Clinical Response Specialist I
Location
MST (UTC-7)
Posted
8 days ago
Salary
$23 - $29 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Clinical Response Specialist I
ERC Pathlight
Role Description The Clinical Response Specialist I is responsible for assisting patients, families, and providers in navigating the admissions process with ERC Pathlight. This role will help to manage calls and correspondence on a national level by completing clinical intake screens that demonstrate sharp clinical knowledge and skills, all while providing excellent customer service to patients, families, and providers seeking care with ERC Pathlight. - Respond to inquiries, completing intake calls in a validating, timely, inclusive, and comforting fashion while determining clinical appropriateness to move forward in the admissions process. - Demonstrate detail-oriented work through the necessary documentation, communication, and coordination to assist in the admission process to ERC Pathlight. - Support coverage gaps for fax, email, voicemail, and web inquiry coverage to determine if patients and families are appropriate to move forward with receiving care at ERC Pathlight. - Consult with referring providers and ERC Pathlight treatment teams regarding red flags or readmissions. - May be required to work some evenings and/or weekends based on coverage needs at the time of hire. Qualifications - Bachelor's Degree in any related field. - One year of directly related experience may be substituted for a degree. - 1+ years patient or person facing customer service experience. - Experience working with individuals with mental illness. - Willingness to work occasional nights and weekends. Requirements - This is a PRN role with flexible scheduling between 6:00 AM and 10:00 PM MT, Monday through Friday; 8:00 AM to 4:30 PM MT on Saturday and Sunday. - The compensation range for this position is based upon candidate experience and market expectations. - Colorado pay range: $23 — $29 USD. Benefits - Competitive compensation. - Comprehensive medical, dental, and vision coverage. - Generous Paid Time Off. - Parental Leave benefits. - Retirement benefits. - Tuition reimbursement to help you continue growing in your career.
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