• The Clinical Project Manager at WEP Clinical is responsible for the setup, implementation, and management of clinical trials, ensuring patient safety, data integrity, and high-quality delivery in compliance with applicable regulations. • This role provides leadership across cross-functional teams, manages client relationships, and is accountable for delivering clinical trials on time, within scope, and within budget.

• Lead end-to-end delivery of CX and technology projects across multiple workstreams • Own project plans, timelines, RAID logs, and dependency management • Coordinate cross-functional teams (business, technology, vendors) • Run governance forums and support SteerCo / executive updates • Track delivery against scope, budget, and expected outcomes • Proactively identify and escalate risks, issues, and trade-offs • Ensure solutions land effectively and support adoption and change • Maintain strong stakeholder alignment across client and internal teams • Translate scope into clear delivery plans, milestones and measurable outcomes, not just activities • Support programme sequencing, dependencies and priorities to maximise value • Identify and challenge overlaps, redundancies or competing priorities, so that you contribute to creating a single, joined‑up delivery roadmap • Coordinate timelines, resources, and dependencies across multiple workstreams and suppliers • Apply agile and hybrid methodologies to: • Enable speed where it adds value • Maintain control, predictability, and commercial discipline • Drive alignment across business, technology, and delivery teams to establish and maintain strong working relationships across TTEC Digital and client business • Spot opportunities to expand services through emerging needs and priorities • Manage the project commercials including: • Forecasting, invoicing, margin, and resources • Proactive identification of pressure points • Maintain focus on value tracking and benefits realisation at project / portfolio level • Surface risks to value early and enable data‑driven decision making • Work closely with technical and architecture teams to ensure delivery feasibility • Manage risks across integrations, platforms, and third-party vendors • Act as the primary client interface and trusted delivery partner, building strong, outcome‑focused relationships across business, technology and executive stakeholders • Establish and lead clear, structured communication and governance, ensuring stakeholders are consistently informed, engaged and aligned throughout delivery • Drive proactive, transparent communication of progress, risks and trade‑offs, enabling timely decisions and maintaining confidence at all levels • Actively engage, challenge and influence stakeholders, ensuring expectations are managed, decisions are informed, and outcomes remain aligned to business objectives

Role Description As Sr Project Manager on the Egnyte Professional Services team, you would be responsible for planning and overseeing multiple customer projects to ensure that they are completed in a timely fashion and within budget and scope. Your main goal would be to create and manage projects to successful completion - from initiation, through delivery, to closure, meeting all customer expectations and outcomes. - Lead and manage complex programs and projects to ensure successful customer deployment and adoption of Egnyte’s platform - Manage and communicate deliverables, risks, project timeline, ROI, and issues - Act as a liaison between Egnyte’s customers and internal teams to ensure smooth project completion and success - Communicate professionally and succinctly while following Standard Operating Procedures (SOP) - Ensure internal processes and client-facing documents are current and in support of corporate goals - Predict resources needed to reach objectives and manage resources in an effective and efficient manner; identify and bring in resources as required for quick response to client issues raised during the implementation phase - Manage changes to the project scope, project schedule and project costs using appropriate verification techniques - Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress - Manage overall customer relationship and satisfaction during all phases of the engagement - Little to no travel expectations at the current time Qualifications - 5-8 years’ experience managing projects in Customer Facing Implementation roles (remote and onsite) in a technology organization - Proven track record of working with external customers, as well as with key internal partner teams including Sales, Engineering, and Product Management - Excellent customer engagement, presentation, and communication skills - Solid organizational skills and multi-tasking skills, attention to detail, and ability to adapt to process in a quick changing environment; ability to manage multiple projects with multiple resources - Experience handling escalations at all levels - A strong understanding of project financials, revenue, cost, and margin is required - Strong familiarity with project management software tools, methodologies, and best practices - Experience with creating, maintaining and following a repeatable project methodology - Understanding of technology relative to data, storage, API integration, Public and Private Cloud highly desirable - Bachelor’s degree in computer science or related technical discipline is preferred Requirements - Pay varies by work location and may also be dependent on job-related skills, knowledge, and/or experience. - During the interview and/or hiring process, your recruiter can share more information about the compensation package specific to the role and job location. Benefits - Attractive salary package based on skillset - Your own Egnyte account with lifetime access to 50TB of cloud storage - MyBenefit: you can choose a MultiSport card or gift cards every month - Private medical healthcare - In-house English classes Company Description At Egnyte, we celebrate our unique differences and thrive on our diversity for our employees, our products, our customers, our investors, and our communities. Our global Egnyte Employee Communities (EECs) support representation and inclusion across our diverse workplace. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.

