BarnTools

Role Description We're looking for a Product Designer to take ownership of product design at BarnTools. You'll work directly with our Head of Design, collaborating closely on the craft while building toward leading your own projects soon after onboarding. This is a high-ownership role with a fast ramp. You'll be responsible for all aspects of product design across BarnTalk and Barn360: - Discovery - UX flows - Visual design - Prototyping - Partnering with product and engineering through shipping What You'll Do: - Own product design end-to-end: research, flows, wireframes, prototypes, high-fidelity UI, and developer handoff - Lead design projects independently within your first few months, from problem framing through shipped solution - Design clear, useful data experiences: dashboards, alerts, and visualizations that help users make decisions at a glance - Grow your scope quickly through tight feedback loops with the Head of Design, taking on larger and more ambiguous problems over time - Collaborate closely with engineering and product to scope work, iterate in production, and maintain high quality user experiences - Help maintain and evolve our Harvest design system to keep the product consistent and the team fast Qualifications - 3–5 years of professional experience designing shipped digital products - A portfolio demonstrating strong UX thinking and visual craft. Please illustrate your process, not just final screens. - Readiness to lead: you've owned features or projects before (or are clearly ready to) and can drive work forward without waiting for direction - Expert-level Figma skills, including working within shared component libraries - Strong communication and the self-direction required for remote teamwork - Experience collaborating directly with product managers and engineers Requirements - Experience designing data-heavy products: dashboards, analytics, monitoring tools, or data visualization - Experience owning a consumer-facing cross-platform mobile or tablet app - Comfort making complex or technical information feel simple and scannable Nice to Have - Experience at an early-stage or fast-moving company - Basic user research skills (interviews, usability testing) - Familiarity with agriculture, IoT, or hardware-connected software - Familiarity with HTML/CSS or motion design Benefits - Company laptop - Competitive health plans (medical, dental, & vision insurance) - Competitive pay - 401(k) - Paid time off - Paid parental leave - An exciting, fast-paced work environment where your ideas can be acted on swiftly. We default to action! - Opportunity to work at the forefront of ag tech innovation. Be part of a team that is disrupting and transforming the industry every day.

Role Description You have an upbeat attitude, sense of optimism, joy for life, and a desire to learn and be challenged each day. You are excited about working in a startup environment with ambiguity where every day is different, and the only constant is change. You are energized by solving problems, providing outstanding service, and believe great customer support can turn a tough situation into an opportunity for BarnTools to stand out in a positive way. You have an innate level of ‘Compassionate Curiosity’ and can: - Put yourself in the customer’s shoes - Show empathy - Respectfully challenge - Ask discovery questions to truly understand the customer’s needs - Suggest solutions and/or take that feedback to the Product Team You geek out about the latest technology and utilizing software to make data-driven decisions for both reactive and proactive support of our customers to create a best-in-class customer experience. You are highly organized, with deep attention to detail, and process improvement is in your DNA. You can lead yourself and work with others to create a collaborative and healthy work environment that embodies autonomy. You are motivated to continually provide value to the customer and ‘Wow’ them with our service and attention to THEIR needs. You have an impeccable standard of integrity! We do what is right...ALWAYS!! Qualifications - Undergraduate Degree or equivalent combination of education and experience in a related field, with preference to degrees in Ag, Business, and/or MIS - 2+ years of Help Desk, Technical Support, Customer Service/Success, or equivalent experience in roles with a strong focus on communication, troubleshooting, and solving customer’s challenges - English speaking fluency required - Certifications in Customer Support, Success, and/or Project Management preferred - Preference to candidates with a familiarity or background in agriculture - Background with e-commerce and SaaS driven Customer Support highly preferred - Familiarity with HubSpot, Jira, and OpenPhone preferred - Familiarity with e-commerce and payment software like Shopify, BigCommerce, Stripe, etc preferred - Technical savvy and curiosity to know more about the customer’s processes and challenges - Solid technical background with an ability to give instructions to a non-technical audience - Proven verbal communication skills - a people person who is well-spoken and a great listener - Proven written communication skills - clear, concise, positive, and grammatically correct - Proven troubleshooting skills that think outside the box and keep digging for answers - Proven ability to understand complex problems and explain the source of those problems simply - Proven ability to perform assigned tasks and complete work on schedule with minimal supervision and prioritize competing demands - Well organized with the ability to multi-task and complete projects - Comfortable working in a startup environment, with a willingness to participate beyond your core job responsibilities, voice your ideas, and impact change - Must have a stable internet connection and quiet space to work Requirements - Support customers Monday – Friday, 8am-5pm Central. We are a growing startup trying to scale efficiently, so hours may shift in the future depending on the needs of the business. - Be a BarnTools product expert and teach customers how to use both the mobile and web application and our hardware. - Monitor inbound inquiries via phone, email, and webchat utilizing HubSpot and OpenPhone call center, and provide a delightful overall support experience that ensures high levels of customer satisfaction. - Manage customer inquiries within expected time frames and escalate as needed through appropriate Incident Management channels. - Take inbound orders and communicate shipping updates as needed. - Create technical documentation for customer use and for internal use, including contributing to the Help Center and our internal knowledge base. - Use HubSpot and various tools to track customer communication, issues, and metrics. - Troubleshoot technical problems together with our development team and customers. - Review reports and analyze customer data to predict issues prior to customers experiencing them and engage proactively. - Work with the customer success team to improve established processes and best practices preparing for team expansion over time. - Work closely with BarnTools peers to drive adoption by ensuring customers are effectively onboarded, trained, and supported throughout the customer journey. - Work with the product development team as needed to provide feedback, testing, and customer engagement on new beta functionality. - Advocate for customers internally by providing continuous feedback to BarnTools’ Sales, Marketing, & Engineering teams. - Some travel may be required for training and company events <10% expected but depending on the hire’s location and skillset you may add value by going on-farm occasionally. Benefits - An exciting, fast-paced work environment where your ideas can be acted on swiftly. We default to action! - Be part of a team that is disrupting and transforming the industry every day. - Connecting the world's farms will allow sweeping changes across the industry. - Work from home and/or in our office in Urbandale, Iowa - $500 home office reimbursement (we provide a computer as well) - Competitive health plans (medical, dental, & vision insurance) - Competitive salary - PTO - we do not track vacation or PTO days. (Take the time you need to balance life and work with the expectation you will coordinate with the team) - Paid Parental Leave (up to 12 weeks for both Mother and Father) - Paid career development opportunities - BarnTools swag - Advancement opportunities based on results, not politics

