• Serve as the operational backbone of the Sales organization, ensuring that tools, processes, and systems are running smoothly and consistently. • Act as the day-to-day operational partner to Sales, owning CRM hygiene, tool coordination, cross-functional execution, and project delivery. • Partner with IT to support the administration, configuration, and ongoing optimization of Salesforce as the core CRM platform. • Act as the Sales-side business partner to ensure Salesforce is configured to support sales workflows, usability, and adoption. • Own the day-to-day operation of all sales-facing tools, serving as the primary point of accountability for usability, alignment, and issue resolution. • Help define requirements, test changes, and validate releases related to Salesforce and adjacent Sales tools. • Coordinate user access requests, workflow changes, and integration needs through established IT processes. • Support tool rationalization and consolidation efforts by documenting business use cases and operational gaps. • Act as the operational liaison between Sales and key partner teams including Marketing, Deal Desk, IT, Product, and Finance. • Support Sales Enablement by helping create, organize, and maintain sales-facing content, ensuring materials are accurate, accessible, and aligned with tools and processes used by Sales. • Ensure alignment on processes such as lead flow, opportunity management, quoting handoffs, and system dependencies. • Translate Sales needs into clear, actionable business requirements for technical and operational partners. • Reinforce standard processes while supporting exceptions through appropriate governance paths. • Drive remediation of duplicates, stale records, orphaned data, and incomplete or inconsistent entries.

• Partnering with sales leadership to identify performance opportunities, provide data-driven insights, and support strategic initiatives that improve sales outcomes • Owning sales reporting, KPI tracking, forecasting support, and performance analysis across conversion, attendance, revenue, productivity, and product performance metrics • Evaluating, redesigning, and standardizing operational workflows to improve efficiency, scalability, accuracy, and overall sales support effectiveness • Identifying, evaluating, and implementing automation and AI-enabled solutions that improve productivity, reduce manual effort, and modernize Sales Operations workflows • Collaborating with Finance, Marketing, HR, IT, and Training teams to align systems, processes, and initiatives that impact sales performance and operational execution • Providing oversight of compensation validation, operational workflows, and Sales Operations priorities while influencing cross-functional execution and fostering a culture of accountability, ownership, and continuous improvement

Role Description As Sales Operations Manager focus CRM (gn), you will take on a central role within Sales Operations, ensuring our CRM landscape runs excellently, scales effectively, and creates real value for our teams. You will work closely with Sales, Marketing, Support, and Tech, bringing your expertise to bear and continuing to grow professionally. If you enjoy taking ownership, driving things forward pragmatically, and working in a professional environment with short decision-making paths, you are in the right place. - You take ownership of the operational development of HubSpot – from configuration and pipelines to properties and continuous improvements. - You develop and maintain the HubSpot data model, establish data quality routines, and ensure high consistency and completeness across the system. - You identify manual pain points and implement HubSpot workflows – e.g. routing, task queues, SLA handovers, and stage gates. - You build standard reports and dashboards in HubSpot so that teams can effectively manage pipeline and process quality. - You are the central point of contact for HubSpot questions, advise teams on optimal usage, and drive adoption through documentation and training. Qualifications - You work with initiative and take end-to-end ownership of your areas – without waiting to be told what to do. - You have a strong affinity for data: You dig deep into data and derive concrete recommendations for action. - You think ahead and bring genuine interest in innovation, AI, and automation. - You have experience as a CRM Manager, HubSpot Admin, or in a comparable role and are familiar with workflows, pipelines, and reporting. - Knowledge of HubSpot administration and process automation is a plus. Benefits - We live team spirit: you matter to us. Every day, our constantly growing, dynamic team achieves great things — and we want you by our side. - You are part of a fast-growing company where you can drive things forward and actively shape the direction – together we build long-term career perspectives. - Back to the office? Not with us! Instead, you can expect maximum flexibility – supported by our modern flextime model and workation policy. - We live real sparring: open communication, honest feedback, and collaboration at eye level. - Through Probonio, you receive a monthly €50 voucher of your choice – plus €60 on your birthday each year. - In addition to strong conditions for your company pension plan, you also benefit from employer-funded savings contributions. - And of course, you can lease up to two bikes or e-bikes through us as your employer. - We see diversity as an enrichment for our team. That’s why we welcome all applications and especially encourage people with disabilities or other challenges to apply. Company Description Als Dienstrad-Anbieter fördert der Bikeleasing-Service nachhaltige und sozial gerechte Mobilität und ist damit seit 2015 auf steilem Erfolgskurs. Als Arbeitgeber beschäftigen wir mittlerweile rund 430 Mitarbeiter:innen – vor Ort an unseren drei Standorten (Uslar, Vellmar, Innsbruck) ebenso wie remote im Homeoffice. - Wir setzen auf faire Arbeitsbedingungen, abwechslungsreiche Aufgaben und Entwicklungsperspektiven sowie ein familienfreundliches Arbeitsumfeld, das beste Voraussetzungen für die Vereinbarkeit von Arbeit und Privatleben bietet. - Als Team verbindet uns das Engagement für nachhaltige Mobilität und ein Miteinander, das von Wertschätzung und Toleranz geprägt ist. - Du möchtest Teil der Bikeleasing-Welt werden? Dann freuen wir uns auf Deine aussagekräftige Bewerbung – mit der wir selbstverständlich vertraulich umgehen.

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description What you get to do in this role: - Aligned to several Americas regions and territories, the Sales Operations Specialist will support the forecasting process and advise the sales force in commercial sales transactions. - Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy - Analyze and review current customer licensing, products and usage and identify new revenue opportunities - Suggest creative pricing and payment solutions balancing customer need and pricing policies. - Review Quotes and Order Forms for accuracy and completeness. - Ensure all Orders are approved within pricing and discount policies. - Interface to Deals Desk, Finance and Legal as needed (i.e. revenue recognition) - Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool. - Support sales organization's requirement for Customer licensing compliance Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 2-4 years of proven experience of Sales Operations in a software sales organization - Organized, with excellent attention to detail and the ability to work in a fast paced environment - Proficient in PPT, Word, and Excel - Experience with a CRM system - Has been in a role supporting Sales Reps and Sales Territories - Strong listening, analytic and organizational skills - Ability to prioritize to meet business needs - Effective communicator, both written and verbal - Team Player with positive attitude ready to work in a fast paced environment - Results Driven JV20 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. .