Role Description This is a remote position. We are seeking an experienced UiPath Project Manager for a full-time contract engagement supporting client, two of the most respected health systems in the United States. Reporting directly to the Director of Intelligent Automation & Digital Transformation, you will serve as a strategic delivery leader within each organization's Intelligent Automation Center of Excellence (CoE). In this role you will manage the end-to-end lifecycle of RPA and intelligent automation initiatives across clinical operations, revenue cycle, and administrative functions. You will bridge the gap between clinical and business stakeholders, technology teams, and executive sponsors, translating complex automation capabilities into measurable outcomes that improve patient care, reduce administrative burden, and advance each organization's digital transformation strategy. All engagements must adhere to HIPAA/HITECH, 21 CFR Part 11, and applicable federal and state healthcare regulations, as well as each client's internal data governance and security policies. Qualifications - Bachelor’s degree in healthcare administration, Information Systems, Computer Science, Business, or a related field (or equivalent experience). - 5+ years of project management experience, with a minimum of 2 years leading UiPath or equivalent RPA platform implementations in production environments. - Proven track record of delivering automation projects in a healthcare, health-plan, academic medical center, or large hospital system environment. - Working knowledge of HIPAA, HITECH, and healthcare IT systems with hands-on experience supporting Epic, Cerner, Meditech, or comparable EHR platforms. - Direct experience integrating automation solutions with Epic modules (MyChart, OpTime, Beaker) and/or Cerner or Meditech workflows in large hospital system environments. - Demonstrated experience in revenue cycle management (RCM) automation: prior authorization, claims processing, eligibility verification, and/or charge capture. - Proficiency in PM methodologies: PMP, Agile/Scrum, PMI-ACP, or SAFe. - Strong command of project and collaboration tools: Jira, Confluence, MS Project, Azure DevOps, or equivalent. - Ability to manage multiple concurrent projects with competing priorities in large, matrixed healthcare organizations. - Exceptional communication, facilitation, and executive-presentation skills; comfortable presenting to Director-level and VP-level audiences. Requirements - Own the full automation project lifecycle intake, discovery, design, build, UAT, deployment, and hyper care, across multiple concurrent workstreams at both client organizations. - Develop and maintain detailed project plans, WBS, resource matrices, risk registers, RAID logs, and executive dashboards aligned with each client's PMO standards. - Manage the automation demand pipeline in coordination with the Director, ensuring prioritization aligns with organizational strategy and patient-care goals. - Facilitate steering committee meetings, sprint reviews, and executive briefings; provide transparent reporting on schedule, budget, scope, and value delivery. - Track and report automation KPIs, FTE savings, cost avoidance, error reduction, cycle-time improvement, to the Director on a regular cadence. - Serve as the primary liaison between clinical and business process owners, IT, the UiPath CoE, and the Director of Intelligent Automation at each client site. - Lead process-discovery workshops, current-state / future-state analyses, and solution-design sessions with multidisciplinary stakeholders across clinical, operational, and administrative functions. - Partner with clinical informatics and EHR integration teams to ensure automation solutions work correctly within established healthcare workflows including Epic (MyChart, OpTime, Beaker) at client Health and Cerner / Meditech environments at client Health. - Engage revenue cycle leadership to scope and deliver automation for prior authorization, claims adjudication, eligibility verification, charge capture, and related RCM processes. - Translate complex automation capabilities into clear business-value narratives for clinical leaders, frontline staff, finance teams, and C-suite sponsors. - Navigate large, matrixed health system environments including Ascension's 140+ hospital network across 19 states and Sanford's rural and regional care network with strong organizational agility. - Lead cross-functional delivery teams of UiPath developers, business analysts, QA engineers, infrastructure specialists, and change-management resources. - Ensure all solutions are designed and built in accordance with UiPath best practices, CoE standards, reusable component frameworks, and each client's IT architecture guidelines. - Oversee UAT planning, test case development, execution, defect management, and formal sign-off with business process owners and the Director prior to production deployment. - Apply Agile/Scrum, hybrid, or waterfall PM methodologies as appropriate to each initiative's complexity and organizational risk profile. - Manage change requests, scope decisions, and dependency tracking; escalate blockers proactively to prevent delivery risk. - Ensure all automation solutions comply with HIPAA Privacy & Security Rules, HITECH, 21 CFR Part 11, and both clients' internal data governance and security policies. - Coordinate with Information Security and Privacy / Compliance teams to conduct risk assessments for robots that access Protected Health Information (PHI) or Personally Identifiable Information (PII). - Maintain complete project documentation, audit trails, and validation records required for regulated healthcare environments and Joint Commission or HITRUST audit readiness. - Manage SLA monitoring and production incident-management processes; escalate critical issues to the Director as needed. - Support vendor management of UiPath licensing, support escalations, and platform roadmap alignment for each client. - Contribute to the maturation of each organization's Intelligent Automation CoE: governance frameworks, delivery playbooks, reusable component libraries, and onboarding documentation. - Monitor UiPath platform releases and evaluates opportunities to leverage advanced AI/ML capabilities, including Document Understanding, Process Mining, Test Suite, and AI Center. - Identify and document automation opportunities across clinical workflows (patient scheduling, prior auth, clinical documentation support), revenue cycle, and administrative back-office functions. - Coach and mentor junior project coordinators and business analysts embedded within the automation programs at each client. Benefits - UiPath Certified Professional, Advanced RPA Developer (UiARD) or equivalent UiPath platform certification. - PMP, PMI-ACP, or SAFe 5 Agilist / SAFe 6 certification. - Hands-on experience with UiPath Automation Hub, Orchestrator, Process Mining, Test Suite, and AI Center. - Experience with HL7/FHIR-based API integrations and interoperability platforms (MuleSoft, Azure API Management, or similar). - Familiarity with clinical workflow automation: patient scheduling, clinical documentation support, prior authorization automation, and care coordination. - Experience supporting large non-profit or Catholic health system environments (client scale) and/or rural / regional health networks (client scale). - Six Sigma Green Belt or Lean Healthcare certification. - Experience with HITRUST CSF, SOC 2 Type II, or Joint Commission compliance frameworks.