Job Closed
This listing is no longer active.
Cancer. Diabetes. Alzheimer’s. Heart disease. JAX leads the search to cure diseases rooted in our DNA.
Operations Manager
Location
United States
Posted
32 days ago
Salary
$74.8K - $125.2K / year
Seniority
Lead
No structured requirement data.
Job Description
Operations Manager
The Jackson Laboratory
Role Description The Operations Manager holds a pivotal role in overseeing, strategizing, and optimizing daily operations, ensuring alignment with the organization's goals. They are instrumental in driving efficiency, managing resources, and fostering collaboration across departments to enhance overall productivity and success. Remote with travel as needed. Key Responsibilities and Essential Functions - Develop and implement operational strategies aligned with the organization's objectives. - Streamline workflows and procedures to enhance productivity and reduce costs. - May supervise and mentor operational teams, ensuring they meet performance targets. - Ensure products/services meet quality standards through regular monitoring and improvements. - Identify potential risks and develop contingency plans to mitigate them. - Maintain relationships with suppliers to ensure timely and cost-effective delivery of goods/services. - Ensure operations comply with relevant regulations and industry standards. - Analyze operational data to identify trends, inefficiencies, and areas for improvement. - Liaise between different departments to facilitate seamless operations and communication flow. - Oversee the planning, execution, and completion of research projects, ensuring they meet deadlines and adhere to quality standards. - Manage research budgets, allocate resources efficiently, and optimize funding for various research initiatives. - Supervise data collection methods, analysis techniques, and ensure accuracy and reliability of research findings. - Collaborate with cross-functional teams to align research goals with organizational objectives and integrate research findings into actionable insights. Qualifications - Bachelor's degree, master's degree preferred. - 5 or more years of related experience working in an academic scientific research setting. - Strong project management experience is required. - Understanding of operational processes, supply chain, and logistics. - Knowledge of budgeting, cost control, and financial analysis. - Understanding of the industry-specific operational requirements. - Familiarity with relevant laws and regulations impacting operations. - Utilizing software and tools for process optimization and data analysis. - Ability to lead, motivate, and manage teams effectively. - Capacity to identify issues and develop effective solutions. - Strong verbal and written communication skills to interact with various stakeholders. - Capability to analyze data and make data-driven decisions. - Organizational skills to manage multiple projects simultaneously. - Ability to think long-term and align operations with organizational goals. - Flexibility to adapt to changing environments and prioritize tasks accordingly. - Confidence in making timely and informed decisions. - Capacity to handle conflicts and resolve issues within teams or departments. - Ensuring accuracy and precision in managing operations. - Knowledge of various research methodologies, qualitative and quantitative analysis techniques. - Ability to use statistical software/tools for data analysis and interpretation. Requirements - Pay Range: $74,772 - $125,184 based on years of related experience. Company Description The Jackson Laboratory is an independent, nonprofit biomedical research institution with a National Cancer Institute-designated Cancer Center and nearly 3,000 employees in locations across the United States (Maine, Connecticut, California), Japan, and China. Its mission is to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health. Founded in 1929, JAX applies over nine decades of expertise in genetics to increase understanding of human disease, advancing treatments and cures for cancer, neurological and immune disorders, diabetes, aging, and heart disease. It models and interprets genomic complexity, integrates basic research with clinical application, educates current and future scientists, and provides critical data, tools, and services to the global biomedical community. For more information, please visit www.jax.org . EEO Statement The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.
Related Guides
Related Categories
Related Job Pages
More Manager Jobs
Sales Manager
InHireO InHire é um sistema de recrutamento que centraliza toda a operação em um só lugar, abrangendo abertura de vaga, atração, triagem, entrevista e contratação. Com cerca de 120 pessoas, 100% remoto, espalhadas pelo Brasil, a empresa está em um momento raro de crescimento e evolução do produto.
