• You will serve as the first line of defense for all inbound support tickets regarding commercial insurance. • You’ll collaborate closely with Risk & Compliance Teams by identifying trends, escalating reviews, and processing documents with clear, contextual summaries. • You’ll play a key supporting role in onboarding new customers by assisting the Implementation team with critical tasks around insurance risk tiers and taxonomy. • You’ll expand and maintain our resource library, creating clear, user-friendly documentation and process guides to help empower both internal users and customers with self-service solutions. • You'll be a true startup generalist, embracing diverse responsibilities and projects, while working independently in a remote environment.

Role Description Als Mitarbeiter:in im Amazon Kundenservice hast du eine ganz klare Mission: du verhinderst Probleme, löst Anfragen und sorgst für die Begeisterung unserer Kund:innen. Du bist die erste Anlaufstelle für unsere Amazon.de deutschsprachigen Kund:innen und beantwortest deren Fragen per Telefon, Chat und/oder Email. Das beinhaltet alles von der Bestellung und Fragen zu Produkten, bis hin zu Themen zu Zahlungen oder Hilfe bei der Navigation durch unsere Website. - Verhindern von Problemen und Lösen von Anfragen - Beantworten von Fragen per Telefon, Chat und Email - Nutzung einer Vielzahl an Tools zur Kommunikation und Problemlösung Für diese Rolle wird höchste Flexibilität bei der Einsetzbarkeit benötigt, um dann verfügbar zu sein, wenn unsere Kund:innen uns benötigen. Diese Planung kann Spätschichten und Wochenendschichten beinhalten. Deine Wochenarbeitszeit beträgt 40 Stunden, und ist auf durchschnittlich 5 Tagen pro Woche aufgeteilt. - Schichtplanung innerhalb der Arbeitszeiten von 6.00 und 24.00 Uhr, von Montag bis Sonntag - Schichtplan mindestens 8 Wochen im Voraus - Feiertagsarbeit nach Bedarf mit Schichtzuschlägen Qualifications - Mindestalter: 18 Jahre - Gültige Arbeits- und Aufenthaltserlaubnis in Deutschland - Starke schriftliche und mündliche Sprachkenntnisse in deutscher Sprache - Computerkenntnisse - DSL Leitung (LAN) bzw. LTE mit min. 50 Mbit/s - Ruhiger, vom übrigen Wohnraum abschließbarer Raum - Sicherstellung einer ergonomischen Arbeitsumgebung, Heimarbeitsplatz in Deutschland - Flexibilität bei der Einsatzbarkeit in Schichten von Montag bis Sonntag 6:00 bis 24:00 Uhr - Bereitschaft zum Schichtdienst (Früh-, Mittel- und Spätdienst, Wochenendarbeit und Überstunden nach Bedarf) Requirements - Selbstständiges Arbeiten und Detailorientierung - Freundlichkeit und Kundenorientierung in jeder Situation - Schnelle Lernfähigkeit und Offenheit für Veränderungen - Komfort mit Multitasking in einer hoch energetischen Arbeitsumgebung Benefits - Einstiegsgehalt von 14,50 EUR brutto pro Stunde - Gehaltsentwicklung nach Betriebszugehörigkeit - Möglichkeit zur betrieblichen Altersvorsorge - Kostenlose Erwerbsunfähigkeitsversicherung - 28 Urlaubstage (bei einer durchschnittlichen 5-Tage Woche) - Rabatt für Mitarbeiter:innen auf amazon.de und einer Reihe weiterer Dienstleistungen - Weiterbildungsmöglichkeiten - Homeoffice Pauschale - Bildungsurlaub - Sabbatical - Familienbonus

Role Description - Job Title: Data Entry - Job Type: Full Time - Training: 2 weeks - Training schedule: Mon-Fri 9.00am-5.30pm EST - After Training: Monday-Friday 9:00 to clean desk - FLSA Status: Non-Exempt/Hourly - Grade: H2 - Function/Department: Health Plan and Healthcare Services - Reporting to: Team Lead/Supervisor - Operations - Pay Range: $14-16/hr based on experience Qualifications - Facets experience is given preference in hiring Requirements - Review incoming Grievance and Appeals documents for completeness, legibility, and relevance - Accurately identify and assign the correct Line of Business (LOB) based on client and regulatory definitions - Determine and classify the dispute type (e.g., grievance, appeal, expedited appeal, standard appeal) in accordance with client-specific guidelines - Access multiple client systems and portals to retrieve, verify, and validate member information, including but not limited to: - Member demographics - Member ID numbers - Plan and eligibility details - Index documents by entering required data fields accurately into internal systems or client platforms - Normalize and prepare documents when required to ensure all necessary information is available for downstream processing - Adhere to all HIPAA, data privacy, and security requirements when handling protected health information (PHI) - Meet established productivity, accuracy, and quality standards - Follow client-specific workflows, job aids, and standard operating procedures - Identify discrepancies, missing information, or indexing issues and escalate according to established procedures - Participate in quality audits, training updates, and process improvement initiatives as required Company Description

Role Description This isn't just another admin position; it's an opportunity to plant yourself at the heart of something meaningful. As our Administrative Assistant, you'll be the steady force that keeps operations flowing, trusted with real responsibility and the autonomy to make decisions that matter from your very first day. You won't be working in the shadows here. You'll have a seat at the table, a voice that's heard, and colleagues who genuinely invest in your success, celebrating milestones, supporting your professional growth, and equipping you with everything you need to thrive. Key Responsibilities - Managing admin and client inboxes with a same-day response mindset - Answering phones and providing a warm, professional first point of contact - Handling client queries, scheduling, and correspondence with care and efficiency - Assisting with client proposals, engagement letters, invoices, tax returns, and financial statements, ensuring accuracy and compliance - Coordinating tax lodgements, including returns and BAS submissions - Maintaining secure and organised digital filing systems - Following up on overdue debtor accounts via email - Supporting the Practice Manager with ad hoc personal assistant duties - Calendar scheduling & attending meetings - Contributing to continuous improvement in office policies and procedures - Any other reasonable tasks that help the team and our clients succeed - Ensuring the security, integrity, and confidentiality of data Qualifications - Minimum of 2 years of administrative experience, preferably in an accounting firm - Strong verbal and written communication abilities - Exceptional organisational skills and the ability to manage competing deadlines - A self-starter who thrives working independently, but also loves being part of a team - Detail-oriented and committed to getting it right the first time - Genuinely cares about delivering great outcomes for clients and teamwork - Proactive mindset. Always looking for ways to improve and add value Software Knowledge - MYOB Accountants Enterprise - MYOB Practice Management System (MPM) - Nimbus Document Management System - MYOB Essentials and Account Right - Xero - Microsoft Office, especially Word and Excel Benefits - Competitive Salary: Between 60,000-90,000 Pesos per month (including 13th month) - 100% Work From Home: Enjoy the flexibility of working from home - Work-Life Balance: Monday to Friday, 7:00 am to 4:00 pm PH time - Permanent work-from-home set-up - Equipment supplied - Collaborative and supportive team Sound Like the Right Fit? If you're searching for more than just a job, a place where you're respected, given meaningful work, and part of a team that genuinely enjoys showing up, we'd love to connect.