A digital-first chronic care provider, helping members change mindsets to improve health and build lasting change.
Staff Product Designer
Location
United States
Posted
37 days ago
Salary
$167.2K - $218.5K / year
Seniority
Lead
Job Description
Staff Product Designer
Omada Health
Role Description We’re hiring for a Staff Product Designer that will focus on our AI Experience, helping to define how intelligent, personalized experiences show up across Omada’s member and care ecosystem. This role sits at the intersection of product design, AI interaction design, service design, behavior change, and human-centered care. This role focuses on the connective tissue between AI, product, behavior change, and human care. You will help define: - When AI should speak - When it should stay quiet - When it should guide - When it should recommend - When it should escalate to a coach, clinician, or specialist We’re looking for a designer who can operate at the level of today’s most ambitious AI product teams: - Shaping new interaction models - Prototyping quickly with AI tools - Translating complex capabilities into intuitive experiences - Partnering deeply with product, engineering, data, research, clinical, and care teams This is not an ML engineering or AI research role. You will partner closely with various teams to translate emerging AI capabilities into useful, trustworthy, clinically appropriate, and buildable member and care experiences. Your Impact As a Staff Product Designer you will: - Lead product and experience design for AI-supported member experiences across key moments in the health journey. - Define interaction models for intelligent guidance, recommendations, nudges, reflection, progress feedback, handoffs, and human-in-the-loop support. - Shape how AI and human care teams work together across digital and service touchpoints. - Translate concepts like motivation, trust, empathy, safety, personalization, consent, care continuity, and escalation into concrete design patterns. - Prototype early and often using modern design and AI tools. - Partner with various teams to align user needs, business goals, technical capabilities, and care workflows. - Help define when intelligence should feel ambient versus explicit. - Contribute to prompt, agent, voice, tone, and conversational experience patterns. - Help define evaluation loops for AI-powered experiences. - Apply service blueprinting, journey mapping, and systems thinking to design across both member-facing and internal care team experiences. - Create high-quality design artifacts, including journey maps, service blueprints, flows, wireframes, prototypes, interaction models, experience principles, and high-fidelity interface designs. - Influence senior stakeholders through clear storytelling and strong design rationale. Qualifications - 8+ years of experience in product design, UX design, experience design, service design, interaction design, or related fields. - A portfolio that demonstrates strong product thinking, interaction design, systems thinking, prototyping, and high-quality execution across complex digital products. - Experience designing AI-powered, personalized, data-informed, conversational, recommendation-based, or intelligent product experiences. - Experience designing across multiple surfaces, workflows, users, service touchpoints, or human handoff moments. - Strong product, interaction, and visual design craft. - Comfort using AI tools as part of your design workflow. - Experience designing experiences that involve trust, safety, explainability, consent, escalation, sensitive interventions, clinical appropriateness, or human-in-the-loop support. - Experience shaping voice and tone systems, content patterns, branded assistants, intelligent guidance systems, or conversational product experiences. - Experience with service blueprinting, journey mapping, systems thinking, or designing across both member-facing and internal care team experiences. - Experience working with behavioral science, personalization, data science, machine learning, or care operations teams. - Excellent communication and storytelling skills. Requirements - Experience designing for healthcare, wellness, behavior change, chronic care, coaching, clinical workflows, specialist care, or longitudinal care delivery. - Experience working closely with AI research, ML engineering, data science, or applied AI teams. - Experience prototyping AI features, prompt-based experiences, agentic flows, or conversational product experiences. - Experience defining or contributing to AI evaluation loops. - Experience using tools such as Figma Make, Cursor, Claude Code, Replit, v0, ChatGPT, Gemini, or similar tools. - Experience working in ambiguous, fast-moving environments. Benefits - Competitive salary with generous annual cash bonus - Equity grants - Remote first work from home culture - Flexible Time Off to help you rest, recharge, and connect with loved ones - Generous parental leave - Health, dental, and vision insurance (and above market employer contributions) - 401k retirement savings plan - Lifestyle Spending Account (LSA) - Mental Health Support Solutions - ...and more!
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