Role Description We're a growing remote travel team and we're looking for a detail-oriented, client-first professional to join us as a Luxury Travel Consultant. You'll support clients in planning and managing high-end travel experiences, handling everything from initial consultation to post-trip follow-up, all from home. Full training is provided. You don't need a background in travel, you need to be organized, professional, and genuinely good with people. - Provide responsive, professional support to clients via phone, email, and online messaging. - Assist with luxury and leisure travel reservations, itinerary updates, and special accommodations. - Communicate travel details, documentation requirements, and booking policies clearly. - Monitor bookings for accuracy and proactively follow up with clients. - Resolve questions and concerns with a calm, solutions-focused approach. - Keep client records organized and internal systems updated. Qualifications - Clear, professional communicator, written and verbal. - Customer service background preferred, travel or hospitality experience is a plus, not a requirement. - Highly organized with strong attention to detail. - Comfortable working independently in a fully remote environment. - Able to pick up digital tools and booking platforms quickly. Requirements - Laptop or desktop computer. - Reliable broadband internet connection. - Smartphone for communication and updates. - Quiet workspace suitable for client conversations. Benefits - 100% remote with flexible scheduling. - Full onboarding and ongoing professional development. - Travel industry perks and exclusive supplier discounts. - Stable, growing team with real advancement opportunities. - Equal opportunity employer, all backgrounds welcome.

Role Description Provide administrative support for the Sales Team, including: - Placement of product, fit set, literature, and promotional orders - Assisting with inquiries and updates on latest product offerings or promotions - Pending order status and pricing questions - Updating of account information and any internal follow-up to exceed expectations Responsible for providing optimal quality customer experience in communications with internal and external customers. Additionally, Sales Support Specialist may have responsibilities to provide service-based support to accounts that reside in the House Territory. Supports concepts, goals, and objectives of the Department. This role is not eligible for employer-sponsored work authorization now or in the future. Applicants must be authorized to work in the United States on a permanent and ongoing basis without the need for future sponsorship (i.e., H1B, STEM OPT extensions, TN, etc.) Company Description At CooperVision, a division of CooperCompanies, we’re driven by a unifying purpose to help people to experience life’s beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges – including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers.

• Manage high-volume email inbox • Sort, prioritize, and distribute emails to relevant staff members • Ensure timely responses and proper routing of client communications • Track important email requests and follow-ups • Manage client and internal calendars • Schedule meetings, appointments, and reminders • Ensure all bookings are organized and conflict-free • Maintain and update to-do lists and project trackers • Monitor project progress and status updates • Follow up on outstanding client requirements • Ensure projects remain active and do not stall due to missing information • Send client statements of account via email • Follow up on outstanding balances and pending responses • Maintain consistent client communication for collections and updates • Generate weekly and monthly reports for time spent on client work • Assist in Work-In-Progress (WIP) reporting for billing review • Prepare draft billing using internal time entries • Import billing and job data (data entry) into systems for review • Process deposits and record transactions in CRM (CCH iFirm / CCI System) • Update records in QuickBooks • Assist with light bookkeeping tasks and financial data entry • Manage personal reminders such as birthdays and special occasions • Assist with online purchases (e.g., Amazon ordering when required) • Manage client LinkedIn account activity • Handle basic engagement such as accepting requests, posting updates, and maintaining presence

Role Description Fairview is looking to add a Patient Financial Services Customer Services Representative to our team. This is a full time (1.0 FTE) benefit eligible position. We believe the hours for this position will be Monday - Thursday 9:00a-5:30p and Fridays 8:00a-4:30p. This remote position is responsible for providing Fairview patients with an understanding of the billing and insurance processing of their healthcare services through the inbound call center. - The CSC Representative will counsel patients on financial solutions available to them either through direct payments, payment plans, or screening for qualification for assistance programs. - Manage both hospital and physician accounts in all systems and understand in depth the Registration, Hospital Billing, and Clinic Billing functions necessary to resolve accounts. - Be well-versed in collection practices, understanding of the Attorney General Requirements, and able to liaison with bad debt vendors when needed. - Have detailed knowledge of the functions within the Revenue Cycle and how they interact in the life of a patient account. Qualifications - 2 years customer service experience - This individual should have a strong interest in learning new IS systems (PASS, Deloitte overlay system, Healthworks, etc.) as well as the ability to work independently. Requirements - Handle calls presented to CSC through the automated call distribution system accurately and efficiently. - Work independently in problem solving with patients regarding their accounts in both hospital and clinic billing situations. - Counsel the patient on the complexity of the interdependency between hospital and physician billing within the patient’s continuity of care. - Able to handle each call with compassion, service, dignity, and integrity in mind as aligned with MHealth Fairview's values. - Timely processing of patient/insurance requests for follow-up of payment research, checking charges, coding review, insurance processing concerns, etc. - Identifies when callers need to be referred to insurance specialist or escalation staff for further assistance. - Notifies patient and/or guarantor of self-pay balances co-pays/deductible/coinsurance, etc. - Understands and adheres to Revenue Cycle’s Escalation Policy. - Contributes to the process or enablement of collection of expected payment. - Meet department goals and maintain productivity while working remotely. - Manage accuracy of accounts to ensure appropriate billing and compliance with patient privacy and data integrity. - Timely and accurate work. - Verifies insurance benefits to maximize reimbursement. - Assists customers regarding billing questions and ensures appropriate resolution of problems. - Explain and interpret eligibility rules and regulations or identify other resources available for financial assistance. - Identify patients who may be eligible for financial exceptions. - Keep updated on changes with regulatory issues. - Validate patient data is accurate and authorization is in place to provide information. - Uninsured accounts reviewed and managed to include validation that uninsured discounts have been appropriately applied, and all payment sources available to the patient have been explored. - Bad debt management of accounts and interactions with vendors. - Counsel patients throughout the collection process on solutions available to them for account resolution. - Problem solves with vendors and patients on reasonable resolutions. - Identify patients with financial need. Benefits - Generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more!