• Design and deliver network infrastructure across DNS, edge, ingress, and service mesh • Build tooling and abstractions for other engineering teams • Ensure the network is observable, hardened, and resilient by default • Work closely with cross-functional partners to understand their needs • Contribute to a team culture of shared ownership and continuous improvement

Role Description As part of the Platform Engineering department, the SRE team is designing, building, scaling and maturing the multi-cloud platform for hosting internal and external services such as the Elastic Cloud Hosted and Serverless. We develop and extend new software and tools that support the rest of the infrastructure, so that we can rapidly deploy products from all corners of Elastic. We want your experience and recommendations to offer a truly exceptional customer experience! What you will be doing - Taking an engineering approach in leading technical initiatives for automating system engineering efforts to guarantee the reliability of the global Elastic infrastructure. - Growing our global Platform infrastructure to meet the increasing scaling demands by developing and maintaining software, tooling and automations. - Collaborating in an environment with an inclusive approach, and focusing on operational excellence, and uplifting others. - Responding to and preventing repeated customer impact in response to major incidents and prioritised problem management. Our on-call rotation uses a follow-the-sun model where everyone participates in it in (mostly) their working hours. Qualifications - Success and lessons of experiences from striving for 'progress not perfection' in the name of Platform reliability. - A customer-first approach in solving operational problems with an SRE perspective. - A background in software engineering to collaborate with engineers to expertly identify, implement and deliver solutions ideally using Golang. - Production experience in Public Cloud Service Providers and managing Kubernetes infrastructure at scale. - Passion for developing solutions that involve inclusive communication methods to grow and strengthen partner and team relationships. - Examples of working in distributed teams or working remotely is desirable. Bonus Points - You have operated a SaaS product in a public cloud ideally built using Infrastructure-as-Code tooling such as Crossplane or Terraform. - You have built or operated a Kubernetes-at-scale infrastructure, ideally across multiple cloud providers, and the vital automation to support it. - You have worked with containerized services (such as Docker). - You have proven experience in leading and improving alerting and major incident management standard processes metrics systems (e.g. Elastic Stack, Prometheus, Influx) to diagnose issues and quantify impacts to present to others at varying levels of the organization. - You have experience in system administration with professional skills in Linux on distributed systems at scale. - You have diagnosed or designed, implemented and created solutions with the Elastic Stack. - You are experienced in thriving in a self-organizing and sharing in a globally distributed team environment. - You strengthen team members in bringing out the best of each other by uplifting others with coaching and mentoring. Compensation Compensation for this role is in the form of base salary. This role does not have a variable compensation component. The typical starting salary range for new hires in this role is: - $148,300 — $185,600 CAD An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched Registered Retirement Savings Plan (RRSP) with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being. Benefits - Competitive pay based on the work you do here and not your previous salary. - Health coverage for you and your family in many locations. - Ability to craft your calendar with flexible locations and schedules for many roles. - Generous number of vacation days each year. - Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service. - Up to 40 hours each year to use toward volunteer projects you love. - Embracing parenthood with a minimum of 16 weeks of parental leave. Equal Opportunity Employer Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission.

Role Description As part of the Platform Engineering department, the SRE team is designing, building, scaling and maturing the multi-cloud platform for hosting internal and external services such as the Elastic Cloud Hosted and Serverless. We develop and extend new software and tools that support the rest of the infrastructure, so that we can rapidly deploy products from all corners of Elastic. We want your experience and recommendations to offer a truly exceptional customer experience! What you will be doing - Taking an engineering approach in leading technical initiatives for automating system engineering efforts to guarantee the reliability of the global Elastic infrastructure. - Growing our global Platform infrastructure to meet the increasing scaling demands by developing and maintaining software, tooling and automations. - Collaborating in an environment with an inclusive approach, and focusing on operational excellence, and uplifting others. - Responding to and preventing repeated customer impact in response to major incidents and prioritised problem management. - Participating in an on-call rotation using a follow-the-sun model where everyone participates in it in (mostly) their working hours. Qualifications - Success and lessons of experiences from striving for 'progress not perfection' in the name of Platform reliability. - A customer-first approach in solving operational problems with a SRE perspective. - A background in software engineering to collaborate with engineers to expertly identify, implement and deliver solutions ideally using Golang. - Production experience in Public Cloud Service Providers and managing Kubernetes infrastructure at scale. - Passion for developing solutions that involve inclusive communication methods to grow and strengthen partner and team relationships. - Examples of working in distributed teams or working remotely is desirable. Bonus Points - Experience operating a SaaS product in a public cloud ideally built using Infrastructure-as-Code tooling such as Crossplane or Terraform. - Experience building or operating a Kubernetes-at-scale infrastructure, ideally across multiple cloud providers, and the vital automation to support it. - Experience with containerized services (such as Docker). - Proven experience in leading and improving alerting and major incident management standard processes metrics systems (e.g. Elastic Stack, Prometheus, Influx) to diagnose issues and quantify impacts. - Experience in system administration with professional skills in Linux on distributed systems at scale. - Experience diagnosing, designing, implementing and creating solutions with the Elastic Stack. - Experience thriving in a self-organizing and sharing in a globally distributed team environment. - Ability to strengthen team members by uplifting others with coaching and mentoring. Compensation Compensation for this role is in the form of base salary. This role does not have a variable compensation component. The typical starting salary range for new hires in this role is: - $148,300 — $185,600 CAD An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched Registered Retirement Savings Plan (RRSP) with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being. Benefits - Competitive pay based on the work you do here and not your previous salary. - Health coverage for you and your family in many locations. - Ability to craft your calendar with flexible locations and schedules for many roles. - Generous number of vacation days each year. - Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service. - Up to 40 hours each year to use toward volunteer projects you love. - Embracing parenthood with a minimum of 16 weeks of parental leave. Equal Opportunity Statement Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission.

• Monitor, operate, and support production AI infrastructure platforms. • Investigate and resolve infrastructure, networking, hardware, and platform-related incidents. • Support NVIDIA GPU infrastructure and associated platform services. • Monitor and troubleshoot Kubernetes-based environments. • Investigate performance, availability, and reliability issues across infrastructure and platform components. • Collaborate with engineering teams, hardware vendors, datacenter personnel, and service delivery teams to resolve technical issues. • Participate in incident response, root cause analysis, and operational improvement activities. • Contribute to improvements in monitoring, observability, automation, and operational processes. • Maintain operational documentation, runbooks, and knowledge articles.