About The Role We are looking for a Grower Onboarding Manager familiar with agriculture and experienced in Customer Support and Success. In this role you will be responsible for onboarding growers onto the BarnTalk platform, training them how to use the app, triaging any potential support needed, and ultimately ensuring they have a world class customer experience. This is a remote position located anywhere in the US. If a full-time or hybrid office environment is preferred then HQ is in West Des Moines, Iowa. About You - You have an upbeat attitude, sense of optimism, joy for life, and a desire to learn and be challenged each day. - You lead with humility and respect, always making others feel heard and valued. - You find excitement in a startup environment where every day is different, and the only constant is change. - You are energized by building relationships with customers, educating them on utilization of tools to better manage their farms, and believe a great customer experience can turn a tough situation into an opportunity for BarnTools to stand out in a positive way. - You have an innate level of ‘Compassionate Curiosity’ and can put yourself in the customer’s shoes, show empathy, respectfully challenge, ask discovery questions to truly understand the customer’s needs, suggest solutions and/or take that feedback to the Product Team. - You geek out about the latest technology and using data to drive proactive engagement to help our customers maximize the ROI from our products. - You area a self-starter and strive to create a collaborative and healthy work environment that embodies autonomy. - You are motivated to continually provide value to the customer and focus on onboarding, adoption, life-time value, and feedback loops that inform support, success, and future dev. - You have an impeccable standard of integrity! We do what is right...ALWAYS!! Key Responsibilities: - The Grower Onboarding Manager serves as the primary point of contact for growers new to BarnTalk, managing the entire customer lifecycle by focusing on business outcomes, and identifying opportunities for growth within their integrator’s network. - Work closely with Sales, Enterprise Customer Success, and Customer Support while owning the onboarding, training, and alarm adoption process. - Be a BarnTools product expert and teach customers how to use both the mobile application and hardware. - Complete Health Checks with customers to ensure their systems are set up optimally. - Advocate for customers internally by providing continuous feedback to BarnTools’ Sales, Marketing, & Engineering teams. - Ensure customers are continuously working toward key customer journey milestones. - Create technical documentation for customer use and for internal use, including building out the Help Center and our internal knowledge base. - Use HubSpot and various tools to track customer communication, issues, and metrics. - Work with the ECSM and CS team to improve established processes and best practices preparing for team expansion over time. - Work with the product development team as needed to provide feedback, testing, and customer engagement on new functionality. - Troubleshoot technical problems together with our development team and customers. - Some travel may be required for training, company events, and/or a few customer visits <10% expected. Experience and Qualifications: - Strongly Preferred: - - Undergraduate Degree or equivalent combination of education and experience in a related field, with preference to degrees in Ag, Business, and/or MIS - 3+ years of Customer Success, Swine or Poultry Production, Account Management, Consulting, Solution Engineering, Sales, or equivalent experience in roles with a strong focus on communication, consulting, influencing, project management, and building relationships - Understanding of poultry and swine business and the associated responsibilities growers have in caring for the animals on their farms. - Preferred: - - Certifications in Customer Success and/or Project Management - Background with e-commerce and SaaS driven Customer Success - Familiarity with HubSpot and various CS platforms and CS concepts - Familiarity with e-commerce and payment software like Shopify, Stripe, etc - Proven ability to understand complex problems and explain the source of those problems simply - Self-starter with ability to manage time and prioritize competing demands - Technical savvy and curiosity to deeply understand the customer’s challenges and identify solutions - Comfortable working in a startup environment, with a willingness to participate beyond your core job responsibilities, voice your ideas, and impact change - Comfortable working in a remote work environment with a stable internet connection and quiet space to set yourself up for success What We Offer: - An exciting, fast-paced work environment where your ideas can be acted on swiftly. We default to action! - Be part of a team that is disrupting and transforming the industry every day. Connecting the world's farms will allow sweeping changes across the industry. - Work from Home (US based) or our office in Urbandale, Iowa - $500 home office reimbursement (we provide a computer) - Competitive health plans (medical, dental, & vision insurance) - Competitive salary - PTO - we do not track vacation or PTO days. (Take the time you need to balance life and work with the expectation you will coordinate with the team) - Paid Parental Leave - Paid career development opportunities - BarnTools Swag - Advancement opportunities based on results, not politics - Come join our growing team and get in on the ground floor of a special opportunity to bring innovative technology to those that feed the world!