• Provides support for the implementation and effectiveness of products, services and technical or business systems, software, or solutions so that customers reach their desired outcomes using FA products. • Assists in the development of project plans to define success for customers, manage change and resources, and ensure that implementations are completed on time, within budget and meet client expectations. • Train customers in best practices and participate in onboarding activities to help customers maximize FA products and services. • May be involved in the coordination and communication of timelines and status to clients, external partners, internal teams, management, and impacted groups. • Provide a wide range of support to proactively identify, support and address client needs. • May act as the team’s resource and subject matter expert. • Work closely with management and internal teams to identify client implementation needs and develop configurations which support business and client processes. • Identify, develop, and deliver training and education to clients. • Conduct online meetings/conference calls to orient clients, present new functionality, deliver training, and collaborate with clients about concerns. • May be involved in pre-sales product demonstrations or provide assistance in scoping projects or developing proposals. • Document and organize SOPs, process workflows and statistical data. • Participate in a range of presentations, gather information, create materials, present findings, lead discussions with internal teams and clients. • Identify trends, share customer insights, and provide recommendations for solutions to management.

• Lead, coach, and manage a team of experienced implementation specialists, overseeing their day-to-day responsibilities and performance • Drive team members to deliver efficient, high-quality implementations that ensure clinics achieve value quickly while maintaining a best-in-class customer experience • Actively support and aid the growth and scalability of the DACH region by ensuring implementation capacity, readiness, and performance align with business objectives • Collaborate with other Implementation Managers to establish consistency, align process and share resources • Handle and resolve customer escalations, coordinating internally as needed to ensure timely and effective outcomes • Lead efficient planning and deployment of Provet resources across the DACH region

• Engage confidently with executive-level stakeholders, demonstrating strong communication and influence. • Actively listen to client needs to shape customized service solutions and convey the value proposition effectively. • Lead and manage the full lifecycle of new site implementation—transitioning from sale close to operational handoff. • Develop, track, and execute project plans that drive the site toward a successful “go-live” date. • Coordinate cross-functional teams to ensure timely delivery of startup milestones, resources, and client requirements. • Maintain strong documentation processes to ensure a detailed, effective, and comprehensive transition to operations. • Monitor competitive landscape and market trends to enhance site launch strategies and client positioning. • Develop action plans that align with KPIs and ensure successful site implementation outcomes. • Partner with internal and external stakeholders to deliver a best‑in‑class new client experience. • Demonstrate passion for delighting new clients by ensuring smooth, efficient, and value‑rich onboarding. • Maintain robust market intelligence to guide sales decisions and site rollout strategies. • Collaborate with business development, operational leadership, and project teams to support continuous improvement in startup processes.

• You will be enhancing the delivery of the most complex and interesting projects in the world by leading and supporting deployment of specialized project controls systems that help streamline operations and make life easier for the project teams. • You’ll be involved in every phase from gathering requirements and identifying business challenges to recommending the best systems, configuring them with industry-leading practices, and driving training and adoption to make a real impact. • You’ll join a rapidly growing team responsible for sales and implementation of the project controls systems. There will be opportunities to manage people, lead projects, drive system sales, develop internal processes, and take on key business development activities. • Adaptability is key. Given our rapid growth, your focus might shift from Oracle systems implementation to planning and project controls when there’s a need. If you're open to that kind of flexibility, this role is for you!