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Each Interaction Matters
Call Center Supervisor
Location
Arizona + 5 moreAll locations: Arizona | Connecticut | Florida | Idaho | Illinois | Iowa
Posted
118 days ago
Salary
0
Seniority
Senior
Job Description
Call Center Supervisor
Teleperformance
• Ensures daily performance metrics are being met or exceeded, i.e., quality, service level and schedule adherence metrics • 80% of your day will consist of coaching and educating agents on how to improve their performance • Create an environment focusing on fun, enthusiasm and accountability • Take initiative and show leadership by creating performance improvement plans • Administer coaching and disciplinary action when appropriate • Handle both internal and client led performance discussions • Perform other related duties and assignments as required and as assigned by supervisor or other management • Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately • Must be able to take calls when needed.
Job Requirements
- Preference for those with healthcare, nursing, and/or sales background
- College degree preferred or equivalent work experience required
- Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others
- Solid organizational, administrative, leadership and time management skills
- Ability to demonstrate personal ownership of tasks and follow through to obtain desired results
- Must have a keen sense of attention to detail
- Skilled in determining why and how tasks should be attempted and their effective completion
- Proven experience in overcoming unexpected difficulties and using logical problem-solving skills
- Typing speed of 25 wpm
- Excellent written and verbal communication skills consistent with North American business standards
- Must have availability to work various shifts influenced by current business needs
- High school diploma or GED required
- Excellent attendance history is required
- Must pass mandatory background checks which may include pre-screening, illegal drug tests and credit checks
Benefits
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
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