• You will serve as a Senior UX Researcher responsible for shaping high‑impact user experiences within communication and collaboration workflows. • This position focuses on uncovering user needs, identifying opportunities for innovation—including AI‑driven enhancements—and driving research that informs strategic product and design decisions. • You’ll partner closely with designers, product managers, and engineers to deliver insights that elevate end‑to‑end experiences and help teams execute world‑class solutions rooted in human‑centered design.

• Develop and execute robust, end‑to‑end research plans and roadmaps to guide product direction across the lifecycle. • Conduct both qualitative and quantitative studies, including study design, recruiting, moderation, analysis, and reporting. • Identify opportunities for user‑focused improvements, including AI‑enabled enhancements within calling, meeting, and communication scenarios. • Translate research findings into actionable opportunities and recommendations that influence product and design decisions. • Communicate methodologies, strategies, and insights clearly and compellingly to cross‑functional partners and leaders. • Maintain and manage a knowledge base of research insights leveraged across product, design, and engineering teams. • Partner with design, product, engineering, marketing, and data science teams across global collaborators. • Participate in design reviews and planning cycles, infusing user insights and strategic recommendations. • Advocate for UX research’s value and ensure findings inform roadmap prioritization and long‑term vision. • Contribute to elevating research practices, shared learning, and team growth. • Support cross‑pollination of learnings across researchers and multidisciplinary partners. • Promote values of diversity, inclusion, transparency, and growth mindset in collaborative environments.

• Help Booksy build a deep understanding of customers and deliver a market-leading product experience. • Lead the planning and execution of research initiatives using interviews, observations, surveys, usability studies, and other methods to generate actionable insights. • Synthesize data from across the business and align stakeholders on customer understanding. • Drive decisions that directly impact product strategy. • Work closely with designers, product managers, analysts, and engineers to ensure research supports business goals. • Communicate findings clearly and champion the customer perspective in internal discussions. • Mentor non-researchers in engaging with customers. • Contribute to maintaining an outstanding research practice and positive team culture.

• Own the **full research cycle**: from defining research problems and choosing methods to synthesis, storytelling, and driving action • Proactively navigate **research constraints** (limited access, regulatory boundaries, technical complexity) and still deliver impact • Act as a **strategic research partner** for product and design teams, influencing product direction, not just validating solutions • Build strong, trust-based relationships with Product, Design, and other stakeholders • Translate complex qualitative and quantitative findings into **clear, actionable insights** • Actively contribute to and promote a **research-driven culture**, helping teams understand when and how to use research • Work confidently with ambiguity and complexity, be ready to learn about crypto and more