• Leading and coordinating the day-to-day operations of the Managed Detection and Response (MDR) team • Ensuring the successful delivery of security monitoring, incident response, and operational support services • Managing team operations and driving service improvements • Coordinating escalations and ensuring operational excellence across the SOC environment • Handling managerial responsibilities including staffing, performance management, coaching, mentoring, and training • Collaborating cross-functionally with engineering, operations, leadership, and other departments

• Lead execution of Upstart’s secured lending quality control program across origination, servicing, and collections, including pre-close and post-close reviews, compliance testing, denied/withdrawn application reviews, investor defect analysis, and non-performing loan reviews • Oversee QC sampling methodology and ensure risk-based, statistically sound sample selection aligned with regulatory expectations • Serve as product owner for the QC Engine, including rule approval, output validation, threshold calibration, and performance reporting • Drive root cause analysis and remediation for defect trends, investor kickouts, repurchase demands, early payment defaults, and other quality issues • Develop quality reporting, dashboards, and trend analyses for senior leadership, including defect trends, escape rates, cure rates, sampling coverage, and corrective action status • Prepare the Quality function for audits and regulatory exams through strong documentation, evidence management, and examination-ready processes • Partner with Operations, Compliance, Legal, Risk, and servicing teams to align on quality standards, escalation paths, and remediation timelines • Oversee third-party, subservicer, servicing, and collections quality reviews, including compliance with applicable consumer lending requirements • Support model risk monitoring through quality reviews tied to credit decisioning, adverse action accuracy, and early default trends

Role Description The Prescriber Relations Manager (PRM) is dedicated to delivering exceptional prescriber experience for designated prescribers through field-based, relationship-driven engagement. This role serves as a primary point of contact for assigned prescriber offices and builds long-term, trusted partnerships grounded in education, responsiveness, and service. The Prescriber Relations Manager develops strong knowledge of internal processes and program requirements and communicates them in an easily understood way to prescribers and office staff. The focus of this role is to ensure prescribers are informed on our suite of patient services for the therapies they prescribe, improve referral information quality, and strengthen prescriber confidence in PANTHERx as a reliable partner in patient care. This remote role is based in California and offers the opportunity to travel frequently throughout the state of California and other West Coast states, with occasional travel to PANTHERx's Pittsburgh, PA-based headquarters. You will play a key role in building strong regional connections and representing our organization within a diverse and growing prescriber community. Responsibilities - Initiates and maintains meaningful relationships with assigned prescriber offices through in-person visits, virtual meetings, and consistent communication touchpoints. - Empowers prescribers with seamless, high‑touch support that improves patient outcomes. - Educates prescribers and office staff on program-specific referral pathways, eligibility considerations, and operational requirements that support timely patient access. - Provides training and practical resources that help offices submit complete accurate referral information, reducing patient friction, and supporting a predictable start process. - Maintains detailed call notes in CRM tools, ensuring continuity, follow‑through, and issue resolution. - Acts as a primary point of contact for prescriber concerns or escalations and drives timely resolution in collaboration with internal stakeholders (e.g., patient support, clinical services). - Identifies prescriber needs and barriers that impact patient access, experience, adherence, or outcomes, and escalates insights to the Director, Prescriber Relations. - Applies tailored engagement approaches based on office role types and preferences to support effective communication and long-term partnership. - Executes PRM activities in full compliance with applicable industry regulations, company policies, and privacy standards to maintain operational integrity and compliant engagement practices. - Drives prescriber education to reduce incomplete referrals and rework, delivers training that improves predictability of patient starts, and builds strong relationships that increase prescriber confidence and minimize escalations. - Travels to prescriber sites within the assigned territory and attends industry conferences and meetings as needed. Qualifications - Bachelor’s degree in healthcare administration, pharmacy, life sciences, or a related field. - Minimum of five (5) years of experience in prescriber relations, patient engagement, care coordination, healthcare operations, or a related healthcare role. - Demonstrated experience working with prescribers or care teams in a non‑sales capacity. - Strong understanding of patient‑centric care models and healthcare delivery environments. - Ability to translate field insights into actionable recommendations. - Strong communication, relationship‑building, and problem‑solving skills. - Ability to travel frequently to assigned territory as required. Preferred Qualifications - Experience in value‑based care, population health, or patient support programs. - Familiarity with patient engagement platforms, CRM tools (Veeva), or care coordination systems. - Experience working cross‑functionally in a regulated healthcare environment. - Background in quality improvement, patient experience, or outcomes measurement. Benefits - Hybrid, remote and flexible on-site work schedules are available, based on the position. - Excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts. - 401K with employer matching. - Employer-paid life insurance and short/long term disability coverage. - Employee Assistance Program. - Generous paid time off available to all full-time employees, as well as limited paid time off for part-time employees. - Paid holidays offered. Compensation The expected salary range for this CA-based position is $85,000-$105,000/year. Actual compensation is based on factors such as skills, education, experience, job-specific expertise, and location. Differences in pay by location reflect local market conditions and variations in the cost of labor. Equal Opportunity PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.

• Provide expert advice on testing protocols, procedures, and results to address customer inquiries. • Troubleshoot technical issues and collaborate with internal teams to offer effective, timely resolutions. • Serve as the technical liaison between clients and the Eurofins global network, ensuring clarity and consistency of information. • Stay informed of current regulatory, safety, and quality performance requirements (e.g., CPSIA, Prop 65). • Communicate relevant regulatory updates and compliance guidelines to clients and internal teams. • Assist clients in developing and updating specifications and procedures for both new and existing products. • Participate in retailers’ seasonal product line reviews and product development meetings to identify potential issues and offer technical recommendations. • Support clients on special projects, including system updates and material development procedures, and assist in training their teams. • Facilitate periodic training sessions for internal business development (BD) teams, providing technical updates and best practices. • Attend scientific workshops, seminars, and corporate training sessions to expand expertise across diverse product categories. • Offer technical and safety presentations to clients as needed. • Collaborate with cross-functional teams (e.g., Sales, BD, Operations) to align technical services with overall business goals.