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Design Lead, Consumer Experience
Location
United States
Posted
94 days ago
Salary
0
Seniority
Senior
Job Description
Design Lead, Consumer Experience
365id
• Define and execute a cohesive design vision and strategy across consumer and operator products. • Champion a user-centered design culture, grounded in research, accessibility, and data-driven decisions. • Build and evolve multi-platform design systems (kiosk, mobile, web, operator tools). • Lead, mentor, and grow a high-performing team of product designers and UX researchers. • Create process frameworks for ideation, rapid prototyping, usability testing, and cross-functional collaboration. • Partner closely with Product, Engineering, Hardware, and Marketing. • Own design quality and consistency across all consumer touchpoints. • Oversee concept development, wireframes, interaction design, visual design, and usability testing. • Translate complex hardware-software user journeys into elegant, intuitive workflows. • Work closely with product leadership on roadmap prioritization and long-term experience vision. • Partner with enterprise clients on co-branded UX strategies and white-label engagements. • Advocate for design resources, tooling, and investment that support scale and innovation.
Job Requirements
- 8+ years of UX/UI and product design leadership experience, ideally in consumer tech, retail, hospitality, or IoT.
- Proven success in scaling and managing design teams.
- Prior experience designing for mobile + kiosk + web ecosystems strongly preferred.
- Portfolio demonstrating strong interaction design, visual polish, and end-to-end product thinking.
- Experience with Figma and modern design system frameworks.
- Strong understanding of human-centered design, research methods, and accessibility standards.
- Excellent communication, collaboration, and storytelling skills.
- Ability to navigate ambiguity, drive clarity, and influence executive stakeholders.
Benefits
- Competitive compensation
- Health benefits
- 401k
- Growth opportunities
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