Role Description Essa posição existe para liderar o processo de vendas com um time já formado. O desafio não é montar do zero, é subir a barra. Você vai assumir um time talentoso, entender onde cada pessoa está, desenvolver individualmente e criar uma cultura de alta performance. Ao mesmo tempo, vai fechar deals estratégicos diretamente, construir processo e garantir previsibilidade de receita numa empresa que ainda está definindo como escalar. Você vai liderar toda a operação de vendas - da geração de demanda ao fechamento. Isso inclui: - Time de pré-vendas (SDRs e outbound) - AEs de enterprise e mid market - Processo de POC e trial Principais responsabilidades incluem: - Definir e executar a estratégia de vendas enterprise e mid-market em alinhamento com os founders - Liderar o time de pré-vendas — SDRs e outbound — garantindo qualidade de pipeline gerado e alinhamento com ICP - Estruturar e acompanhar o processo de POC e trial: critérios de entrada, métricas de sucesso, handoff para CS - Prospectar, conduzir e fechar grandes contas diretamente — presença ativa nos deals críticos - Construir o playbook de vendas: ICP, processo, metodologia, rituais e governança - Colaborar com Marketing, CS e Produto para otimizar o funil de ponta a ponta Qualifications - Experiência obrigatória em liderança e gestão formal de time de AEs com quota de equipe - Experiência em vendas enterprise e grandes contas - ciclos complexos, múltiplos stakeholders, negociações de alto valor - Vendas B2B SaaS com ciclos complexos e múltiplos stakeholders - Histórico documentável de atingimento de meta - Gestão de pipeline e forecast com previsibilidade real entregue Requirements - Experiência que faz a diferença em empresa em early stage (Seed a Série B) - Setor HRtech ou SaaS B2B adjacente com ICP similar (RH, financeiro, operações) - Construção de playbook de vendas do zero - Player-coach: histórico de entrar diretamente em deals críticos - Experiência com gestão de pré-vendas e estruturação de processo de POC/trial Benefits - Plano de saúde Amil - Gympass ou Total Pass - Day off no dia do seu aniversário - BemEstar (teleconsultas mensais com psicólogos, nutricionistas, médicos, etc.) - Licenças estendidas - Descanso remunerado (30 dias) Company Description O InHire é um sistema de recrutamento que centraliza toda a operação em um só lugar, abrangendo abertura de vaga, atração, triagem, entrevista e contratação. Com cerca de 120 pessoas, 100% remoto, espalhadas pelo Brasil, a empresa está em um momento raro de crescimento e evolução do produto.
Senior Private Client Advisory Manager
Cooper ParryThe Rebels of Accountancy ⚡ B Corp Certified | Top 30 Best Companies to Work For | #1 Accountancy Firm to Work For
• You will be someone who is proven in delivering sound technical advice but also commercially focussed with an eye on business development; creating your own channels and providing key direction to juniors. • You’ll love building secure and trusted relationships with your portfolio of clients; building a real connection to understand what they want to achieve. Then advising them on how to get there with robust plans to follow through. • You will have a passion for spotting opportunities to help our clients further and deepen your relationships. • Future-proofing the role of Private Client Tax, you’ll thrive at providing advisory work to our clients, typically HNW individuals, business owners and trusts. • We have growth aspirations to significantly increase the size of the Private Client business and we want you to join us on that journey and be part of something special.
• Directly manage ~10 billing agents on the APAC shift: queue monitoring, escalations, 1:1s, QA reviews, scheduling • Own your team's performance metrics and coach agents to improve • Handle complex escalations: refund edge cases, Stripe disputes, subscription issues, product bugs • Ensure clean handoffs between your shift and the next • Design and maintain the QA rubric, scoring guides, and calibration process across all shifts • Build and iterate on the training program for new hires and ongoing agent development • Own the escalation playbook: define tiers, create response templates, track resolution patterns • Own the hiring pipeline for billing agents: sourcing, screening, interviews, offers • Coach Associate Managers on people management, performance conversations, and strategic thinking • Run performance calibration cycles and make recommendations on promotions, PIPs, and exits • Represent billing operations in conversations with product, engineering, and finance • Own org-wide billing support metrics: TTR, CSAT, QA scores, reopen rates, volume trends • Raise the bar on technical troubleshooting in training and QA: help agents investigate billing issues with appropriate depth (logs, account state, repro steps) before escalating
• Leading and coordinating the day-to-day operations of the Managed Detection and Response (MDR) team • Ensuring the successful delivery of security monitoring, incident response, and operational support services • Managing team operations and driving service improvements • Coordinating escalations and ensuring operational excellence across the SOC environment • Handling managerial responsibilities including staffing, performance management, coaching, mentoring, and training • Collaborating cross-functionally with engineering, operations, leadership, and other departments



