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Centerstone

Delivering care that changes people's lives. 1-877-HOPE123

Contact Center Specialist II

Call Center RepresentativeCall Center RepresentativeOtherRemoteSeniorTeam 1,001-5,000Since 1997H1B SponsorCompany SiteLinkedIn

Location

Illinois

Posted

119 days ago

Salary

$16 - $23 / hour

Seniority

Senior

Bachelor Degree4 yrs expEnglish

Job Description

Contact Center Specialist II

Centerstone

• Ensure all callers are met with a tone of respect, compassion, and resolution while meeting standard call handling metrics. • Assist individuals and families in connecting with and scheduling services which are most appropriate to their needs. • Schedule new patient appointments with the most appropriate service line and/or best matched clinician. • Provide brief telephone screening of clinical need and level of care required. • Collect basic information from individuals seeking services and document contact in CRM and/or EMR. • Manage specialty referral partners through concierge screening, assessment, referral and scheduling. • Complete tele-video screening, test sessions, and scheduling for all patients of virtual/telehealth care. • Capture funding source and complete brief insurance verification. • Assess and provide intervention and/or connection to help for crisis callers.

Job Requirements

  • Bachelor’s degree in human services, psychology, social services, education or related field preferred
  • Minimum of 4 years of experience working in health care, customer service, or other contact center setting
  • Prior experience using an EMR, CRM, and/or scheduling software a plus
  • Experience with telehealth communications tools including, but not limited to, Zoom.
  • Proficiency in basic computer hardware functionality and skilled in computer software functionality.
  • Regular and reliable attendance is required.

Benefits

  • Medical, dental, and vision health coverage
  • Flexible Spending and Health Savings Accounts
  • 403b retirement plan with company match
  • Paid time off and ten paid holidays
  • AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
  • Employee Resource Groups
  • Continuing education opportunities
  • Employee Assistance Program

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