Role Description The Collection Specialist will be responsible for contacting patients in an attempt to collect outstanding balances, processing adjustments, and establishing payment plans. The Specialist will be committed to providing exceptional customer service while resolving billing issues to meet organizational goals. They will also be dedicated to maintaining accuracy, compliance, and professionalism in all interactions to support the financial health of the company. - Contact patients for payments on outstanding balances - Process account adjustments as appropriate - Post patient payments - Manage and promote autopayment plans - Establish payment plans for past due accounts - Manage incoming and outgoing calls efficiently and professionally - Ensure that any patient questions or concerns are routed to the proper department - Investigate and resolve any patient issues - Follow up with patients as appropriate - Maintain confidentiality and adhere to HIPAA regulations - Embody AnewHealth’s Core Values in all communications and interactions - Other duties as assigned Qualifications - High School Diploma or equivalent GED - 1+ years of experience in a collections or customer service - Preferred: Prior experience in receivable accounts, medical billing, or healthcare administration - CRM, Salesforce highly preferred - Phone systems, Five9 highly preferred - Excellent communication skills - Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams) - Ability to work independently in a remote setting with strong time management skills Requirements - This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking - May be necessary to work extended hours as needed Schedule - This is a full-time position with an expectation to work an average of 40 hours per week - Be available outside of normal business hours to meet customer expectations on an ad-hoc basis - Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed - This is a remote position Benefits - Medical/dental/vision coverage - Flexible spending - Company-paid life insurance and short-term disability - Voluntary benefits - 401(k) - Paid Time Off and paid holidays - Medical, dental and vision coverage are effective 1st of the month following date of hire

Role Description Under the direction of and reporting to the Associate Director, a School Certifying Official (SCO)/Veteran’s Benefit Coordinator works with our team of SCOs to ensure GGU complies with U.S. Department of Veterans Affairs (VA) regulations and process enrollment certifications, monitor academic progress, and act as a critical liaison between student veterans and the VA to guarantee uninterrupted educational benefits. Each SCO is responsible for a designated cohort of students. Key Responsibilities - Benefit Certification: Evaluate student schedules and degree audits, then accurately submit enrollment certifications to the VA via their digital platforms. - Compliance & Auditing: Maintain deep familiarity with all VA education benefit chapters (e.g., Post-9/11 GI Bill, Montgomery GI Bill, VR&E) to ensure institutional compliance and prevent financial overpayments. - Student Advising: Counsel student veterans on benefit eligibility, required paperwork, and military tuition assistance. - Academic Monitoring: Track the academic progress, enrollment changes, and graduation status of VA-funded students, promptly reporting any adjustments to the VA. - Cross-Department Collaboration: Partner with Financial Aid, Student Accounts, and Academic Advising to ensure student files are complete and institutional reporting standards are met. Qualifications - Experience and Education: Bachelor’s degree, minimum of 2–3 years of experience in higher education, preferably within a Registrar's Office, Financial Aid, or Veterans Affairs department or a combination of education and related experience. - Compliance Knowledge: Direct, hands-on experience using VA-ONCE or the modern VA Enrollment Manager system is strongly preferred. - Communication: Exceptional organizational, communication, and interpersonal skills to guide non-traditional students and manage confidential data securely. - Service Excellence: Dedicated to delivering high-quality, responsive customer service to the university community. Workload High-volume periods occur prior to and during the start of academic terms (e.g., January, April/May and August/September). Supplemental Information To apply: Please go to http://www.ggu.edu/jobs to submit an application, letter of interest, and a resume. In applying for a position, candidates sign a consent authorizing a broader inquiry which may include reference checks, a motor vehicle check, and a third-party background check. Golden Gate University is an equal employment opportunity employer. We support inclusive excellence and are committed to creating a safe and welcoming community for all. University policy prohibits discrimination based on race, color, religion/creed, national origin, ancestry, age, sex/gender, sexual orientation, marital status, medical condition, physical or mental disability, gender stereotyping, and gender identity, gender expression, military or veteran status, taking a protected leave (e.g., family medical or pregnancy leave), or on any other basis protected by applicable laws. The University has a strong commitment to the principles of diversity and inclusion, and to maintaining working and learning environments that reinforce these practices. The University welcomes and encourages applications from all demographics.

• Oversight of collections processes • Lead conversations with customers to achieve A/R performance goals • Present and analyze cash and aging reports for senior management • Develop, monitor, and present key performance indicators

• Serve as the subject matter expert of the collections team • Work alongside the Collections Manager to drive and support department efficiencies • Act as a leader and demonstrate ability to drive results • Handle escalated calls from patients • Create, interpret, and monitor Salesforce reports • Call patients for payments and balances • Establish payment plans for past due accounts • Process Checks/SCH/CC Payments • Set up auto payments and follow up as needed • Review and complete cases and resolve billing questions/errors