• Manage the deployment strategy for a variety of customers • Plan, organize, and manage all phases of the deployment lifecycle to ensure successful delivery on schedule • Actively participate in the management of project goals and driving teams to achieve customers’ business outcomes by managing issues, risks, decisions, and action items • Collaborate cross-functionally with other teams, such as sales, product and support, to seek solutions for our customers’ needs, their business, and ensure that we are exceeding expectations in successful delivery of objectives • Collaborate with various customer and internal stakeholders, which consists of senior leadership teams (C-level execs, senior leadership) and project level resources such as cloud service consultants, product management, and engineering • Challenge, recommend and redirect teams as well as manage client expectations during the engagement • Analyze project goals, create a plan to achieve those goals, and drive the project team members, customer stakeholders/SMEs and potentially other third parties to achieve those goals while understanding the client environment and any limitations to execution

• Be the primary point of contact for a portfolio of enterprise accounting and tax partners. • Shape how firms adopt and embed Xero into their practice. • Convert opportunities within your allocated accounts, building out business plans with partners. • Collaborate closely with Enterprise Account owners to ensure a joined-up approach. • Attend events and run workshops to keep your pipeline healthy and your accounts progressing.

• Be the primary point of contact for a portfolio of enterprise accounting and tax partners • Shape how firms adopt and embed Xero into their practice • Build business plans with partners and collaborate with Enterprise Account owners • Nurture partnerships to drive subscription and revenue growth for Xero • Attend events and run workshops to maintain a healthy pipeline of accounts

• Owns the full post-sales customer lifecycle for a high-volume SMB book across Payroll + EOR + adjacent products. • Runs the standard post-sales motion end-to-end with high operational rigor - proactive engagement, adoption, and structured churn-risk management - while partnering tightly with Sales on renewals and expansion signals.