Revyse

• You will serve as the first line of defense for all inbound support tickets across operators, vendors, and internal teams. • This includes reviewing incoming requests, categorizing issues accurately, assigning severity levels, prioritizing based on business impact, and routing tickets according to our internal workflows. • You’ll collaborate closely with Implementation and Product by identifying trends, escalating bugs, and documenting recurring issues with clear, contextual summaries. • You’ll play a key supporting role in onboarding new customers by assisting the Implementation team with critical tasks. • This might include tasks like reviewing the accuracy of our AI, bulk uploading data files, manipulating spreadsheets, processing change requests, and auditing data sets—all requiring exceptional attention to detail, strong mathematical skills, and an unwavering commitment to accuracy. • This role requires domain expertise to assist with tasks like building document templates, setting contract signature blocks, and configuring requirements. • You’ll expand and maintain our resource library, creating clear, user-friendly documentation and process guides to help empower both internal users and customers with self-service solutions.

Who We Are: Revyse exists to help multifamily operators discover the best vendor partners, manage contracts and compliance, and reduce financial risk. Our AI-powered platform helps the industry turn vendor and supplier data into a strategic advantage. We are a fast-moving, early-stage tech company with a big vision. Founded by industry experts and financially supported by industry veterans - we're overhauling the relationship between operators and suppliers. Who We’re Hiring: We’re hiring a Technical Account Manager (TAM) to own the long term technical relationship with our customers. You will be their trusted advisor, helping them translate business goals into platform outcomes, driving adoption, and ensuring Revyse becomes embedded in their day to day operations. Customers will look to you not just for answers, but for strategy, insights, and a clear roadmap for success. In this role you’ll lead executive check ins, deliver tailored reporting, and proactively surface risks, opportunities, and recommendations. You’ll partner closely with Product and Engineering to represent the voice of the customer and ensure we’re building what matters most. This role is first and foremost about driving customer outcomes: adoption, expansion, and long term retention. If you’re equal parts relationship builder, technical translator, and strategic problem solver and you thrive in high velocity startup environments, this role is for you. What You’ll Do: Customer Relationship & Account Strategy Serve as the primary technical POC for assigned accounts Build strong executive and stakeholder relationships, becoming a trusted advisor Lead executive check ins, presenting adoption metrics, success stories, and roadmap alignment Track account health, usage, and revenue activation; identify risks and expansion opportunities Deliver tailored reporting including contract summaries, spend insights, and adoption dashboards Escalate risks and blockers proactively to leadership Training & Enablement Lead training sessions for corporate, department, and site level teams Create decks, guides, and walkthroughs to make complex workflows simple Host ongoing education to drive adoption of new features Adoption & Feedback Collect and prioritize customer requests, maintaining visibility in CX systems Act as the voice of the customer in product planning, influencing roadmap priorities Partner with Product and Engineering to resolve issues and improve workflows Identify and support upsell and expansion opportunities within accounts Implementation Support Assist with onboarding rollouts including configuring environments, locations, users, and product settingsover-communicate Support technical integrations including SSO, Yardi, Stripe, and Salesforce through discovery, validation, and customer facing sessions. What You Bring:

• Operationalize Client-Defined Standards • Update and inform systems to evaluate vendors according to each client’s risk tiers, insurance requirements, and compliance policies • Translate customer-driven risk and insurance requirements into effective platform rules, workflows, and communications • Develop reusable templates, policies, endorsement libraries, and guides for both internal teams and Revyse customers, always aligning with customer-specified standards • Help optimize requirements and workflows to ensure vendors meet the standards set by our clients • Track, document, and report on compliance with customer-defined insurance requirements for each vendor type • Review exception requests for insurance requirements, documenting repetitious risk acceptance decisions, and suggesting updates to customer requirements to streamline vendor approvals • Collaborate with our Services Team to ensure smooth vendor enrollment and review of requirements • Provide tools, playbooks, and best practices that make it easier for property teams to monitor and enforce their standards • Review and analyze vendor agreements to ensure customer-required risk provisions (like insurance, indemnity, or hold harmless) are clearly reflected • Establish protocols for reviewing and approving non-standard vendor agreement terms • Ensure vendor agreements and provisions comply with regulatory requirements and state-specific requirements for work such as construction, maintenance, and service contracts • Monitor evolving regulatory requirements impacting vendor licensing and insurance and keep clients informed of potential impacts • Maintain compliance documentation and support audit readiness across client portfolios • Ensure platform compliance with state-specific contractor licensing and permit requirements • Serve as an internal subject matter expert on vendor credentialing and insurance requirements, providing support to both customers and internal teams • Help educate property managers and vendors on best practices, requirements, and process updates • Analyze data to recommend enhancements to workflows, rules, or resources that make it easier for clients to manage risk

• Define and Scale the Implementation Function: Help architect what implementation looks like as we grow. This includes designing workflows, identifying bottlenecks, standardizing processes across operators of different sizes, and creating repeatable models that allow us to onboard customers faster without sacrificing quality. • Manage Integrations: You'll support customers through technical integrations such as SSO, Yardi, Stripe, and Salesforce. This includes gathering requirements, coordinating with Engineering, helping test the flow, and confirming that everything works as expected before launch. • Lead Onboarding Projects: Guide customers from kickoff to activation. Set timelines, run discovery, drive project clarity, and ensure every stakeholder understands what is coming next. Your goal: create a predictable, structured onboarding experience that sets customers up for long term success. • Drive Activation Milestones: You'll track customer progress closely, keeping an eye on dependencies, flagging risks early, and ensuring customers meet every major activation milestone. When a customer gets stuck, you'll help unblock them quickly so the project stays on track. • Document and Improve SOPs: You'll help us define and refine how onboarding works. That means keeping SOPs up to date, improving onboarding playbooks, and helping build the repeatable processes that make scaling easier. • Collaborate Across Teams: You'll work closely with Product, Engineering, Support, and Sales to make sure every customer gets what they need. You will keep everyone aligned on progress and make sure nothing slips through the cracks. Once onboarding is complete, you'll provide a seamless handoff to Customer Success, with full confidence that they are ready for steady-state support.