• Respond to inbound calls, emails, and other inquiries from customers and carriers in a professional manner • Place outbound calls as needed to follow up on customer inquiries • Maintain accurate customer service notes and documentation in the CRM system • Process client requests, policy changes, and updates

• Own the enterprise insurance and underwriting strategy, ensuring alignment with organizational goals, workforce strategy, and financial controls. • Play a central role in developing the company’s global insurance and risk-financing strategy, ensuring alignment with operational realities, growth plans, and executive risk appetite. • Establish governance models, controls, and escalation frameworks to ensure payroll accuracy, compliance, and risk mitigation. • Serve as the executive authority on payroll-related matters, including audits, regulatory inquiries, and complex workforce scenarios. • Execute enterprise-level underwriting strategy aligned with company growth, profitability, and risk tolerance goals. • Partner with senior executives to shape underwriting philosophy, pricing models, and long-term portfolio strategy. • Drive innovation and transformation initiatives, including process optimization, automation, and system enhancements. • Ensure underwriting practices support revenue growth while maintaining disciplined risk management. • Lead system implementations, upgrades, integrations, and automation initiatives. • Lead and develop a multidisciplinary organization team members. • Build a culture of accountability, continuous improvement, customer service, and compliance excellence. • Identify opportunities to streamline processes, improve controls, and enhance the employee payroll experience. • Leverage analytics and reporting to monitor performance, identify trends, and drive data-informed decisions.

Role Description The Insurance Eligibility Specialist plays a critical role in supporting both members and providers by managing insurance-related inquiries and ensuring accurate coverage information. This role operates in a high-volume environment and requires strong attention to detail, problem-solving skills, and clear communication. - Manage a high volume of inbound insurance-related tickets from members and providers - Respond to inquiries primarily via email, with some phone support as responsibilities expand - Assist providers with questions related to: - Accepted insurance plans - Client volume and capacity - Payor status and credentialing updates - Support members with inquiries including: - Insurance discrepancies and coverage issues - Adding or updating insurance information - Complex billing, technical, or investigative concerns - Troubleshoot and resolve escalated or non-routine issues with accuracy and efficiency - Maintain detailed documentation of interactions and resolutions Qualifications - 2+ years of healthcare experience - Experience working with health plans - Knowledge of billing, EOBs, deductibles, copays, coinsurance - Flexible and adaptable in a fast-changing environment - Ability to take feedback well - Comfortable with shifting priorities and evolving processes Requirements - Intermediate Level - This is a Contract position based out of Mountain View, CA. Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jun 24, 2026.

Role Description The Insurance AR Specialist reviews monthly accounts receivables, follows up for resolution, insurance contact, and claim re-files when necessary. Responsible for all aspects of insurance management of assigned payers including follow-up, research, and problem resolutions. The individual will need to have expertise in medical billing and collections, as well as a strong understanding of insurance reimbursement processes and regulations related to urology and surgical services. The successful candidate will work closely with patients, physicians, and insurance companies to ensure that accurate and timely payments are received, and outstanding balances are collected. Responsibilities - Works and/or maintains every account in the assigned AR in the 60+ day categories. - Reviews EOBs within a two-week turnaround. - Documents accurate collection activity in the collection tracking notes. - Evaluates status of accounts and prioritizes collection action (letters, phone calls, staff assistance). - Calls on outstanding balances due from carriers in a timely manner. - Telephone, interview, and counsel patients on outstanding self-pay balances. - Responds to incoming telephone or mail inquiries in a prompt, timely manner. - Completes write-off adjustment forms for accounts needing necessary adjustments and turns in to supervisor with appropriate documentation attached. - Maintains collection logs for distribution to other teams for use in identifying areas needing attention/correction. - Advises supervisor of any unusual collection accounts as they become delinquent or are in question. - Prepares daily user reports for supervisor review and filing along with appropriate notes/documentation. - Works with other departments to gather necessary information for proper account work/collection activity. - Maintains a complete understanding of HCPCS/ICD/CPT oncology coding and specific carrier requirements/knowledge. - Additional responsibilities may be assigned to help drive our mission of improving the lives of everyone living with cancer. Qualifications - High school diploma or equivalent required. - Bachelor’s degree preferred. - Minimum of 3 years of experience in medical collections required, preferably in an Oncology healthcare setting. - Urology / Surgery AR Experience a plus. - Expertise in insurance policies and regulations related to medical billing, including Medicare and Medicaid. Requirements - Attendance is an essential job function. - Detailed knowledge of billing, HCPCS, CPT and ICD codes. - Previous commercial collections experience preferred. - Ability to work effectively with all levels of management and other colleagues, demonstrating initiative, mature judgment and customer service orientation. - Effective verbal and written communications, including active listening skills and skill in presenting findings and recommendations. - Exceptional multi-tasking, organizational skills and superb attention to detail. - Strong analytical skills. - Skill in negotiating issues and resolving problems. - Excellent customer service skills. - Proficient in the use of end-user computer applications regarding productivity (MS Word, Excel, Outlook), database and patient billing and other medical information systems. - Ability to operate various types of office equipment. - Must possess high degree of professionalism and adaptability. Company Description