to the Director or VP level. - Create Toplines, Scorecards, Executive Summaries, Final Reports, Slide Decks, etc. that will serve as artifacts of contract fulfillment. - Along with your project team, analyze research study responses from participant videos and transcripts, surveys, and other study data to develop key research findings and recommendations for customers. - Mentor and coach analysts and more junior researchers on the UX Research Team and be open to serving as a manager to one or more analysts. - Work closely with the Panel and Research Operations team members assigned to your projects to ensure execution is on track and data collected aligns with the requirements. - Collaborate with senior-level leaders to improve our internal processes with creative ideas and by sharing what you learn from the research you lead. - Provide feedback to the Design and Engineering teams about how to improve our internal tools and platforms. Qualifications - Experience working at or with early-to-mid stage startups. - Experience working at or with FAANG/top tech companies. Requirements - 7+ years working in a qualitative research role in a detail-oriented research operations environment conducting research on the behalf of customers. - Expertise with data collection, analysis, and interpretation. - Expertise leading complex, multi-faceted research projects. - Knowledge of the end-to-end research lifecycle, including research methods/approaches and common analyses, specifically those related to UX. - Prior success maintaining strong relationships with customers, vendors, and team members. - High attention to detail and ability to recognize patterns and anomalies in qualitative and/or quantitative data. - Comfort presenting your own research and research prepared by others to senior-level stakeholders. - A strong sense of ownership, transparency, detail-orientedness, and ability to self-initiate. - Excellent communication (written and verbal) and analytical skills. - Proficiency using emerging technologies and different software systems. - Keen knowledge and use of AI products such as Gemini, NotebookLM, ChatGPT, Claude, etc. - High comfort working with Google Docs, Google Sheets, or similar products. - Collaborative attitude and ability to foster a positive work environment. - Experience and comfort working on a team of analysts and researchers as well as alongside operations personnel in a rapid-response, often ambiguous environment. - Graduate degree in psychology, research methods, human computer interaction, sociology, or related field.

• Plan and conduct iterative usability tests • Plan and conduct UX research projects, including initial concept, method selection, execution, analysis, synthesis, reporting, and archiving. • Own and maintain the tagging taxonomy • Mentor junior researchers

Role Description The Centre for Information Resilience (CIR) is recruiting a senior researcher and expert on Burkina Faso. The role is open to candidates based inside Burkina Faso or in the regional/international diaspora, working securely and remotely where field presence is not feasible. CIR requires the support of a Burkina Faso expert with a deep understanding of the Sahelian and West African context to conduct media, social media, and (where safe) field research. Main responsibilities - Conduct media, social media, and (where safe) field research in Burkina Faso. - Analyse and synthesise gathered information and identify links between key pieces of evidence, distinguishing verifiable findings from analytical judgement. - Conduct key informant interviews — remotely or in person — to deepen understanding of key research questions. - Deliver comprehensive, well-sourced reports highlighting key information, links, patterns, and risks. - Manage a team of researchers. Qualifications - Strong, current understanding of the Burkinabè political, security, religious, and information landscape, including the dynamics of the transition. - Demonstrated familiarity with the principal armed groups and influence actors affecting the information space. - Excellent investigative skills and a curious, sceptical mind. - Ability to operate in a logical, methodical, evidence-led manner with strong attention to detail and rigorous sourcing. - Analytical ability to identify links and connections using contextual information, and to explicitly flag uncertainty. - Strong operational security awareness and discretion, given the sensitivity of the subject matter and the constraints of the press and research environment. - Experience managing a diverse team. Desired Skills - Fluency in one or more of Burkina Faso's local languages. - Knowledge or experience scanning and reporting on social media activity across Facebook, WhatsApp, Telegram, and TikTok — the platforms that dominate the Burkinabè information ecosystem. - Knowledge or experience in approaches to building resilience to disinformation and harmful influence. - Familiarity with open-source research methods. - Experience in remote management or on remotely managed programs. How to apply To apply, please submit your CV, a writing sample in English or French, and complete the application form questions. Shortlisted candidates will be invited to interview, which may be conducted remotely unless specified otherwise. CIR encourages applicants from under-represented communities. CIR is an equal opportunities employer. If you require adjustments or additional support to complete this process, please let us know in your application.

Usability Researcher III Location: CA Job Description: Role Overview The Usability Researcher will lead quantitative UX research to understand customer needs, preferences, and behaviours across large‑scale consumer products. Work includes designing and running experiments, A/B tests, telemetry analyses, and surveys, and translating complex datasets into clear insights that inform product direction. The role requires comfort operating in a fast‑paced environment with evolving design systems, rapid iteration cycles, and shifting product experiences. The ideal candidate navigates ambiguity well, collaborates across multiple partner teams, and supports experimentation and design convergence at scale. Responsibilities · Design, conduct, analyze, and report on quantitative UX research (telemetry, A/B tests, experiments, surveys). · Analyze experiment and behavioral data to identify patterns, pain points, and improvement opportunities. · Create presentations, dashboards, and storytelling artifacts for engineers, designers, PMs, and leadership. · Partner with cross‑functional teams to integrate insights into product and design decisions. · Support rapid experimentation and iteration cycles across evolving product experiences. · Evaluate design system convergence, usability impact, and consistency across experiences. · Work effectively in a dynamic environment with evolving UI frameworks and live experimentation. · Drive user‑centered decision‑making through scalable quantitative research methodologies. Required Qualifications · Bachelor’s degree in HCI, Psychology, or equivalent training. · 5–7 years as a quantitative UX Researcher on consumer products. · Experience with large‑scale consumer platforms, experimentation systems, or behavioral analytics. · Experience using AI tools for data analysis and storytelling artifacts. · Strong communication skills, interpersonal skills, and customer empathy. · Ability to work independently and prioritize in a fast‑paced environment. · Expertise in quantitative methods, including: o Experimentation & A/B testing o Telemetry analysis o Survey design & analysis o Behavioral data analysis · Ability to synthesize complex datasets into actionable insights. · Familiarity with evolving design systems and experimentation‑driven product development. · Comfortable with ambiguity, rapid iteration, and shifting product direction. Top Requirements 1. Experimentation / A/B Testing · 5–7+ years · Designing, running, analyzing experiments · Strong understanding of metrics and statistical validity 2. Telemetry / Behavioral Data Analysis · 5–7+ years · Experience with large‑scale user data (logs, event streams) · Tools: SQL, Python/R, or equivalent 3. Quantitative Research Methods (Surveys + Synthesis) · 5–7+ years · Survey design and analysis · Ability to synthesize behavioral + attitudinal data into insights