Role Description Essa posição existe para liderar o processo de vendas com um time já formado. O desafio não é montar do zero, é subir a barra. Você vai assumir um time talentoso, entender onde cada pessoa está, desenvolver individualmente e criar uma cultura de alta performance. Ao mesmo tempo, vai fechar deals estratégicos diretamente, construir processo e garantir previsibilidade de receita numa empresa que ainda está definindo como escalar. Você vai liderar toda a operação de vendas - da geração de demanda ao fechamento. Isso inclui: - Time de pré-vendas (SDRs e outbound) - AEs de enterprise e mid market - Processo de POC e trial Principais responsabilidades incluem: - Definir e executar a estratégia de vendas enterprise e mid-market em alinhamento com os founders - Liderar o time de pré-vendas — SDRs e outbound — garantindo qualidade de pipeline gerado e alinhamento com ICP - Estruturar e acompanhar o processo de POC e trial: critérios de entrada, métricas de sucesso, handoff para CS - Prospectar, conduzir e fechar grandes contas diretamente — presença ativa nos deals críticos - Construir o playbook de vendas: ICP, processo, metodologia, rituais e governança - Colaborar com Marketing, CS e Produto para otimizar o funil de ponta a ponta Qualifications - Experiência obrigatória em liderança e gestão formal de time de AEs com quota de equipe - Experiência em vendas enterprise e grandes contas - ciclos complexos, múltiplos stakeholders, negociações de alto valor - Vendas B2B SaaS com ciclos complexos e múltiplos stakeholders - Histórico documentável de atingimento de meta - Gestão de pipeline e forecast com previsibilidade real entregue Requirements - Experiência que faz a diferença em empresa em early stage (Seed a Série B) - Setor HRtech ou SaaS B2B adjacente com ICP similar (RH, financeiro, operações) - Construção de playbook de vendas do zero - Player-coach: histórico de entrar diretamente em deals críticos - Experiência com gestão de pré-vendas e estruturação de processo de POC/trial Benefits - Plano de saúde Amil - Gympass ou Total Pass - Day off no dia do seu aniversário - BemEstar (teleconsultas mensais com psicólogos, nutricionistas, médicos, etc.) - Licenças estendidas - Descanso remunerado (30 dias) Company Description O InHire é um sistema de recrutamento que centraliza toda a operação em um só lugar, abrangendo abertura de vaga, atração, triagem, entrevista e contratação. Com cerca de 120 pessoas, 100% remoto, espalhadas pelo Brasil, a empresa está em um momento raro de crescimento e evolução do produto.

• You will be someone who is proven in delivering sound technical advice but also commercially focussed with an eye on business development; creating your own channels and providing key direction to juniors. • You’ll love building secure and trusted relationships with your portfolio of clients; building a real connection to understand what they want to achieve. Then advising them on how to get there with robust plans to follow through. • You will have a passion for spotting opportunities to help our clients further and deepen your relationships. • Future-proofing the role of Private Client Tax, you’ll thrive at providing advisory work to our clients, typically HNW individuals, business owners and trusts. • We have growth aspirations to significantly increase the size of the Private Client business and we want you to join us on that journey and be part of something special.

Role Description Why the Provider Operations Team at Steno Is Different: - Lead and develop people: Coach Calendar Assistants and Court Reporter Relations Associates with intention, giving direct feedback and creating clear paths for growth. You manage performance directly, build team cohesion under pressure, and communicate clearly whether you're corresponding with vendors, coaching a report, or navigating a high-stakes client situation. - Build and optimize scheduling models: Design staffing frameworks that flex with volume and scale, keeping operations tight without sacrificing coverage. - Audit and improve workflows: Dig into existing processes, surface gaps, and drive consolidation across both teams. You're fluent enough with data to track performance and spot operational trends before they become problems. - Own the metrics that matter: Track transcript delivery rates, response times, and reporter compliance - and use that data to make better decisions faster. - Partner cross-functionally and hold the line on escalations: Serve as the escalation point for complex reporter or client situations while staying aligned with Calendar, Client Services, and Technology to move end-to-end workflows forward. Qualifications - 5 years of professional experience in a high-touch service environment - 2+ years of people management with a track record of building processes and handling difficult conversations - Hands-on experience with deposition scheduling, transcript logistics, or vendor management (bonus points) Application Information - Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs. - Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com . - Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system. - Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven’t received an expected communication, check your spam. - Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.

• Directly manage ~10 billing agents on the APAC shift: queue monitoring, escalations, 1:1s, QA reviews, scheduling • Own your team's performance metrics and coach agents to improve • Handle complex escalations: refund edge cases, Stripe disputes, subscription issues, product bugs • Ensure clean handoffs between your shift and the next • Design and maintain the QA rubric, scoring guides, and calibration process across all shifts • Build and iterate on the training program for new hires and ongoing agent development • Own the escalation playbook: define tiers, create response templates, track resolution patterns • Own the hiring pipeline for billing agents: sourcing, screening, interviews, offers • Coach Associate Managers on people management, performance conversations, and strategic thinking • Run performance calibration cycles and make recommendations on promotions, PIPs, and exits • Represent billing operations in conversations with product, engineering, and finance • Own org-wide billing support metrics: TTR, CSAT, QA scores, reopen rates, volume trends • Raise the bar on technical troubleshooting in training and QA: help agents investigate billing issues with appropriate depth (logs, account state, repro steps) before escalating