Role Description Tenemos una oportunidad para vos, estamos buscando un/a Rider Performance Specialist para sumarse a nuestro equipo regional de Logística en Buenos Aires, Argentina. ¿Qué desafíos te esperan? - Monitorear y analizar los indicadores clave (KPIs) de performance y riesgo logístico asociados a la modalidad de efectivo (Cash on Delivery) en los 15 mercados de LATAM. - Diseñar y estructurar nuevos indicadores regionales que aseguren la consistencia operativa y financiera, detectando desvíos y oportunidades de mejora continua. - Liderar iniciativas de mejora de punta a punta: desde el diagnóstico de causas raíz y el diseño de la estrategia, hasta la implementación y medición de su impacto. - Colaborar de forma transversal con los equipos locales de cada país, actuando como referente regional para definir líneas de acción y escalar buenas prácticas. - Elaborar dashboards y automatizar reportes analíticos para asegurar una visibilidad clara de la operación a los diferentes líderes de la organización. Qualifications - Formación profesional en Ciencia de Datos, Ingeniería Industrial, Economía, Administración de Empresas o carreras afines. - Experiencia laboral previa en roles de análisis de datos, performance, operaciones, consultoría estratégica o gestión de proyectos complejos. - Manejo avanzado de SQL y herramientas de visualización de datos (como Looker, Tableau o similares) para estructurar datasets y validar hipótesis. - Dominio avanzado de Excel y herramientas de analítica (se valorarán conocimientos en Python o R). - Nivel de idioma inglés avanzado (oral y escrito), excluyente para la interacción diaria con equipos globales. Benefits - Crear valor para un gran ecosistema de negocio. - Jugar en equipo, siempre: Pensar soluciones y construir colaborativamente, con buena energía. - Moverte a la velocidad de tus ideas y emprender. - Aprender, desarrollarte y reinventarte: Permitirte equivocarte, aprender haciendo, iterar y adaptarte a los cambios. - Generar impacto positivo en las personas y el planeta. - Trabajar de otra manera, en #ModoPeYa: no importa el tiempo ni el lugar desde donde trabajas, lo que importa es la agilidad con la que tomas decisiones, la flexibilidad para adaptarte y los resultados que alcanzas en equipo.

• Understanding the nuances of managing multiple contracts, including the need for confidentiality and sensitivity regarding information shared between different organizations. • Manage 4-6 concurrent projects, keeping multiple stakeholders and contractors aligned on timelines and deliverables • Own project calendars and timelines using Google Sheets and Google Calendar, tracking complex integrated campaigns with multiple components (video, social, digital, radio, activations, influencer partnerships, etc.) • Coordinate between internal teams, leadership, and external contractors to ensure clarity on deadlines, dependencies, and project phases • Work with leadership to establish realistic deadlines that account for the creative process and internal workflows • Maintain organized project tracking systems and ensure all deliverables and communications are easily accessible • Organizing and optimizing schedules, including coordinating meetings, managing time effectively, and ensuring that calendar aligns with commitments across various contracts. • Familiarity with various tools and platforms, such as Slack, Google Docs, and AI applications like ChatGPT, to enhance productivity and streamline processes. • The ability to adjust to changing circumstances, manage unexpected challenges, and find solutions to logistical issues, particularly in a busy family environment • Capable of creating high-quality Standard Operating Procedures (SOPs)

• Serve as the primary point of contact for assigned clients. • Lead recurring calls with franchisors and franchisees to discuss campaign performance, goals, and opportunities. • Present PPC performance reports and insights to non-technical stakeholders. • Build and maintain strong client relationships to drive customer satisfaction and retention. • Translate client objectives, feedback, and business needs into clear briefs for the media buying team. • Identify and escalate potential account concerns, including wasted spend, intent mismatches, conversion tracking issues, and performance risks. • Coordinate with internal teams to ensure client expectations and campaign strategies remain aligned. • Document client meetings, action items, and account updates within the CRM. • Ensure timely follow-up on client requests and maintain a high level of customer service

• Develop and own the comprehensive demand generation strategy aligned to company growth objectives, revenue targets, and go-to-market priorities • Lead full-funnel demand generation efforts across awareness, engagement, conversion, and pipeline acceleration • Translate business goals into scalable, measurable marketing programs that drive qualified pipeline and revenue growth • Establish quarterly and annual demand targets, forecasts, and performance benchmarks • Plan, execute, and optimize integrated, multi-channel demand generation campaigns including digital, email, paid media, events, webinars, and account-based marketing (ABM) initiatives • Partner with Content, Brand, Product Marketing, and Events teams to deliver cohesive, on-brand campaign experiences • Drive continuous experimentation and testing (A/B testing, messaging, channels, offers) to improve conversion rates and ROI • Ensure timely execution of campaigns while managing multiple priorities and deadlines • Work closely with Sales leadership to align on lead definitions, pipeline stages, service-level agreements (SLAs), and revenue goals • Optimize lead scoring, routing, and nurturing programs to improve lead quality and sales efficiency • Support sales enablement efforts with insights, campaign intelligence, and targeted demand programs • Partner with Growth Operations to improve funnel visibility and attribution • Own and optimize marketing automation and analytics • Ensure data integrity, reporting accuracy, and consistent measurement across all demand programs • Manage demand generation budget, forecasts, and vendor relationships • Allocate spend across channels to maximize efficiency and return on investment • Monitor performance against goals and proactively adjust strategy to ensure targets are met • Mentor marketing team members, fostering a culture of accountability, collaboration, and continuous improvement • Collaborate cross-functionally with Marketing, Sales, Product Management, and Client Relationship Management to ensure alignment across the customer lifecycle • Serve as a strategic thought partner to the VP of Brand & Marketing and executive leadership on growth initiatives • Stay current with industry trends, emerging technologies, and best practices in demand generation and B2B marketing • Identify and implement innovative approaches to improve scalability, personalization, and client engagement • Contribute to Navanta’s Purpose of Empowering Community Bankers and Our People to Thrive – Together through disciplined execution and collaborative leadership