Genzeon Global

Role Description This is a remote position. Hiring a senior-level Process/Business Analyst role focused on analyzing and optimizing healthcare workflows, leveraging Epic EMR expertise and RPA tools (UiPath) to identify automation opportunities, create process documentation, calculate ROI, and collaborate with technical teams to implement intelligent automation solutions that improve efficiency and standardization in healthcare operations. - Conduct detailed process analysis and documentation of healthcare workflows - Collaborate with healthcare clients to gather requirements and understand pain points - Create process maps, data flow diagrams, and detailed documentation - Identify and quantify automation opportunities with clear ROI calculations - Work closely with RPA developers to translate business requirements into technical specifications - Develop business cases and value propositions for automation initiatives - Guide process standardization and optimization efforts - Support implementation and change management activities Qualifications - 6+ years of experience in process/business analysis (healthcare preferred) - Strong understanding of healthcare operations - Experience with process mapping tools and methodologies - Excellent analytical and communication skills - Knowledge of RPA platforms (UiPath preferred) and automation concepts - Background in process improvement methodologies (Lean, Six Sigma) Requirements - Healthcare certifications (CRCR, RHIA) or RPA certifications - Experience with healthcare systems (Epic, Cerner, etc.) - Understanding of healthcare standards (HL7, FHIR, EDI) - Project management experience Benefits - Experience with healthcare order documents specifically - Prior automation of Carelon / Availity or comparable payer portals - Hands-on Quanum experience - Prior auth, eligibility, claims, or RCM background - Prior POD / pooled-delivery experience - UiPath certification - Portfolio or recorded agentic demo

Role Description We are looking for a Senior RPA Developer who can take automation blueprints and turn them into stable, production-grade bots — fast. In this role, you will be the hands-on build force behind Genzeon's payer-side Prior Authorization automation, working within a defined solution architecture to develop, test, deploy, and maintain UiPath automations that operate in live healthcare environments. You will work closely with the Solution Architect, Business Analysts, and clinical SMEs to understand PA workflows across specialty categories — DME, PT/OT, oncology, and pharmacy — and translate those requirements into reliable, reusable automation components. This is a high-output, high-ownership developer role on a greenfield product with real client deployments. What You'll Do - Develop end-to-end RPA solutions using UiPath Studio, RE-Framework, and Orchestrator across the full PA automation lifecycle — intake, clinical criteria processing, decisioning, letter generation, appeals, and dismissals - Build and maintain reusable automation components, libraries, sequences, and flowcharts aligned to the solution architect's design standards and UiPath best practices - Integrate bots with healthcare systems including Epic, payer portals, UM platforms, and document management systems using UI automation, API calls, and data scraping techniques - Manage bot deployment, scheduling, robot provisioning, work queues, assets, and production monitoring in UiPath Orchestrator across UAT and production environments - Collaborate with Business Analysts and clinical SMEs during requirements gathering and PDD development to ensure automation specifications are technically feasible before build begins - Contribute to Process Definition Documents (PDDs) and Solution Design Documents (SDDs), and produce operational runbooks and high-level design documentation for each deployed process - Develop automated test cases, support pre-UAT testing, execute regression testing, and document and resolve defects through to production sign-off - Handle production issues, perform root cause analysis (RCA), implement fixes, and communicate resolution status to project stakeholders - Implement structured exception handling, alerting, and logging for every automation process to ensure robust, error-tolerant production behavior - Ensure all bots are developed and deployed in compliance with HIPAA and PHI handling requirements - Support hypercare period post-deployment and conduct knowledge transfer to support teams - Participate in Agile ceremonies — sprint planning, daily standups, task estimation, and sprint reviews — as a contributing member of the delivery team Qualifications - Design and develop automation workflows using UiPath Studio - Work with Orchestrator Queues, triggers, assets, and Storage buckets - Implement API integrations using HTTP Request activities - Build automations involving Action Center, Document Understanding, and Communication Mining - Very good knowledge and hands-on experience in UI automation - Handle concurrency in Excel automation and migrate to queues/databases when needed - Train and deploy AI/ML extractors in Document Understanding - Apply knowledge of tokens, HTTP methods (PUT/POST/GET/FIND) in automation - Stay updated with new UiPath products like AI Center, Automation Hub, Task Mining, and Apps Requirements - Shipped, production agentic automation on UiPath - Reasoning / decisioning and dynamic exception routing - Handles inputs not explicitly scripted - Document classification and extraction - Confidence-threshold handling for low-confidence results - Validates fields (member ID, NPI, ICD-10) before acting - Resilient selectors that survive portal UI changes - Retry / recovery on slow, down, or logged-out sessions - API auth, error handling, idempotency (no double-submit) - Accurate read/write to a system of record - Comfort with structured sources (Excel, DB, worklists) - Comfort in a regulated / compliance-sensitive (PHI/PII) environment - Owns a workstream end-to-end with light direction - Flexes across all three workstreams - Clear documentation and demo communication - Passes a live technical screen / real code walkthrough Benefits - Experience with healthcare order documents specifically - Prior automation of Carelon / Availity or comparable payer portals - Hands-on Quanum experience - Prior auth, eligibility, claims, or RCM background - Prior POD / pooled-delivery experience - UiPath certification - Portfolio or recorded agentic demo